refurbed (Setup via Channel Control Centre)

The marketplace refurbed offers renewed products at a reduced price that are more sustainable than new products. This includes for example mobile phones, laptops, tablets or smartwatches.

Channel Control Centre

This page explains the setup process for refurbed via the menu Sales Channels » Channel Control Centre. If your system features the Sales Channels » Accounts menu instead, then you can find instructions on how to set up refurbed via the menu Sales Channels » Accounts here.

Closed beta phase

The refurbed integration is currently in the closed beta phase. If you want to register, send an email to seller@refurbed.com.

1. Becoming a seller at refurbed

Send an email to seller@refurbed.com in order to register as a seller with refurbed so you can offer your products on refurbed. Afterwards, you will receive your access data that are required for the setup in PlentyONE.

2. Frequency of data exchange

After you have set up refurbed in PlentyONE, data is exchanged with the market in the intervals described in Table 1.

Table 1. Frequency of data exchange
Data	Interval
Creating offers	once a day
Updating offers	every 15 minutes
Price synchronisation	hourly
Order import	every 15 minutes
Import returns	hourly

3. Setting up the data exchange

In order for the interface to successfully carry out the order import and the import of returns, at least the settings in the following table are required.

Table 2. Mandatory settings for refurbed
Settings section	Settings
Offer creation
Basic settings for the sales channel in the menu Sales Channels » Channel Control Centre:	refurbed is added as a sales channel to your system. The following channel settings for refurbed are carried out: The account has been connected via the CONNECT button by entering the token. The Offer export is activated. The following general settings for refurbed are carried out: The data exchange is activated.
Catalogue settings	An offer catalogue for refurbed is created. The mappings for the offer catalogue have been created. The offer catalogue is activated.
Listing settings	An offer listing is created. The offer listing is activated. The listing contains at least one variation.
Variation settings	The variation in the listing is active. The SKU from refurbed was assigned to the variation.
Order import
Basic settings for the sales channel in the menu Sales Channels » Channel Control Centre:	refurbed is added as a sales channel to your system. The following channel settings for refurbed are carried out: The account has been connected via the CONNECT button by entering the token. The toggle button Order import has been activated. An AfterShip carrier has been selected. The following general settings for refurbed are carried out: The data exchange is activated.
Import returns
Basic settings for the sales channel in the menu Sales Channels » Channel Control Centre:	refurbed is added as a sales channel to your system. The following channel settings for refurbed are carried out: The account has been connected via the CONNECT button by entering the token. The toggle button Import returns has been activated. An AfterShip carrier has been selected. The following general settings for refurbed are carried out: The data exchange is activated.

4. Setting up refurbed in PlentyONE

First, add refurbed as a sales channel in the Channel Control Centre. Then carry out the channel settings to set up the sales channel in PlentyONE. To do so, proceed as described below.

4.1. Sales channel overview

In the Channel Control Centre you can find an overview of the sales channels set up in your system.

Table 3 explains the different tiles visible in the Sales Channels » Channel Control Centre menu.

Table 3. Tile components in the Sales Channels » Channel Control Centre menu

Component

Explanation

Name

The name of the sales channel.

More

Click here to display more actions for a sales channel.

Listings

Opens the overview of the product and offer listings for this sales channel.

Settings

Opens the respective Settings menu of the sales channel.

Delete sales channel

Deletes the sales channel from the overview.

4.2. Adding the sales channel

First, add refurbed as a sales channel in the Channel Control Centre.

Adding a sales channel:

Open the Sales Channels » Channel Control Centre menu.
Click Add sales channel ().
→ The menu Add sales channel opens.
Click Continue in the tile of refurbed.
Enter a name for the sales channel.
If asked to, select the Client (Shop) from the drop-down list.
Click Add refurbed.
→ The sales channel for refurbed is added.

4.3. Carrying out the channel settings

Next, carry out the channel settings for refurbed.

Carrying out the channel settings for refurbed:

Go to Sales Channels » Channel Control Centre.
Click on the tile for refurbed.
→ The tab General settings opens.
Switch to the tab Channel settings.
Carry out the settings. Pay attention to the explanations given in Table 4.
Note: You can only carry out the settings in the General, Orders, Shipping zone and Shipping label creation sections once you have correctly entered the token that you received from refurbed in the CONNECT section and clicked CONNECT.
Click Save (save).
→ The settings are saved.

Table 4. Channel settings for refurbed
Setting	Explanation
CONNECT ()	Click here to connect to refurbed. Enter the token you received from refurbed and click CONNECT ().
General
Active	Activate () the account in order to enable the data exchange with refurbed.
Offer export	Activate () to create offers on refurbed once per day and to update offers on refurbed every 15 minutes.
Orders
Order import	Activate the order import () to import orders from refurbed in PlentyONE. For the order import, can optionally select a start date and start time. This is especially helpful if you have used the refurbed plugin before and now want to change to the marketplace integration. By using these settings, you can import your orders starting from the time of the change.
Assign VAT rates via PlentyONE	Activate this option if VAT rates should be calculated by PlentyONE based on the variations contained in the order during order import. This will overwrite the VAT rate set by refurbed. This option is deactivated by default. This means that by default, refurbed orders are imported into PlentyONE using the VAT rate set by refurbed.
Importing returns	Activate the import of returns () to import returns from refurbed in PlentyONE. In the Status for confirmed refunds field, you can optionally select a status for orders that have been refunded.
Shipping zone
AfterShip carrier	Select an AfterShip carrier from the drop-down list.
Shipping label creation The settings in this section are required if you want to use the shipping service provider Refurbed Shipping to ship your items.
Warehouses Delivery address	Map your PlentyONE warehouse to the corresponding refurbed delivery address. *Note:* You can obtain the refurbed delivery address from your refurbed account manager. It is required for shipping label creation.

4.4. Adjusting the general settings

In the menu General settings you may adjust how the sales channel appears and behaves in your system. The functions in this menu are explained in detail in this chapter.

4.4.1. Renaming the sales channel

You can rename the sales channel at any time via the general settings. To do so, proceed as follows.

Renaming a sales channel:

Go to Sales Channels » Channel Control Centre.
Open the sales channel for refurbed.
→ The General settings menu opens.
Enter a new Channel name.
Click Save (save).
→ The new channel name is saved.

4.4.2. (De)activating the data exchange

You can completely activate or deactivate the data exchange of a sales channel with its respective marketplace via a single toggle in the general settings. To do so, proceed as follows.

(De)activating the data exchange:

Go to Sales Channels » Channel Control Centre.
Open the sales channel for refurbed.
Switch to the menu settings General settings.
Activate the Data exchange active toggle to activate the data exchange between your PlentyONE system and the marketplace.
OR: Deactivate the Data exchange active toggle to deactivate the data exchange between your PlentyONE system and the marketplace.
Click Save (save) to save your settings.

4.5. Deleting the sales channel

In the overview of the Channel Control Centre, you can delete the refurbed sales channel and the account associated with it. Note that only inactive sales channels that do not have any orders connected can be deleted. Before deleting the sales channel, make sure that no orders exist anymore for that sales channel and that the data exchange is deactivated.

Deleting the sales channel:

Go to Sales Channels » Channel Control Centre.
Click More () in the tile for refurbed.
→ A drop-down list with further options appears.
Click Delete sales channel ().
→ A pop-up for deleting the sales channel opens. If you want to delete the sales channel, confirm the pop-up by clicking delete DELETE SALES CHANNEL.
→ The sales channel is deleted.

4.6. Activating the order referrer

Go to Setup » Orders » Order referrer to activate the order referrer. This ensures that orders are assigned to the correct sales channel.

What is an order referrer?

An order referrer tags an order with the sales channel on which the order was generated. Sales channels can be e.g. your online shop or markets on which you sell your items. Each sales channel has an individual order referrer. Some order referrers are available by default in your PlentyONE system. Further order referrers are added e.g. if you install a new plugin. For further information about the order referrer, see the page Order referrer of the PlentyONE manual.

Activating the order referrer for refurbed:

Go to Setup » Orders » Order referrer.
Click Search ().
In the list, navigate to the option refurbed with the ID 183.00.
On the right of the referrer’s line, click Edit ().
→ The window Edit referrer opens.
Activate the option Visible in selection ().
Click SAVE ().
→ The referrer is active.

Change to new referrer required for plugin users

If you are already using the refurbed plugin and you want to change to the marketplace integration, it is required to use the new referrer.

4.7. Assign serial numbers

You can assign an IMEI number (International Mobile Equipment Identity) (for smartphones) or a serial number (for items in any other category) to each item. This number allows you to track shipped items and identify your returns. To do so, enter the IMEI number or the serial number in the item data record and allow the item to be scanned during picking. The IMEI number or serial number is then automatically assigned to the order.

Entering serial numbers:

Go to Item » Items » [Open item].
→ The data record opens.
At the top in the toolbar, click More ().
→ A drop-down list with further options appears.
Click Item serial numbers ().
→ The Item serial numbers window opens.
Click Add an item serial number ().
→ The input field for the serial number opens.
Enter the IMEI or serial number under Serial number.
Note: IMEI numbers must have 15 digits.
Click NEXT.
→ A summary of the input is displayed.
Click CREATE SERIAL NUMBER.
→ The IMEI or serial number is saved and you can track your return.
Click CLOSE.

Enable your warehouse employee to scan the serial number of the item by activating the function in the item data record.

Making it possible to scan an item:

Go to Item » Items » [Open item].
→ The data record opens.
Select the setting Yes for the option Serial number in the Settings section.
Click Save (save).
→ The settings are saved.

To track your return by serial number, go to Orders » Orders and search the order using the Serial number filter. If the serial number filter is not displayed, you can add it in the editing mode.

Note: Whenever a return from refurbed is imported in PlentyONE, the tracking URL of the returned item will be attached as an order note, too.

4.8. Assigning SKUs

To ensure that variations are correctly assigned when updating offers on refurbed, each variation in PlentyONE must be linked to its corresponding product on refurbed via the SKU. To do this, you must copy the SKU from your refurbed account and save it as the SKU for the corresponding variation in PlentyONE. Afterwards, map the SKU in the refurbed offer catalogue.

Step 1: Linking a variation with an SKU from refurbed

Log into your refurbed account.
Open the desired product.
Copy the SKU.
In PlentyONE, go to Item » Items.
Open the variation that corresponds to the product on refurbed.
→ The General tab opens.
Switch to the Sales channels tab.
In the SKU section, click Add SKU (add).
→ The Add SKU window opens.
Select refurbed from the referrer drop-down list.
Select the corresponding Account.
Click APPLY.
→ The referrer-account pairing is added as a data row in the SKU section.
Enter the SKU you copied from the refurbed back end into the data row.
Click Save (save).

Step 2: Mapping the SKU in the offer catalogue

In PlentyONE, go to Data » Catalogues.
Open the offer catalogue for refurbed.
Assign the SKU that you have saved for the variation in refurbed to the SKU data field.
Click Save (save).

5. Order processing

This chapter first provides an overview of the order and return workflows for refurbed. It then covers features for shipping and return tracking.

5.1. Workflow of an order

Your items are listed on refurbed.
Customers place an order on refurbed.
The order is imported in PlentyONE and already contains all data.
Note: Orders with differential taxation are imported with a VAT rate of 0%
Tip: You can optionally accept or reject orders via flow. If you don’t use a flow, orders are accepted automatically.
The order is shipped.
The shipping confirmation must be sent to refurbed by flow.
The invoice must be uploaded to refurbed via flow.
→ The invoice is sent to the customer via flow.

Further notes on the order process:

In order to send items, make sure that a package number exists on the order.
If you want to have different serial numbers for specific items, create two separate delivery orders.
Even if an order is split into several delivery orders, you can only create an invoice for a complete order.
If a return label exists, you can find it in the Notes section of the respective order.
If your customer has provided a private VAT ID, you can find it in the Additional information (Name 4) field in the Addresses section of the respective order.

5.2. Workflow of a return

Your items are listed on refurbed.
Customers place an order on refurbed.
The order is imported in PlentyONE and already contains all data.
Note: Orders with differential taxation are imported with a VAT rate of 0%
Tip: You can optionally accept or reject orders via flow. If you don’t use a flow, orders are accepted automatically.
The order is shipped.
The shipping confirmation must be sent to refurbed by flow.
The invoice must be uploaded to refurbed via flow.
→ The invoice is sent to the customer via flow.
Customers can return the entire order or individual items.
The return is imported into PlentyONE. At this point, the return label has already been generated automatically by refurbed.
Note: To import returns, you must activate the toggle Import returns in the channel settings and select an AfterShip carrier.
Customers send the return to you.
Once you have received the return, the return must be reported to refurbed by flow.
The refund is initiated.
When the refund amount is sent to refurbed, a debit payment for the refund amount is added to the order in PlentyONE.
Note: You can find the payment under Orders » Orders » [Open order] in the Assigned payments section. Click on the Payment ID to view the payment details. The payment contains:
- the refunded Amount,
- the Status,
- the Received on date,
- and in the Reason for payment field, the Order ID or, in the case of a partial return, the Order Item ID.

5.3. Optional: Using Refurbed Shipping (DHL Express)

You can use the shipping service provider Refurbed Shipping to ship your items. Currently, only DHL Express is supported.
Note: If you want to sell items via refurbed Switzerland, using Refurbed Shipping is mandatory. For more information, see Setting up sales to Switzerland.

Using Refurbed Shipping:

Go to Sales Channels » Channel Control Centre.
Click on the tile for refurbed.
→ The tab General settings opens.
Switch to the tab Channel settings.
In the Shipping label creation section, map your PlentyONE warehouse to the corresponding refurbed delivery address.
Note: You can obtain the refurbed delivery address from your refurbed account manager. It is required for shipping label creation.
Confirm the order on refurbed.
Tip: You can use a flow for this.
Go to Orders » Shipping centre.
Open the required order.
Click Register shipment () in the top left of the toolbar.
→ The window Register shipment opens.
Select Refurbed Shipping from the Shipping service provider drop-down list.
Optional: Select an Order status in case of success and an Order status in case of error.
Click REGISTER SHIPMENT ().
The shipping label and package number are automatically saved to the order. You can download the label in the Packages section of the order and then print it.

5.4. Setting up sales to Switzerland

You can also sell your items via the sales channel refurbed Switzerland. To do so, proceed as follows.

Setting up sales to Switzerland:

Contact your refurbed account manager to have sales to Switzerland enabled.
Note: The activation process includes the following steps:
- Your account manager enables shipping via DHL Express. This is required because Refurbed Shipping must be used for shipments to Switzerland, and currently only DHL Express is supported by Refurbed Shipping.
- The information required for customs clearance is collected.
- You participate in an onboarding session for selling to Switzerland.
Set up Refurbed Shipping by mapping a warehouse in PlentyONE to the corresponding refurbed delivery address in the channel settings.
Important: Using Refurbed Shipping is mandatory for shipping to Switzerland.
Enter the additional information listed in Table 12 for the items you want to offer in Switzerland.

5.5. Preparing a document template for commercial invoices

Orders from Switzerland require the issuing of commercial invoices. Commercial invoices are a special type of invoice that is primarily used in customs procedures. A commercial invoice must contain some additional information that would not be required in a regular invoice.

You can prepare a template for commercial invoices in the DocumentBuilder. Use either a copy of the default template for invoices or a custom template and add all additional mandatory details. To do so, carry out the four steps described in the instructions below.

Tip: Are you new to order documents? Then read up on order documents first.

5.5.1. Step 1: Creating a template for commercial invoices

Create a separate template for commercial invoices and adjust it until it includes all mandatory information, for example:

Customer VAT number
Delivery date

Note: The following example uses a copy of the default template for invoices. If you have already created your own template for refurbed invoices, you may need to add the required widgets via drag-and-drop.

Creating a template for commercial invoices:

Go to Setup » Documents » DocumentBuilder.
Open the template you use for refurbed invoices.
Click More () in the toolbar and select the option Copy template.
In the Copy template window, select the document type Invoice or Custom order document.
→ A copy of the template is created in your system and opened immediately.
Click Open Editor ().
→ The editor opens and the widgets are loaded.
Adjust the template until it includes all mandatory information.
Click Save (save).
→ The necessary information is shown on invoices.

5.5.2. Step 2: Enabling the template

To ensure the template is only used for refurbed orders from Switzerland, you only enable it for the refurbed order referrer and the delivery country Switzerland.

Enabling the invoice template for Refurbed:

Go to Setup » Documents » DocumentBuilder.
Open the template you use for refurbed commercial invoices.
Click Referrer in the Order settings section.
→ A drop-down list with all active referrers opens.
Deselect all order referrers except Refurbed.
Click Delivery country in the Order settings section.
→ A drop-down list with all delivery countries set up in your system opens.
Deselect all delivery countries except Switzerland.
Click Save (save).
→ The invoice template is exclusively used for orders from Switzerland with the order referrer Refurbed.

5.5.3. Optional: Step 3: Checking the preview

Before activation, check whether all information is displayed correctly on the delivery note.

Displaying the preview:

Go to Setup » Documents » DocumentBuilder.
Open the template you use for refurbed commercial invoices.
Click Show preview () at the top.

5.5.4. Step 4: Activating the template

Activate the template so that it can be used for refurbed orders.

Activating the template:

Go to Setup » Documents » DocumentBuilder.
Click the context menu () on the far right side in the row of your refurbed template for commercial invoices.
Click Activate template.
Confirm your decision.
Or: Open the template and click the Activate Template toggle () at the top.
→ The template is activated.
Note: You can only activate a template if no other template in DocumentBuilder has exactly the same settings. Moreover, if a template is in an activated state, you cannot make changes to it (except to the name).

6. Exporting offer data

Offer data is exported to refurbed using catalogues. Catalogues are usually managed via the Data » Catalogues menu. However, you can create catalogues for refurbed via the Channel Control Centre as well.

What is a catalogue?

Catalogues are used to export data from your PlentyONE system. There are two different catalogue formats:

Marketplace formats are used to export item data to markets.
Standard formats are used to export data from your PlentyONE system into a file.

Catalogues with marketplace formats allow you to tailor your item information exactly to the needs of the market. Because here, you assign a suitable PlentyONE data field to each of the data fields of the market. When your variation data is exported to the market, the market’s data fields are then filled with the correct PlentyONE data.

Is this your first time working with catalogues? Then read up on the basic concept of catalogues first.

6.1. Creating an offer catalogue

Offer data is exported to refurbed via a catalogue. You can create catalogues for refurbed directly in the Channel Control Centre. Afterwards, link the refurbed data fields with offer data saved in PlentyONE in the catalogue you created. If you have activated the catalogue, the data exchange, the listing, and the variations, offer data is automatically exported to refurbed every 15 minutes.

Creating a catalogue:

Go to Sales Channels » Channel Control Centre.
Click on the refurbed tile.
Go to Mapping » Offer mapping.
Click Create catalogue (add).
Enter a name for the catalogue.
In the drop-down list Marketplace, select the option Refurbed-Offers.
In the drop-down list Export type, select the option Listing.
In the drop-down list Category, select the option Refurbed Offers.
Select the Account that you want to create a catalogue for.
Save () the settings.
→ The catalogue is created.
→ The catalogue is opened for editing.

Other catalogue settings

Other catalogue settings are optional. Once you carried out the settings described on this page, your catalogue is automatically exported to refurbed. That means you can ignore the catalogue settings for Format settings, Export settings and Download settings.

The Format settings, Export settings, and Download settings allow you to create a file with the variation data contained in the catalogue. However, this file does not contain information about whether the data export to refurbed was successful.

Do not change the format in the catalogue’s Format settings. To ensure that the export to the sales channel works, all required settings are already configured when you create a catalogue. If you change the settings, errors might occur during the export.

6.1.1. Mapping data fields in the catalogue

After you have created a catalogue, map the sales channel’s data fields to item data saved in PlentyONE. This chapter describes how you map data fields and what particularities apply for exports to refurbed.

The market expects product data that cannot be saved in the PlentyONE item menu? Then create a property for this data. Link this property with your variations. The actual values are saved as property values for this property. Is this your first time working with properties? Then read up on the principles of properties first.

Getting to know the catalogue menu for marketplace formats

Availability	Explanation
Navigation	When you open a catalogue, the view Mapping is shown. On the very left is the navigation. Switch to other views of the catalogue. Open the catalogue settings. Use filters that limit the data that is exported. Go back to the list of catalogues. Create a new catalogue.
Toolbar	The toolbar provides actions for the catalogue. For example, save your mappings, restore an older version of the catalogue or hide or show optional marketplace data fields.
Marketplace data field	To the right of the navigation, all data fields available for the market are listed. Mandatory fields are marked with an asterisk (✱). *Tip:* Show or hide optional marketplace data fields in the toolbar. To do so, click on the further actions ().
PlentyONE data fields	On the right side of the catalogue, you map the marketplace data fields to appropriate PlentyONE data fields. In the screenshot above, a few of the fields are already mapped.

Availability

Explanation

Navigation

When you open a catalogue, the view Mapping is shown. On the very left is the navigation.

Switch to other views of the catalogue.
Open the catalogue settings.
Use filters that limit the data that is exported.
Go back to the list of catalogues.
Create a new catalogue.

Toolbar

The toolbar provides actions for the catalogue. For example, save your mappings, restore an older version of the catalogue or hide or show optional marketplace data fields.

Marketplace data field

To the right of the navigation, all data fields available for the market are listed. Mandatory fields are marked with an asterisk (✱).
Tip: Show or hide optional marketplace data fields in the toolbar. To do so, click on the further actions ().

PlentyONE data fields

On the right side of the catalogue, you map the marketplace data fields to appropriate PlentyONE data fields. In the screenshot above, a few of the fields are already mapped.

Mapping catalogue fields:

Go to Sales Channels » Channel Control Centre.
Click on the tile of your refurbed Sales Channel.
Click on the catalogue you want to edit.
→ The Mapping tab opens.
→ In the left-hand column, the market’s data fields are listed.
Tip: Mandatory fields are flagged with an asterisk (*).
→ In the right column, you map the PlentyONE data fields. Any PlentyONE data fields that you already mapped are also shown in this column.
Map suitable PlentyONE data fields to the market data fields.
For each marketplace data field, you have a number of mapping options. Expand the info boxes below to get more information about each of these mapping options.
- Simple 1:1 mapping
- Simple 1:1 mapping with properties
- Complex 1:1 mapping
- 1:1 mapping with fallback data fields
- 1:n mapping
- Own value mapping
- Mapping with mathematical calculations
Save () the catalogue.
→ The mappings are saved.

Simple 1:1 mapping: 1 marketplace data field, 1 PlentyONE data field

In a simple 1:1 mapping, you map a PlentyONE data field to the marketplace data field. If no suitable setting exists in PlentyONE. you can map a property instead.

As such, simple 1:1 mappings allow you to:

I want to fill this marketplace data field with the data from this PlentyONE setting.
If the data field is empty for a variation, no value is exported for this variation.

Creating a simple 1:1 mapping:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Click on the group you need.
→ The PlentyONE data fields of the group are shown.
Click on the plus to the right of the PlentyONE data field you want to select.
→ The PlentyONE data field is added to the right.
Click on Confirm.

Example: Sales price and RRP for Otto Market

This gif shows you how to map the marketplace data fields Sales price and RRP for Otto Market to PlentyONE data fields:

Simple 1:1 mapping: with properties: 1 marketplace data field, no PlentyONE data field

Reminder: In a simple 1:1 mapping, you map a PlentyONE data field to the marketplace data field. However, what can you do if PlentyONE does not offer a suitable data field? Then it’s the properties' moment to shine. Properties allow you to save any kind of information in your properties.

Is this your first time working with properties? Then read up on the principles of properties first.

Creating a property:

Create a property with the necessary values.
Tip: Find out how to do that here.

Creating a simple 1:1 mapping with properties:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Expand the group Property.
→ The property groups are shown.
Expand the group you need.
Click on the Plus sign on the right of the property you want.
From the drop-down list Language, select the language in which you send the data to the market.
Click on Confirm.
→ The property is mapped to the marketplace data field.

Complex 1:1 mapping: 1 marketplace data field, 1 PlentyONE data field

Like with the simple 1:1 mappings, you map a PlentyONE setting or property to a marketplace data field. Complex mappings are necessary whenever a marketplace data field has more than one possible value. Instead of mapping data fields, for complex mappings you map individual values of these data fields. For example, you cannot simply map the PlentyONE data field Shipping profile to the marketplace data field Shipping method. Why? The market cannot know which of your shipping profiles in PlentyONE corresponds to which of their shipping methods.

Do not enter own values for complex mappings. All values that you enter must be saved for the variations, either in a setting or as a property value. This also applies if the value Comparative value is shown. You still need to enter exactly the value of the setting or property that you mapped.

In complex mappings, the value of the market is always exported. Only when you map an own value, the own value that you enter is exported.

You can recognise complex mappings from the field that is shown below the name of the marketplace data field. Click on the field to show the values available for the marketplace data field.

Examples for complex 1:1 mappings are:

Categories
Brands
Shipping setting

Important: For complex mappings, do not map own values or properties of the type None.

Creating a complex 1:1:n mapping:

Click on the field for the marketplace data field.
→ A list of the available values is shown.
Select the value that you want to map a PlentyONE data field to.
→ The value is mapped.
Next to the marketplace data field, click on + Add data field.
→ To the left, the available PlentyONE data fields are listed in groups.
Click on a group.
→ The PlentyONE data fields of the group are shown.
Click on the PlentyONE data field for which you want to map values.
Important: Do not map own values or properties of the type None.
Your next steps depend on the PlentyONE data field you selected:
- Alternative 1: The available values for the PlentyONE data value are shown on the left.
  - Next to the value you want to select, click on the plus.
    → The value is added to the field on the right.
  - Click on Confirm.
- Alternative 2: The PlentyONE data field is inserted and the field Comparative value is shown.
  - In the field Comparative value, enter a value that is saved in the setting or the property of the mapped PlentyONE data field.
  - Click on Confirm.
- Alternative 3: The PlentyONE data field is inserted and a drop-down list is shown.
  - Select a value from the drop-down list.
  - Click on Confirm.
    → The value of the marketplace data field is exported, not the value of the PlentyONE data field.
    Exception: Only when you map an own value, the own value that you enter is exported.

Example: Delivery time in days for Otto Market

This gif shows you how to map suitable PlentyONE values to the values of the marketplace data fields Delivery time in days for Otto Market:

1:1 mapping with fallback data fields: 1 marketplace data field, 1 PlentyONE data field with alternative(s)

In a 1:1 mapping with one or more fallback data fields, you map a PlentyONE data field to the marketplace data field. In addition, you specify one or more fallback data fields. This ensures that the system keeps looking if the first PlentyONE data field is missing or empty.

So this mapping specifies:

I want to fill the marketplace data field with the data from the selected PlentyONE setting.
If that data field is missing or empty for a variation, the first fallback data field is checked. The value of that fallback data field is exported instead.
If the first fallback data field is also missing or empty for the variation, the second fallback data field is checked. If a value is found, the value of the second fallback data field is exported for the variation etc.

Two separate fallback conditions are available:

Null (default)

The fallback data field is used if the data field above is mapped in the catalogue but not linked to the variation.

The condition "Null" is useful when you want to map fallback data fields for the following types of PlentyONE data fields:

SKU
Barcodes
Sales prices
Properties

Important: When you add a fallback data field, the fallback condition "null" is selected automatically. To apply the fallback condition "leer", you need to change the default setting.

Empty

The fallback data field is used if the data field above is mapped in the catalogue and linked to the variation, but is empty.

The condition "Empty" is useful when you want to map fallback data fields for the following type of PlentyONE data fields:

PlentyONE data fields that are available for variations by default

Important: When you add a fallback data field, the fallback condition "null" is selected automatically. To apply the fallback condition "leer", you need to change the default setting.

Note: Even if you assign one or more fallback data fields, the value of only one of those fields is exported. For each variation, the mapped PlentyONE data fields are checked in the order in which you mapped them. This means that if the first data field does not provide a value for a variation, the first fallback data field is exported etc.

Creating a 1:1 mapping with fallback data fields:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Click on the group you need.
→ The PlentyONE data fields of the group are shown.
Click on the plus to the right of the PlentyONE data field you want to select.
→ The PlentyONE data field is added to the right.
In the list of PlentyONE data fields, click on the plus icon next to the PlentyONE data field that you want to map.
→ The fallback data field is added with the fallback condition "null".
Alternative 1: To add the fallback data field with the fallback condition "null":
1. Click on Confirm.
  → The fallback data field is exported if the data field above is not linked to the variation.
Alternative 2: To add the fallback data field with the fallback condition "empty":
1. To the left of the fallback data field, click on the cog ().
  → The window Data column settings is shown.
2. For the setting Fallback condition, select the option Empty.
3. Click on Save.
  → The fallback data field is added with the fallback condition "empty".
4. Click on Confirm.
  → The fallback data field is exported if the data field above is empty for the variation.

Example: Fallback data field for SKU for Otto Market

This GIF shows you the mapping for the OTTO Market marketplace data field SKU. The PlentyONE data field SKU is mapped to this marketplace data field. The PlentyONE data field Variation ID is mapped as the fallback data field. The fallback condition "null" is applied automatically.

Result: The fallback data field Variation ID is exported if the data field SKU is not linked to the variation.

1:n mapping: 1 marketplace data field, several PlentyONE data fields

In a 1:n mapping, you map several PlentyONE data fields to the marketplace data field. You can link these data fields with a separator.

So this mapping specifies:

I want to combine these PlentyONE data fields during export so that the marketplace data field is filled with the data of these two or more PlentyONE settings.

Creating a 1:n mapping:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Click on the group you need.
→ The PlentyONE data fields of the group are shown.
Click on the plus to the right of the PlentyONE data field you want to select.
→ The PlentyONE data field is added to the right.
Click on Confirm.
To the right of the mapped PlentyONE data field, click on Add data field ().
→ To the left, the list of available PlentyONE data fields again are shown in groups.
Map one or several additional PlentyONE data fields to the marketplace data field as described above.
Click on Confirm.
To the very right of the row, click on Settings ().
Select a separator from the drop-down list Separator or add a custom separator.
Click on Save.
Save () the catalogue.
→ The mappings are saved.
→ During the export, the content of the PlentyONE data fields is combined and exported as one field.

Own value mapping: 1 marketplace data field, the same value for all variations

You are sure that you want to export the same value for all variations of a catalogue for a marketplace data field? Then specify an own value. This own value is then exported for all variations.

So this mapping specifies:

For this marketplace data field, I want to export the value that I entered in the field Own value for all variations of this catalogue. The value you enter is always exported. The value overwrites the market value also in complex mappings where usually the value of the market is exported. As such, make sure you enter an own value that the market accepts for this marketplace data field.

Creating an own value mapping:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Click on the plus next to Own value at the top of the list.
→ The field for the own value is added to the view.
Enter a value into the input field.
→ This value is exported for all variations.

Example: Diameter information

You want to export diameter information for some of your variations. The diameter is saved in centimetres for all your variations. Instead of creating a property for the unit and linking this property to the variations, you can enter the own value cm.

This is an example of how you can map an own value for the diameter unit:

Mapping with mathematical calculations: 1 Marketplace data field, the PlentyONE value is recalculated using the formula during export

Mathematical calculations allow you to change numerical values automatically during the export.

This function only works for data fields that contain numerical values.
This functionality is new and not available for all catalogue formats.

So this mapping specifies:

I want the numerical value of a PlentyONE data field to be recalculated during the export. Basic arithmetic operations are available for the formulas.

Recalculating numerical values:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
At the very top of the list, click on the plus icon next to Formula ().
→ The data field Formula is added to the field on the right.
Click into the data field.
→ The window Modify value is shown.
Enter a numerical value or select a PlentyONE data field at the bottom right of the window to add it to the calculation ().
Tip: Use the search function. This helps you to find data fields quickly.
Optional: If the symbol is shown in the data field, select the correct assignment for the data field.
Tip: A number tells you how many assignments are necessary for the data field.
1. Click on the icon .
2. In the window shown, select the assignments from the drop-down list.
3. Save the settings.
Enter numbers and mathematical operators with the on-screen calculator or the keyboard.
Save the settings.
→ The entered formula is displayed in the overview.
→ The calculation will be carried out in the next export.

6.1.2. Activating the catalogue export

You have set up refurbed in PlentyONE and created a catalogue for exporting your offer data? Then activate the catalogues you want to export to refurbed in the Data » Catalogues menu and continue with creating offer listings.
Once you have activated the offer catalogue, the data exchange, the offer listing and the variations, the offer data will be automatically exported to refurbed every 15 minutes.

Activating the catalogue export to refurbed:

Go to Data » Catalogues.
→ The catalogues are listed.
Scroll to the refurbed catalogue.
In the Active column, move the toggle button to the right ().
→ The catalogue is active.
→ The catalogue data is exported to refurbed every 15 minutes.
Tip: Go to Data » Catalogue export status for information about the status of the export.

7. Managing listings

You create and manage offers for refurbed via listings. You can access the product and offer listings for refurbed by navigating to Sales Channels » Channel Control Centre » [Open refurbed sales channel] and then opening the Offer listings or Product listings menu.

Right now, product listings cannot be created for refurbed. Instead create offer listings.

7.1. Offer listings

In the Offer listings menu of the account you gain an overview of your offer listings.

Tip: You can switch between specific views of offers and the listing group view via the button and .

gives you an overview of all the offer listings.
shows you the listing groups of the offer listings. Extend a listing group by clicking , to see all listings within the group.

Applying search filters

If you only want to take a look at certain offer listings, apply filters and narrow down the listings which are displayed. To do so, click on Filters () at the top of the menu.

Applying filters:

Go to Sales Channels » Channel Control Centre » [Open sales channel] » Offer listings.
Click Filters () at the top of the menu.
Select one or multiple filters.
Click Search ().
→ The selected filters are applied and the appropriate offer listings are displayed.
→ The filters that were applied are displayed at the top of the menu.

Tip: You can also reset () the selected filters. Then all offer listings will be displayed again.

Single listing view
Group view

Table 5 offers an overview of the single listing view of offer listings.

Table 5. Offer listings overview

Column

Explanation

Data sync

This column indicates whether data exchange for the offer listing is active or paused.
Tip: You can activate the data exchange in the listing’s line via » toggle_on Activate data sync .

Group ID

The ID of the listing group to which the offer listing is assigned. By clicking on the ID, you can open the listing group view.

Listing Name

Name of the offer listing.

SKU

SKU of the offer listing.
Note: You can edit the SKU. To do so, click Activate editing mode (). Make the changes and click Save () to apply them. If you want to exit the editing mode, click Deactivate editing mode ().

Variation ID

ID of the variation.

Channel

The sales channel to which the listing is exported.

Status on Channel

Displays the listing status on the sales channel, for example if the listing is already listed on the sales channel. Possible status are:

help = Unknown
progress_activity = Outstanding
progress_activity = Creation pending
cancel = Failed (before creation)
check_circle = Online
cancel = Failed (on update)
pause_circle = Paused
unpublished = Offline

Note: For platforms with multiple sales channels, the number after the status icon indicates on how many sales channels the offer listing has this status.

List on

The sales channels on which the offer listing is to be offered are displayed here.
Click the pencil icon (edit) to add or remove sales channels.

Errors

Indicates whether the listing is incorrect. Click to open the overview of listing errors.
No entry = No errors occurred.
= Errors occurred. The number indicates the number of errors.

Template

The template selected for the listing.

Catalogue

The catalogue selected for the listing.

Creation date

The date and time on which the listing was created.

Click here to display more actions.

toggle_on Activate data sync

Activate to permit the data transfer between the sales channel and the listing.
Note: Even if the Activate data sync option is activated, the listing will not be immediately listed on the sales channel. The listing data is only permitted to be exported to the sales channel. It depends on the respective sales channels when a listing is online.

Delete listing

Preview export results

Generates the preview of the export results. The preview opens in a separate window.

Table 6 offers an overview of the group view of offer listings.

Table 6. Group view of the offer listings

Column

Explanation

Data sync

This column indicates whether data exchange for the listing group is active or paused.
Tip: You can activate the data exchange in the listing group’s line via » toggle_on Activate data sync.

Group name

Name of the listing group

SKU

SKU of the listing group.

Channel

The sales channel to which the listing group is exported.

Errors

The error overview.
No entry = No errors occurred.
= Errors occurred. The number indicates the number of errors.

Template

The template selected for the listing group.

Catalogue

The catalogue selected for the listing group.

Creation date

The date and time on which the listing group was created.

Click here to display more actions.

toggle_on Activate data sync

Activate to permit the data transfer between the sales channel and the listing group.
Note: The data sync must also be activated for the single listing to list an offer listing on a sales channel.
Even if the Activate data sync option is activated in a listing group, the listings in this group will not be immediately listed on the sales channel. The listing data is only permitted to be exported to the sales channel. It depends on the respective sales channels when the listings are online.

Delete listing group

Delete listing group.

Preview export results

Generates the preview of the export results. The preview opens in a separate window.

7.2. Creating listings

You create and manage offers on refurbed via listings. Carry out the following steps to create listings for refurbed.

What are product listings and offer listings used for?

If the item you want to sell is not listed on the sales channel yet you will need to create a product listing for it first. Creating a product listing sends the product data to the sales channel and allows for the item to be listed.
In order to actually be able to sell the item on the sales channel you will need to additionally create an offer listing. The offer listing contains data related to the sale of the item, such as its price and stock. In other words, a product listing allows you to list an item on a sales channel that did not previously exist on that sales channel, but in order to sell that item on that sales channel you also need an offer listing for that item.
If the item you want to sell is already listed on the sales channel you only need to create an offer listing. Offer listings send the data related to your offer, such as the price, stock, shipping costs etc., to the sales channel.
In most cases you will only need an offer listing in order to offer a product on a sales channel. Many sales channels do not differentiate between product and offer listings. You only need to send offer listings to these kinds of sales channels.

7.2.1. Creating offer listings

Select the template Refurbed Offers for offers.

Offer listings are created in three steps:

First, you enter listing details, meaning you select the platform, template, and catalogue for the listing.
Next, you select the variations from which the offer listings are created.
Lastly, check and confirm your selection and create the listings.

Step 1: Specify listing details:

Go to Sales Channels » Channel Control Centre.
Open the sales channel for refurbed.
→ The General settings menu opens.
Open the menu format_list_bulleted Offer listings.
Click arrow_drop_down and select Create offers.
→ The Create offers view opens.
Select the platform refurbed.
Select the template for the catalogue.
Tip: Only templates that are available for the platform refurbed are displayed.
Select a catalogue with your mappings for offer data.
Tip: If you have no fitting catalogue yet, click on Create catalogue. You will be forwarded to the Data » Catalogues menu and can create a catalogue.
Optional: Activate Automatically activate listings after creation, if listing data should be automatically transferred to refurbed after the listing is created.
Click NEXT.
→ The Select variations view opens. Next, select the variations you want to add to the listing.

Step 2: Select variations:

Select the variations you want to create the offer listing for.
Tip: Use the search to filter for variations.
Note: Only variations that are linked to refurbed in the Item » Items » [Open item] » [Open variation] menu are displayed.
Tip: If you want to create offer listings for all available variations, click on Click here to create listings for all [] variations above. You will be automatically redirected to the Preview and confirmation step. Offer listings can be created for a maximum of 50,000 variations at a time.
Click ADD TO SELECTED VARIATIONS.
→ The selected variations are displayed in the Selected variations section.
Note: If you check a variation in the Selected variations section, you can remove the variation from the selection by clicking Remove from list.
Click NEXT.
→ The selected variations will be displayed in a new view. In the last step, you preview and confirm your selection.

Step 3: Preview and confirm selection:

Preview your settings in the Listing details section.
Preview your selected variations in the Listing preview section. The listings are grouped by items. Extend a listing group () to see which variations are contained in the respective listing group.
If everything is set and done, click save CREATE OFFER LISTINGS.
Note: If you activated Automatically activate listings after creation a window with a summary of your settings opens. Click CONFIRM to create the offer listings.

7.2.2. Activating offer listings

After you have created the offer listings, you have to activate the listings so that they can be transferred to refurbed.
To do so, activate the individual listings and the listing group. The listing can only be transferred to the sales channel if both the listing and the listing group are activated.

Note: You can also activate listings immediately after creation by activating the option Automatically activate listings after creation. If you activate the option to automatically activate listings after creation, you still have to activate the data exchange for the listing group.

Activating offer listings:

Go to Sales Channels » Channel Control Centre » [Open refurbed].
→ The General settings menu opens.
Open the Offer listings menu.
In the line of the offer listing you want to activate, click more_vert.
Click toggle_on Activate data sync.
Tip: If you want to activate multiple offer listings at once, place a check mark next to the desired offer listings and click toggle_on arrow_drop_down » Activate data sync at the top of the toolbar.
→ The data exchange for the listing is activated. The listing can only be transferred to the sales channel if the listing group is also activated.

Activating a listing group:

Go to Sales Channels » Channel Control Centre » [Open refurbed].
→ The General settings menu opens.
Open the Offer listings menu.
Open the listing group view (folder).
In the line of the listing group you want to activate, click more_vert.
Click toggle_on Activate data sync.
Tip: If you want to activate multiple listing groups at once, place a check mark next to the desired listing groups and click toggle_on arrow_drop_down » Activate data sync at the top of the toolbar.
→ The data exchange for the listing group is activated.

8. Automating order processing

Create event-based flows to automatically inform refurbed about changes to the order status. The following actions are available for refurbed in the PlentyONE Flow Studio:

Automatically inform refurbed that the order was confirmed. (How?)
Automatically inform refurbed that the order was rejected. (How?)
Automatically inform refurbed that the order was cancelled. (How?)
Automatically transfer serial numbers to refurbed. (How?)
Automatically inform refurbed that the items have been shipped. (How?)
Automatically upload invoices to refurbed. (How?)
Automatically upload commercial invoices to refurbed. (How?)
Automatically inform refurbed that an item was refunded. (How?)
Mark serial numbers that have become available again due to returns and can be reused. (How?)

What is PlentyONE Flow?

With PlentyONE Flow (short: "Flow"), you can automate workflows for your business processes. Flow provides you with two functions in the Automation menu:

In Flow Studio, you create and configure automated workflows. Depending on the trigger type, there are three flow types: event-based, time-based or manual.
In the Flow Tracker, you can monitor running or completed workflows.

The central element in both functions is the Canvas – a graphical interface on which the workflows are visualised with Actions and Controls. In Flow Studio the canvas can be edited, in Flow Tracker it is only used for visualisation and is therefore read-only.

Is this your first time working with PlentyONE Flow? Then read up on the basic concept of Flow first.

8.1. Reporting order confirmation to refurbed

Create an event-based flow to automatically inform refurbed about the order confirmation.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 7.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 7.
Save () the settings.

Note: The selected statuses, controls and filters in Table 7 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 7. Event-based flow to report an order confirmation to refurbed

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select an order status, for example:

[5] Cleared for shipping

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Sales order

Order > Order referrer

Is in (IN)

refurbed

Actions

Plugin (Legacy) > Refurbed

refurbed: Send order confirmation to refurbed

8.2. Reporting order rejection to refurbed

Create an event-based flow to automatically inform refurbed about the rejection of an order.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 8.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 8.
Save () the settings.

Note: The selected statuses, controls and filters in Table 8 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 8. Event-based flow to report an order rejection to refurbed

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select an order status, for example:

[8] Cancelled

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Sales order

Order > Order referrer

Is in (IN)

refurbed

Actions

Plugin (Legacy) > Refurbed

refurbed: Send order rejection to refurbed

8.3. Reporting order cancellation to refurbed

Create an event-based flow to automatically inform refurbed about the cancellation of an order.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 9.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 9.
Save () the settings.

Note: The selected statuses, controls and filters in Table 9 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 9. Event-based flow to report order cancellations to refurbed

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select an order status, for example:

[8.1] Cancelled by customer

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Sales order

Order > Order referrer

Is in (IN)

refurbed

Actions

Plugin (Legacy) > Refurbed

refurbed: Send order cancellation to refurbed

8.4. Transferring serial numbers to refurbed

With PlentyONE Flow, you can assign serial numbers to the items of a refurbed order. The assigned serial numbers are then transferred to refurbed together with the shipping confirmation.

Important: The flow for assigning serial numbers must be executed before the Sending shipping confirmation to refurbed flow. Only serial numbers that have already been assigned are transferred to refurbed.

Orders with multiple items

This method is also suitable for orders with multiple items, as you can assign a separate serial number to each item.

Follow these four steps:

Step 1: Enter serial numbers for items
Step 2: Create a flow for assigning serial numbers
Step 3: Assign serial numbers in Flow Hub
Step 4: Transfer serial numbers to refurbed

8.4.1. Step 1: Entering and enabling serial numbers for items

First, enter item serial numbers for your items and enable the Serial number option. To do this, proceed as described in Assigning serial numbers.

8.4.2. Step 2: Creating a flow for assigning serial numbers

Create an event-based flow to assign serial numbers to the items in refurbed orders.

Note: Alternatively, you can use a time-based flow or a manual flow.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 10.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 10.
Save () the settings.

Note: The selected statuses, controls, and filters in Table 10 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 10. Event-based flow for assigning serial numbers to refurbed orders

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select a status from Status 5 onwards and under Status 7 or create a new status in this range.

Important: The flow must be triggered before the Sending shipping confirmation to refurbed flow is executed.

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Sales order

Order > Order referrer

Is in (IN)

refurbed

Actions

Interactive > Order

Assign serial number
At the top right, activate () the Create if not existing option so that new serial numbers can be entered manually if required.

8.4.3. Step 3: Assigning serial numbers in Flow Hub

Once the flow has been triggered, it waits for user input in Flow Hub. Assign the appropriate serial numbers to each item in the order and resume the flow run.

Assigning serial numbers:

Go to Automation » Flow Hub.
Click the flow for assigning serial numbers.
→ The flow runs are displayed.
Wait until a flow run has the status Awaiting user input.
For the flow run with the status Awaiting user input, click play_circle RESUME.
→ The order opens.
In the Actions | Assign serial number section, click the input field for the Serial number of the first item.
→ A list of the item serial numbers saved for the item is displayed.
Select a serial number from the list or enter it manually.
Repeat steps 5 and 6 for additional items, if applicable.
Note: If an item is not listed, no serial numbers are available for it. Create serial numbers to be able to assign one.
Click RESUME RUN.
→ The flow run is completed.
→ The selected serial numbers are assigned to the items in the order.

Note: This method also supports orders with multiple items. You can select a separate serial number for each item.

8.4.4. Step 4: Transferring serial numbers to refurbed

The assigned serial numbers are transferred to refurbed with the shipping confirmation flow. Therefore, make sure that this flow is executed after the serial numbers have been assigned. Otherwise, no serial numbers will be transferred to refurbed.

8.5. Sending shipping confirmation to refurbed

Create an event-based flow to automatically inform refurbed when you have shipped the items of an order.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 11.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 11.
Save () the settings.

Note: The selected statuses, controls and filters in Table 11 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 11. Event-based flow to send shipping confirmations to refurbed

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select an order status, for example:

[7] Outgoing items booked

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Sales order and Delivery order

Order > Order referrer

Is in (IN)

refurbed

Actions

Plugin (Legacy) > Refurbed

refurbed: Send fulfillment to refurbed

Deliveries to Switzerland

When the delivery country for an order is Switzerland this flow exports some additional information required for deliveries to Switzerland for each item in the delivery. Table 12 contains information on what data that is and where it is stored in your PlentyONE system.

Table 12. Additional item data required for deliveries to Switzerland
Information	Data field in PlentyONE
Weight	Item » Items » [Open variation] » Tab: Product details » Section: Dimensions and content » Gross weight in grams Item » Items » [Open variation] » Tab: Product details » Section: Dimensions and content » Net weight in grams
Manufacturing country	Item » Items » [Open item] » Tab: General » Section: Settings » Manufacturing country
HS code	Item » Items » [Open variation] » Tab: Pricing » Section: Costs » Customs tariff number

Make sure to keep these data fields up to date for any items you want to offer in Switzerland.

8.6. Sending invoice to refurbed

Create an event-based flow to automatically upload invoices to refurbed.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 13.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 13.
Save () the settings.

Note: The selected statuses, controls and filters in Table 13 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 13. Event-based flow to send invoices to refurbed

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Document > Document created

Select a document type, for example:

Invoice

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Sales order

Order > Order referrer

Is in (IN)

refurbed

Order > Delivery country

Is not in (NIN)

Switzerland

Actions

Plugin (Legacy) > Refurbed

refurbed: Send invoice to refurbed

8.7. Uploading commercial invoices to refurbed

Create an event-based flow to automatically upload commercial invoices for orders from Switzerland to refurbed.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 14.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 14.
Save () the settings.

Note: The selected statuses, controls and filters in Table 14 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 14. Event-based flow to send commercial invoices to refurbed

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Document > Document created

Open the template you use for refurbed commercial invoices.

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Sales order

Order > Order referrer

Is in (IN)

refurbed

Order > Delivery country

Is in (IN)

Switzerland

Actions

Plugin (Legacy) > Refurbed

refurbed: Send commercial invoice to refurbed

8.8. Reporting refund to refurbed

Create an event-based flow to automatically inform refurbed of a refund.

Note: A refund is not carried out automatically and should therefore always be used in combination with the order cancellation flow. In case you only want to refund part of an order, this needs to be done per order item.
Note: When the refund amount is sent to refurbed, a debit payment for the refund amount is added to the order in PlentyONE.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 15.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 15.
Save () the settings.

Note: The selected statuses, controls and filters in Table 15 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 15. Event-based flow to report a refund to refurbed

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select a status, for example:

[9.6] Return accepted

For example, you can create a new status for this:

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Order / Return / Credit note

Order > Order referrer

Is in (IN)

refurbed

Actions

Plugin (Legacy) > Refurbed

refurbed: Send refund to refurbed

8.9. Mark free serial numbers

With refurbed, you can assign a serial number to each item to track the items you’ve sent and clearly identify your returns. Create an event-based flow to mark serial numbers that have become available again due to returns and to use them again for a new item.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 16.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 16.
Save () the settings.

Note: The selected statuses, controls and filters in Table 16 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 16. Event-based flow to mark free serial numbers

Setting

Option

Selection

Trigger selection

Select a trigger, for example:
Order > Order created

Select an order type, for example Return

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Return

Order > Order referrer

Is in (IN)

refurbed

Actions

Plugin (Legacy) > Refurbed

refurbed: Mark free serial numbers

9. Viewing the data log

Error reports of the export are logged in the Data » Log menu. In order to view the data log and search for specific errors, proceed as follows.

Viewing the data log:

Go to Data » Log.
→ The data log overview opens.
At the top, click on Filter ().
For the Identifier filter, select the option refurbed.
Tip: For a more detailed search, you can additionally use the Integration filter in order to search for a specific path.
Click Search ().
→ The error reports are shown according to the filter settings.

10. Data export logs

In the menu Sales Channels » Channel Control Centre » [Open your refurbed sales channel] » Data export logs, you can find the data export logs. The overview shows whether data was successfully transferred from PlentyONE to refurbed or whether errors occurred during the data export. For refurbed, logs for product and offer listings as well as price and stock updates are displayed. You can use Filters () to search the log specifically for a certain time period, a specific transmission type (e.g. listing, price or stock), entries with errors or a specific SKU.

Unlike the data log in the Data » Log menu, this overview not only shows whether the processes in PlentyONE were executed successfully. It also directly displays the price and stock values transferred to refurbed, as well as additional information about the data transfer. This means you don’t need to open the log files and extract the information from the JSON file.
Important: The data export log only shows whether the data was transferred to refurbed. The log does not contain any information on whether refurbed accepted the transferred data or has already applied it to your offers or listings.

Table 17 contains an overview of the data export logs.

Table 17. Data export logs
Column	Explanation
Platform	The refurbed platform to which the data was transferred.
Account	The ID of your refurbed seller account.
Export type	The type of data export. Possible values: API
Transmission ID	The unique ID of the data transmission. A separate transmission ID is generated for each data transmission to refurbed.
Transmission type	The type of transferred data. Possible values: Listing Price Stock
SKU	The SKU of the variation for which data was transferred.
Value	The value transferred to refurbed for the stock or price. *Note:* For price transfers, you can additionally click to open the price details as a JSON file.
Error response	The error message, if an error occurred during data transmission.
Transmitted at	Date and time of the data transmission.

Retrieving the data export log:

Go to Sales Channels » Channel Control Centre » [Open your refurbed sales channel] » Data export logs.
Optional: Narrow down the search using Filters ().
Click Search ().
→ The log entries are displayed.

refurbed (Setup via Channel Control Centre)

1. Becoming a seller at refurbed

2. Frequency of data exchange

3. Setting up the data exchange

4. Setting up refurbed in PlentyONE

4.1. Sales channel overview

4.2. Adding the sales channel

4.3. Carrying out the channel settings

4.4. Adjusting the general settings

4.4.1. Renaming the sales channel

4.4.2. (De)activating the data exchange

4.5. Deleting the sales channel

4.6. Activating the order referrer

4.7. Assign serial numbers

4.8. Assigning SKUs

5. Order processing

5.1. Workflow of an order

5.2. Workflow of a return

5.3. Optional: Using Refurbed Shipping (DHL Express)

5.4. Setting up sales to Switzerland

5.5. Preparing a document template for commercial invoices

5.5.1. Step 1: Creating a template for commercial invoices

5.5.2. Step 2: Enabling the template

5.5.3. Optional: Step 3: Checking the preview

5.5.4. Step 4: Activating the template

6. Exporting offer data

6.1. Creating an offer catalogue

Other catalogue settings

6.1.1. Mapping data fields in the catalogue

6.1.2. Activating the catalogue export

7. Managing listings

7.1. Offer listings

7.2. Creating listings

7.2.1. Creating offer listings

7.2.2. Activating offer listings

8. Automating order processing

8.1. Reporting order confirmation to refurbed

8.2. Reporting order rejection to refurbed

8.3. Reporting order cancellation to refurbed

8.4. Transferring serial numbers to refurbed

8.4.1. Step 1: Entering and enabling serial numbers for items

8.4.2. Step 2: Creating a flow for assigning serial numbers

8.4.3. Step 3: Assigning serial numbers in Flow Hub

8.4.4. Step 4: Transferring serial numbers to refurbed

8.5. Sending shipping confirmation to refurbed

8.6. Sending invoice to refurbed

8.7. Uploading commercial invoices to refurbed

8.8. Reporting refund to refurbed

8.9. Mark free serial numbers

9. Viewing the data log

10. Data export logs

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