Database backup

Use the backup function in the Setup » Settings » Hosting » Backup menu to reset data in the database to a previous state or restore deleted data.

Limitations

You can only use the backup function within the same version of PlentyONE. This means that it is not possible to import a backup of an older version of PlentyONE. In addition, this function is not a regular data backup, but a database backup. Thus, this function can not be used to restore content saved in the cloud storage, such as order documents or item images.

1. Backing up and restoring data

The Setup » Settings » Hosting » Backup menu offers an overview of the existing backups with the corresponding dates. They are automatically created on a daily basis.

1.1. Storing a backup locally

As an additional safeguard, you can save backup files locally. To do so, proceed as follows.

Storing a backup locally:

Go to Setup » Settings » Hosting » Backup.
Select the backup you want to download.
Click on Download backup ().
The backup is downloaded in compressed form.

Waiting for backup

The download of large files will take some time. Once the process is complete, the download button is activated.

1.2. Restoring a backup

You can reset your system to the status of any backup.

Possible data loss:

Note that restoring a backup can overwrite current data. Data that have changed since the last backup creation can be lost irreversibly.

Restoring a backup:

Go to Setup » Settings » Hosting » Backup.
Click on Restore backup ().
→ The window Restore backup opens.
Carry out the settings. Pay attention to the information given in Table 1 and Table 2.
Click on Restore backup to restore the backup.
→ The backup is restored.

The dropdown menu offers two different restore options.

Table 1. Restore options
Restore option	Explanation
Partially import data base	Here you can select the areas that you want to retore.
Completely import data base	This option considers and restores all available data.

Select the area of the system that you want to reset or in which you want to restore data.

Table 2. Backup types
Backup type	Explanation
Account	Restores company data records including addresses, their relation to the company, address options, contacts, their relation to the company, contact options, contact type, bank details, contact properties, allowed payment methods, events and the order overview. Messages (previously notes) are not considered.
Category	Restores categories and the structure of the category tree in the Item » Categories menu. In this process, the categories are not linked to the individual variations. Use the backup type ItemVariationCategoryValues in order to solely restore the category links. Alternatively, use the backup type ItemVariation in order to restore the category links together with further variation data.
Listing	Restores information about listings and market listings (title, subtitle, description), all information in the Marketplace tab of a listing, eBay properties, options templates, listing schedulers, listing directories, active listings and the list of future listings.
Order	Restores all orders and the corresponding order information (plus reorders).
Process	Restores processes in the Setup » Processes menu including work steps, procedures, sub-procedures and control elements. You may need to set system- specific settings such as those for printer or status once again.
Ticket	Restores ticket data, files, owners, questions, roles, types, references, statuses and templates.
User	Restores users registered in the system and the settings they have carried out (rights, roles etc.).
Warehouse	Restores warehouses and the warehouse structure, such as dimensions and storage locations. Does not include the stock. However, you can save your stock on a daily basis by creating a backup.
FacetDefinition	Restores facets, values and settings in the Setup » plentyShop » Global Settings » Search » Faceted Search menu.
Item	Restores item data records including descriptions, shipping profile links, cross-selling settings, FBA settings and item sets.
ItemAttribute	Restores attributes and attribute values in the Setup » Item » Attributes menu. In this process, the categories are not linked to the individual variations. Use the backup type ItemVariation in order to restore the links together with further variation data.
ItemBarCodeDefinition	Restores the barcodes in the Setup » Item » Barcode menu. In this process, the barcodes are not linked to the individual variations. Use the backup type ItemVariation in order to restore the links together with further variation data.
ItemCharacterDefinition	Restores the characteristics and characteristic groups in the Setup » Item » Characteristics menu. In this process, the characteristics are not linked to the individual items. Use the backup type ItemCharacterValues in order to restore the values of the characteristic links.
ItemCharacterValues	Restores the values of the characteristic links that are directly saved on the item in the Characteristics tab. Assumes that the characteristics and characteristic groups already exist or have been restored with the backup type itemCharacterDefinition.
ItemPriceCalculation	Restores the price calculations in the Setup » Item » Calculation menu. In this process, the price calculations are not linked to the individual variations. Use the backup type ItemVariation in order to restore the links together with further variation data.
ItemManufacturer	Restores the manufacturer data in the Setup » Item » Manufacturers menu. In this process, the manufacturers are not linked to the individual variations. Use the backup type ItemVariation in order to restore the links together with further variation data.
ItemSalesPriceDefinition	Restores the sales prices in the Setup » Item » Sales prices menu. In this process, the sales prices are not linked to the individual variations, nor are the monetary prices entered. Use the backup type itemVariationSalesPriceValues in order to solely restore the links and prices. Alternatively, use the backup type ItemVariation in order to restore the links and prices together with further variation data.
ItemUnit	Restores the units in the Setup » Item » Units menu. In this process, the units are not linked to the individual variations. Use the backup type ItemVariation in order to restore the links together with further variation data.
ItemVariation	Restores variation data records. This also includes the links between variations and other data, such as barcodes, categories, standard categories, images, ASINs, prices, suppliers, warehouses etc. *Note*: The links can only be restored if the data that should be linked (i.e. the actual barcodes, categories, images, etc.) still exist or have already been restored with a corresponding backup type. Item bundles are restored, too. Tags are not restored.
ItemVariationCategoryValues	Restores the category links that are directly saved on the variation in the Categories tab. Alternatively, use the backup type ItemVariation in order to restore the category links together with further variation data. Assumes that the categories and the structure of the category tree already exist or have been restored with the backup type Category.
ItemVariationSalesPriceValues	Restores the sales price links and monetary prices that are directly saved on the variation in the Settings tab. Alternatively, use the backup type ItemVariation in order to restore the links and prices together with further variation data. Assumes that the sales prices already exist or have been restored with the backup type ItemSalesPriceDefinition.

1.3. Showing backup logs

By clicking the button in the toolbar, backup logs and possible error messages are shown.

Showing backup logs:

Go to Setup » Settings » Hosting » Backup.
Click on Show backup logs.
→ The window with the backup logs opens.

For further information, refer to the Data log manual page.