Galaxus

Swiss online market leader Galaxus specializes in IT, consumer electronics and telecommunications. As the largest online department store in Switzerland, Galaxus has a steadily growing product range.

1. Registering with Galaxus

Register online for the Digitec Galaxus Merchant Program or contact Galaxus using the email address anmelden@digitecgalaxus.ch.

2. Orders if you are based in Germany

Your company is based in Germany and you deliver to Galaxus end customers in Switzerland. Here, two scenarios are possible:

You send the order directly to the address of the end customer in Switzerland.
You use the Galaxus EU Hub.

What is the EU Hub?

The EU Hub is a cross border customs clearance solution offered by Galaxus. It provides easy access to the Swiss market. The Digitec Galaxus AG acts as a service provider to handle logistics to Switzerland including declaration, customs clearance and VAT payment.

Additional information and requirements for using the EU Hub are provided by Galaxus.

How do orders via the EU hub work?

When you use the EU hub, orders work like so:

A customer in Switzerland orders and pays for a product on Galaxus.
You confirm receipt of the order to Galaxus.
You ship the package to the EU Hub.
You inform Galaxus that the package is on its way.
In the EU hub, the package is processed according to Swiss customs laws:
- Package is labelled with shipping labels for Swiss Post.
- The export steps that are legally required are carried out.
The package is transported to the Swiss central warehouse.
The central warehouse handles the steps necessary for import.
The package is handed over to Swiss Post.
Customer receives the package.

Additional information and requirements for using the EU Hub are provided by Galaxus.

How do returns via the EU hub work?

When you use the EU hub, returns work like so:

Customer announces that they want a return in the Galaxus shop.
Galaxus informs you about the return.
Customer sends the return to Digitec Galaxus AG in Switzerland.
In the Swiss central warehouse, the package is processed according to Swiss customs laws:
- Package is labelled with shipping labels for DHL.
- The export steps that are legally required are carried out.
The package is transported to the EU hub.
The EU hub handles the steps necessary for import.
The package is handed over to DHL.
You receive the return.
You inform Galaxus that you accepted the return.

Additional information and requirements for using the EU Hub are provided by Galaxus.

2.1. Automatically creating delivery orders for EU Hub orders

For correct billing, Galaxus orders that are shipped to the EU Hub and from there onward to Switzerland must have a delivery address outside the EU. To ensure correct shipping, orders that are processed via the EU Hub still need a German delivery address — the address of the EU Hub. In PlentyONE, you therefore have the option of automatically creating delivery orders with the address of the EU Hub for Galaxus orders that are shipped via the EU Hub, in addition to the main order.

Automatically creating delivery orders with the address of the EU Hub:

Go to Setup » Markets » Galaxus » Order import.
Activate the option EU-Hub order handling.
→ To ensure correct shipping, a delivery order with the delivery address of the EU Hub is automatically created for the main order to be delivered to Switzerland via the EU Hub.
Save () the settings.

An order generated on Galaxus.ch and to be shipped to Switzerland via the EU Hub will then proceed as follows:

Customers from Switzerland place an order via Galaxus.ch.
The order is imported into PlentyONE with the Swiss address, i.e., an address outside the EU.
In PlentyONE, a delivery order is created for the main order with the delivery address of the EU Hub, i.e., an address within the EU.
You send the order to the EU Hub, and from there the order is delivered to Switzerland.
This means that if you ship your Galaxus.ch orders to Switzerland via the EU Hub, you must activate the option EU-Hub order handling so that delivery orders with an address within the EU (EU Hub warehouse) are created automatically.

3. Installing the plugins

To export item data to Galaxus using the Elastic Export, you need the following plugins:

You can download the plugins in the plentyMarketplace.

Important: Install the plugin in the plugin set of the main client.

Elastic Export: Adding and installing the plugin

Adding plugin to the system:

Go to Plugins » plentyMarketplace.
→ The marketplace opens in a new tab.
Navigate to the plugin Elastic Export.
Tip: Either use the search function or open the category Plugins » Sales » Marketplaces.
Open the detail view of the plugin.
In the column to the right, click Go to checkout.
→ The Checkout window opens.
Read and accept the General Terms and Conditions.
Click Order now.
→ Wait a few minutes before installing the plugin.

Installing plugins:

Go to Plugins » Plugin set overview.
Click on the plugin set of your main client.
Important: In other words: The plugin set must be linked to the main client.
→ The plugin set opens.
Click Add plugin.
Select Elastic Export from the plugin list.
Click Install.
→ The plugin is installed.
→ The plugin set is shown.
Switch the plugin to active ().
Save () the plugin set.
Tip: Problems saving the plugin set? Click Open details to show additional information.

Important: Install the plugin in the plugin set of the main client.

Galaxus: Adding and installing the plugin

Adding plugin to the system:

Go to Plugins » plentyMarketplace.
→ The marketplace opens in a new tab.
Navigate to the plugin Galaxus.
Tip: Either use the search function or open the category Plugins » Sales » Marketplaces.
Open the detail view of the plugin.
In the column to the right, click Go to checkout.
→ The Checkout window opens.
Read and accept the General Terms and Conditions.
Click Order now.
→ Wait a few minutes before installing the plugin.

Installing plugins:

Go to Plugins » Plugin set overview.
Click on the plugin set of your main client.
Important: In other words: The plugin set must be linked to the main client.
→ The plugin set opens.
Click Add plugin.
Select Galaxus from the plugin list.
Click Install.
→ The plugin is installed.
→ The plugin set is shown.
Switch the plugin to active ().
Save () the plugin set.
Tip: Problems saving the plugin set? Click Open details to show additional information.

4. Activating the order referrer

Go to Setup » Orders » Order referrer to activate the order referrer. This ensures that orders are assigned to the correct sales channel.

What is an order referrer?

An order referrer tags an order with the sales channel on which the order was generated. Sales channels can be e.g. your online shop or markets on which you sell your items. Each sales channel has an individual order referrer. Some order referrers are available by default in your PlentyONE system. Further order referrers are added e.g. if you install a new plugin. For further information about the order referrer, see the page Order referrer of the PlentyONE manual.

Activating the order referrer for Galaxus:

Go to Setup » Orders » Order referrer.
Click Search ().
In the list, navigate to the option Galaxus.
Tip: The order referrer is not in the list? Then you probably have not installed the plugin yet.
On the right of the referrer’s line, click Edit ().
→ The window Edit referrer opens.
Activate the option Visible in selection ().
Click SAVE ().
→ The referrer is active.

5. Setting up the order interface in PlentyONE

Carry out the following settings in PlentyONE in order to set up the order interface to Galaxus. Keep the FTP connection details ready that Galaxus emails you after your registration.

Galaxus is not shown in the menu Setup » Markets?

The menu Setup » Markets » Galaxus is only shown after you carry out the following steps:

The plugin is installed in the plugin set in which the default client is linked.
The plugin was provisioned.
The order referrer Galaxus is active in the menu Setup » Orders » Order referrer.

Setting up the order interface to Galaxus:

Go to Setup » Markets » Galaxus » Order import.
Carry out the settings. Note the explanations in Table 1.
Save () the settings.

Table 1. Galaxus settings
Setting	Explanation
Activate Order Interface	Activate to enable data exchange with Galaxus for orders.
Add 'customer reference number' after externalorder number	Activate if you need the customer reference number for customs documents (EU-HUB USER). *Note:* When this option is active, you can only search order numbers by entering the complete string GalaxusOrderNumber\|GalaxusCustomerReferenceNumber.
Do not send delivery date	Activate if no estimated delivery date should be sent to customers. The estimated delivery date is automatically sent to customers with the order confirmation when the event procedure Send order confirmation to Galaxus is triggered.
EU-Hub order handling	If this option is activated, a delivery order with the delivery address of the EU Hub is automatically created for a main order that should be delivered to Switzerland via the EU Hub. Background: For correct billing, Galaxus orders that are shipped to the EU Hub and from there onward to Switzerland must have a delivery address outside the EU. To ensure correct shipping, orders that are processed via the EU Hub still need a German delivery address — the address of the EU Hub. This means that if you ship your Galaxus.ch orders to Switzerland via the EU Hub, you must activate the option EU-Hub order handling so that delivery orders with an address within the EU (EU Hub warehouse) are created automatically.
FTP configuration
Host	Enter the host name based on the pattern ftp.dg.ch.
User	Enter the user name that you received from Galaxus.
Password	Enter the password that you received from Galaxus.
Port	Enter the port number.
partner2dg	Select the partner2dg folder for the selected host. → On this FTP-path the plugin responds back to Galaxus.
dg2partner	Select the dg2partner folder for the selected host. → From this FTP path, the plugin will read new orders and requests from Galaxus. *Important:* The specified folder paths begin with (/… /…), only if the hostname submitted on Step 4 does not end with ( / ).
Order status configuration
Order status for cancellation requests	Which order status do you want to assign to new cancellation requests during import?
Order status for return requests	Which order status do you want to assign to new return requests during import?
Automatically reject cancellation requests for orders from this status	From which order status do you want to reject cancellation requests automatically? *Important:* If you do not select a status, the status [5] Cleared for shipping is used.

6. Setting up the item export

Items are exported to Galaxus using three Elastic export formats. These formats are automatically installed when the plugin is deployed.

GalaxusProductDataExport (product data)
GalaxusProductPropertiesExport (properties)
GalaxusProductStockPricingExport (stock & prices)

The settings for these formats are carried out in the Setup » Markets » Galaxus » Item Export menu in the submenus Product Data, Product Properties, and Product Stock Pricing.

Table 2. Settings for the item export
Setting	Explanation
Menu Product Data (format GalaxusProductDataExport)
Description	Select which text should be shown as product description on Galaxus. Possible options: Product Description Technical data Preview text Free text field 1 - Free text field 20
Export Customs tariff number as	Select how the customs tariff number should be transferred to Galaxus. Possible options: TARES TARIC
Composition	Select a description of a product’s composition or ingredients. This compliance-relevant description is required by law for specific product groups. Examples: - List of ingredients (all ingredients contained in a grocery must be listed) - Allergy declaration (ingredients and the products produced from them, that may cause allergies or other adverse reactions must specifically be identified) - Ingredients (e.g. perfume) *Note:* We recommend to create a property for the composition. To create a property, go to Setup » Settings » Properties » Configuration.
Application	Select a description for the application of the product. This compliance-relevant description is required by law for specific product groups. Applicable product groups: - Medical devices - Medicine *Note:* We recommend to create a property for the application. To create a property, go to Setup » Settings » Properties » Configuration.
WEEE number	Select a WEEE number. This manufacturer number is assigned to the first distributors of electrical and electronic equipment following successful registration with EAR foundation. It consists of a country code and an eight-characters-long sequence of digits. Example: “DE12345678" *Note:* We recommend to create a property for the WEEE number. To create a property, go to Setup » Settings » Properties » Configuration.
Menu Product Properties » Item Characteristics (Format GalaxusProductPropertiesExport)
Properties to export	Select which characteristics should be exported to Galaxus. Click Add property (add) to add a characteristic. Those characteristics are then displayed in the Whitelist section and exported to Galaxus if you select the option Only selected. Possible options: All Only selected properties
Product Properties » Variation Properties (Format GalaxusProductPropertiesExport)
Variation properties to export	Select which properties should be exported to Galaxus. Click Add property (add) to add a property. Those properties are then displayed in the Whitelist section and exported to Galaxus if you select the option Only selected. Possible options: All Only selected properties None
Menu Product Stock Pricing (Format GalaxusStockPricingExport)
Item export currency
Currency	Select which currency should be exported to Galaxus. Possible options: CHF EUR
Calculate "Sales price excl. VAT" based on Elastic Export format setting "Target country"	Activate this option to consider the Elastic Export setting for Target country.
Positive stock quantities are always exported, independent of the average delivery period	Activate if positive stock is always to be exported. *Note:* For further information, check the default export matrix for active variations in Table 3.
Sales price that is exported as purchase price excl. VAT	Select a sales price. This option is influenced by Calculate "Sales price excl. VAT" based on Elastic Export format setting "Target country".
Sales price that is exported as purchase price excl. fees and VAT	Select a sales price. This option is influenced by Calculate "Sales price excl. VAT" based on Elastic Export format setting "Target country".
Export stock from:	Select the warehouses from which stock should be transferred to Galaxus. Possible options: All warehouses A warehouse of my choice: Select a warehouse from the drop-down list
List of mapped warehouses
Map warehouses	Here you can assign your PlentyONE warehouses to the respective Galaxus GLN. During export, the WarehouseCountry column is transferred as PlentyONE warehouse. it contains the ISO code of the country in which the exporting warehouse is located. The column WarehouseId is transferred for the Galaxus GLN. It contains the Galaxus GLN or the postcode of the warehouse from which stock is exported. *Tip:* A GLN (Global Location Number) is a unique number for physical locations that serves as identification. Mapping a PlentyONE warehouse to a Galaxus GLN: Go to Setup » Markets » Galaxus » Item export » Product Stock Pricing. In the List of mapped warehouses section, click Create mapping (add). → The window Mapping a PlentyONE warehouse to a Galaxus GLN opens. Select a PlentyONE warehouse from the drop-down list Warehouse. In the Galaxus GLN field, enter the GLN for the warehouse that was provided by Galaxus. Save the settings. → The mapping is saved and added to the overview.

6.1. Default export matrix for active variations

The basic logic of Galaxus is like this:

If positive stock is transmitted, Galaxus uses the default delivery time that is saved for the account in the Galaxus back end. If an item does not have positive stock, the reorder time is used instead.

Notes:

Galaxus assumes an average delivery time of 2 days for items that are in stock. If an item has stock and an availability that results in a delivery time of 2 or more days, the item is exported with a stock of 0. The delivery time is exported as the reorder time. For items with 0 or negative stock and an average delivery time of two days or less, the system assumes a configuration error and the item is not exported.
Item data is processed irrespective of the stock export conditions for export.
Item bundles are not exported if one of the items in it is not in stock. Also, the exported stock amount is based on the bundle component with the highest stock.

The following table shows a default export matrix for active variations.

Table 3. Default export matrix for active variations
Net stock	Average delivery period	Result
Positive stock	Delivery time {le} 2	Stock is exported.
Positive stock	Delivery time > 2	Only delivery time is exported.
Positive stock	No Delivery time	Stock is exported.
Stock 0/negative	Delivery time {le} 2	No export.
Stock 0/negative	Delivery time > 2	Only delivery time is exported.
Stock 0/negative	No delivery time	No export.

7. Mapping shipping profiles

In the Setup » Markets » Galaxus » Shipping profile mapping menu, you can map shipping profiles saved in PlentyONE to Galaxus carriers.

Tip: If the shipping profiles are mapped, the carrier (and no longer the tracking URL) will be sent to Galaxus whenever a shipping confirmation is sent.

Mapping shipping profiles:

Go to Setup » Markets » Galaxus » Shipping profile mapping.
Click add Create mapping.
→ The Map shipping profiles window opens.
Select a PlentyONE shipping profile.
Select a Galaxus carrier.
Save the settings.

8. Setting up a sales price

To sell variations on Galaxus, you need a sales price in which the order referrer Galaxus is activated. The price that you save for this sales price is the price that will be shown on Galaxus.

What is a sales price?

Sales prices define the conditions under which a variation is sold at a specific price and on a specific sales channel. For example, you can sell your items at a lower price in your webshop than on Amazon. Or you can sell products cheaper to B2B customers than to B2C customers.

Two default sales prices are already configured in your PlentyONE system. However, you can also create new sales prices and edit them individually. In addition to default sales prices, you can also create RRPs, special offers, and set prices.

Defining a sales price for Galaxus:

Go to Setup » Item » Sales prices » [Open sales price].
Tip: No sales prices? Then create a sales price first.
Activate the referrer Galaxus.
Select the currency CHF or EUR.
Save () the settings.

Note: You can also activate the referrer Galaxus in an existing sales price if you do not want to create a new sales price for Galaxus.

9. Preparing categories for the export

On Galaxus, your variations are offered using your default client (store). As such, the category of the variation must be linked to the default client (store).

Linking the default client to the category:

Go to Item » Category.
Click on the category in the directory tree on the left.
→ The category opens and the tab Settings is shown.
Navigate to the setting Client (store).
Activate the option Standard ().
Save () the settings.

10. Preparing variations for the export

Table 4. Preparing variations for the export
Setting	Explanation
Select the default category	The default category of the variation is exported to Galaxus in all cases. As such, define a default variation for the variation. This default category must be linked to the default client (store). Selecting the default category: Go to Item » Items » [Open variation] » Section: Categories. Click and then Link default category. → The Link default category window opens. Use the drop-down list to select a default category for each client. *Important:* This category must be linked to the default client (store). Save the settings. → The data will be displayed as a table. Save () the settings.
Activate the variation	The variation must be active. Activating a variation: Go to Item » Items » [Open variation] » Section: Availability and visibility. Activate the checkbox Active. Save () the settings.
Add sales channel	The sales channel Galaxus must be added to the variation: Go to Item » Items » [Open variation] » Section: Sales channels. Click Add sales channels (add). → The window Add sales channels opens. Add the sales channel Galaxus. Click Apply. Save () the settings.
Link sales price	The sales price must be linked to the variation. Linking the sales price: Go to Item » Items » [Open variation] » Section: Sales prices. Click more_vert and then Add sales prices (add). → The window Add sales prices opens. Add the sales price for Galaxus. Click Apply. Save () the settings.
Link properties	Permitted properties must be linked to the variations. Linking properties: Go to Setup » Settings » Properties » Configuration. Open the desired property. In the Visibilities section, add the referrer Galaxus. Save () the settings.
Save availability	The Availabilities 1-10 must be saved for the variation. Saving availabilities: Go to Setup » Item » Availability. Enter the desired Average delivery periods. Ensure that variations activated for Galaxus are linked to the relevant Availability 1-10 in the Availability and visibility section. *Important:* The setting Positive stock quantities are always exported, independent of the average delivery period does not work if no Availability 1-10 is set.

11. Exporting items to Galaxus

The Galaxus plugin exports the item data using the Elastic Export plugin. For more information on the Elastic Export Plugin, visit the Elastic Export page.

11.1. Setting up Elastic Export formats

The following Elastic Export formats are used for the item export. When you deploy the plugin, these formats are installed automatically.

GalaxusProductDataExport
GalaxusProductPropertiesExport
GalaxusProductStockPricingExport

Setting up Elastic Export formats:

Go to Data » Elastic Export » New export [+].
→ Each format works for a specific part of the item export.
Select a Galaxus format:
- GalaxusProductDataExport
- GalaxusProductPropertiesExport
- GalaxusProductStockPricingExport
Set up the export formats.
Save the settings.

Input fields export format GalaxusProductDataExport

Table 5. The GalaxusProductData export format
Galaxus output	PlentyONE input field
ProductKey, Mandatory, string(100)	Item » Edit item » [Open item] » [Open variation] »Variation-ID
GTIN, mandatory, integer (8-14)	Item » Edit item » [Open item] » [Open variation] » Barcode Corresponds to barcode type Selection in the elastic export filter of this format
ManufacturerKey, string(200)	Item » Edit item » [Open item] » [Open variation]» Model
BrandName, mandatory, string(100)	Item » Edit Item » [Open item] » Tab: Global » Manufacturer
ProductTypeIdDigitecGalaxus, Integer(200)	-
Category, mandatory, string(200)	Item » Edit Item » [Open item] » [Open variation] » Tab: Categories » Standard category
CategoryGroup_1, string(200)	-
CategoryGroup_2, string(200)	-
CategoryGroup_3, string(200)	-
CategoryGroup_4, string(200)	-
TARESCode, string(20)	Item » Edit Item » [Open item] » Tab: Basic Settings » Customs tariff number
TARICCode, string(20)	Item » Edit Item » [Open item] » Tab: Basic Settings » Customs tariff number This information is recommended when using the EU Hub.
CountryOfOrigin, string(20)	Item » Edit Item » [Open item] » Tab: Basic Settings » Manufacturing country This information is recommended when using the EU Hub.
SuggestedRetailPriceIncludingVat, Mandatory, float(14,4)	Item » Edit item » [Open item] » Open variation » Tab: Settings » Sales prices PPP Galaxus Salesprice *Note:* For the SuggestedRetailPriceIncludingVat the same currency is used as for the GalaxusProductStockPricingExport format. You can specify the currency (EUR / CHF) in the menu Setup » Item » Sales Price » [Open Galaxus sales price] » Section: Currency.
VatRatePercentage, mandatory, float(2.4)	Item » Edit item » [Open item] » [Open variation] » Tab: Settings
ImageURL (1 to 10), mandatory, text(300)	Item » Edit item » [Open item] » Tab: Images
VideoURL (1 to 3), string(300)	-
ProductLink (1 to 3), string(300)	-
WeightG, EU-Hub mandatory, integer(10)	Item » Edit item » [Open item] » [Open variation] » Tab: Settings » Measurements: Gross weight
WidthM, float(14,4)	Item » Edit item » [Open item] » [Open variation] » Tab: Settings » Measurements: Length/Width/Height
HeightM, float(14,4)	Item » Edit item » [Open item] » [Open variation] » Tab: Settings » Measurements: Length/Width/Height
LengthM, float(14,4)	Item » Edit item » [Open item] » [Open variation] » Tab: Settings » Measurements: Length/Width/Height
ReleaseDate, Format (YYYY-MM-DD)	-
GlobalSalesRank_integer(10)_	-
MinimumAge, integer(10)	Item » Edit Item » [Open item] » Tab: Global » Ager rating
ProductTitle_DE, Mandatory (at least one of four languages), (Text100)	Item » Edit Item » [Open item] » Tab: Texts » Name 1 (de) or Name 2,3 Can be selected in the Elastic Export configuration for this format.
ProductTitle_EN, (Text100)	Item » Edit Item » [Open item] » Tab: Texts » Name 1 (en) or Name 2,3 Can be selected in the Elastic Export configuration for this format.
ProductTitle_FR, (Text100)	Item » Edit Item » [Open item] » Tab: Texts » Name 1 (fr) or Name 2,3 Can be selected in the Elastic Export configuration for this format.
ProductTitle_IT, (Text100)	Item » Edit Item » [Open item] » Tab: Texts » Name 1 (it) or Name 2,3 Can be selected in the Elastic Export configuration for this format.
ProductTitleTagLine_DE, Text	-
ProductTitleTagLine_EN, Text	-
ProductTitleTagLine_FR, Text	-
ProductTitleTagLine_IT, Text	-
ProductDescription_DE, mandatory (at least one of four languages), Text	Standard: Item » Edit item » [Open item] » Tab: Texts » Item text (de) or input field selection under: Setup » Markets » Galaxus » Item export » Product Data » input field mappings
ProductDescription_EN, Text	Standard: Item » Edit item » [Open item] » Tab: Texts » Item text (en) or input field selection under: Setup » Markets » Galaxus » Item export » Product Data » input field mappings
ProductDescription_FR, Text	Standard: Item » Edit item » [Open item] » Tab: Texts » Item text (fr) or input field selection under: Setup » Markets » Galaxus » Item export » Product Data » input field mappings
ProductDescription_IT, Text	Standard: Item » Edit item » [Open item] » Tab: Texts » Item text (it) or input field selection under: Setup » Markets » Galaxus » Item export » Product Data » input field mappings
MinimumOrderQuantity, mandatory, integer(10)	Item » Edit item » [Open item] » [Open variation] » Tab: Settings » Availability: Min. order quantity
RetailUnitQuantityInPackingUnit, integer(10)	-
RetailUnitQuantityOnPallet, integer(10)	-
RetailUnitQuantity, mandatory, integer(10)	Item » Edit item » Open item » Open variation » Tab: Settings » Shipping: Packing units
ProductSuperType	Item » Item ID
WEEE number	This manufacturer number is assigned to the first distributors of electrical and electronic equipment following successful registration with EAR foundation. It consists of a country code and an eight-characters-long sequence of digits. Example: “DE12345678"
Composition	Describes a product’s composition or ingredients. This compliance-relevant description is required by law for specific product groups. Examples: - List of ingredients (all ingredients contained in a grocery must be listed) - Allergy declaration (ingredients and the products produced from them, that may cause allergies or other adverse reactions must specifically be identified) - Ingredients (e.g. perfume)
Application	Describes a product’s application. These are compliance-relevant descriptions that are by law required for specific product groups. Applicable product groups: - Medical devices - Medicine

Input fields export format GalaxusProductStockPricingExport

Table 6. The GalaxusProductStockPricingExport export format
Galaxus output	PlentyONE input field
ProductKey, Mandatory, string(100)	Item » Edit item » [Open item] » [Open variation] »Variation-ID
QuantityOnStock, mandatory, integer(10)	Item » Edit item » [Open item] » Tab: Stock » Tab: Stock » Net
IsOnStock, mandatory, boolean(0/1)	Item » Edit item » [Open item] » Tab: Stock » Tab: Stock » Net
DeliveryDate, integer(10)	Item » Variant » Tab: Settings » Section: Availability » Checkmark selection from 1 to 10 This selection is equivalent to the settings in the menu Setup » Item » Availability » Average delivery time.
PurchasePriceExcludingVat, mandatory, float(14,4)	Settings » Markets » Galaxus » Item Export » Product Stock Pricing » Choose Sales Price to export as Purchase Price Excluding Vat
SalesPriceExcludingVat, mandatory, float(14,4)	Item » Edit Item » [Open item] » [Open variation] » Tab: Settings » Sales prices: Net price *Note:* The exported sales price uses the VAT.rate of the selected export currency only if the Target country is specified in the Elastic Export format.
Currency, mandatory, string(3)	Setup » Item » Sales prices » [Open Galaxus sales price] » Currency EUR / CHF
PurchasePriceExcludingFee, decimal number(14,4)	Settings » Markets » Galaxus » Item Export » Product Stock Pricing » Choose Sales Price to export as Purchase Price Excluding Vat
WarehouseCountry, string(2)	Setup » Stock » Warehouse » [Open warehouse] » Settings » Location
WarehouseId, mandatory, integer(1)	The identification number of the warehouse at Galaxus. Galaxus uses a GLN (Global Location Number) or the postcode of the warehouse.
ExpectedRestockQuantity, mandatory, integer(10)	Stock » Reorder management » Reorder » [Open reorder] » Ordered items *Note:* If you don’t use reorders, the value 0 is transferred.

Input fields export format GalaxusProductPropertiesExport

Table 7. The GalaxusProductPropertiesExport export format
Galaxus output	PlentyONE input field
ProductKey, Mandatory, string(100)	Item » Edit item » Variation ID
SpecificationKey, mandatory, string(80)	-
SpecificationGroup_DE, string(80)	Characteristic group name / Attribute (DE) *Note:* The plugin selects the first group from the list of property groups in the order in which they were added to the property. The following workaround should set GroupWeWantExported as the first in the list for the export: For example, the property Property1 is to exist in the 3 groups GroupA, GroupWeWantExported and GroupB *Step 1:* Unlink all groups from the property. *Step 2:* Link GroupWeWantExported with Property1 and save the setting. *Step 3:* Link all other groups with Property1 and save the setting.
SpecificationGroup_EN, string(80)	Characteristic group name / Attribute (EN)
SpecificationGroup_FR, string(80)	Characteristic group name / Attribute (FR)
SpecificationGroup_IT, string(80)	Characteristic group name / Attribute (IT)
SpecificationKey_DE, mandatory, string(80)	Characteristic designation / Attribute (DE)
SpecificationKey_EN, mandatory, string(80)	Characteristic designation / Attribute (EN)
SpecificationKey_FR, mandatory, string(80)	Characteristic designation / Attribute (FR)
SpecificationKey_IT, mandatory, string(80)	Characteristic designation / Attribute (IT)
SpecificationValue_DE, mandatory, string(80)	Characteristic value / Attribute (DE)
SpecificationValue_EN, mandatory, string(80)	Characteristic value / Attribute (EN)
SpecificationValue_FR, mandatory, string(80)	Characteristic value / Attribute (FR)
SpecificationValue_IT, mandatory, string(80)	Characteristic value / Attribute (IT)

Fields for item data export

For the correct export of item data in the Data » Elastic export menu, the following two fields must be included in the CSV file:

GPSRNameAddress
GPSREmailUrl

11.2. Configuring formats in the elastic export

Configuring the Elastic Export:

Go to Data » Elastic Export.
Click New export.
Configure the export as described in Table 8.
Save the settings.

Table 8. Plugin relevant Elastic Export setup options
Setting	Explanation
Name	Enter a name The export format is listed under this name in the overview of the Exports tab.
Type	Select the type item from the drop-down list.
Format	Select one of the three relevant data export formats. GalaxusProductDataExport GalaxusProductPropertiesExpor GalaxusProductStockPricingExport
Limit	Enter a whole number. This number determines how many items are exported at maximum. Enter an integer between 0 and 9999.
Generate cache file	Place a check mark if you want to export more than 9999 data records to the interface. We recommend that you do not activate this setting for more than 20 export formats. This is to ensure a high performance of the Elastic Export. Depending on the user configuration and amount of data, it can take more than 24 hours to update the cache file.
Provisioning	Privisioning via URL or FTP. If you select the method FTP, the FTP credentials and the export interval Daily/Hourly must be specified
URL	If you select the option URL, click Generate token to create an access token.
File name	Name your export files as follows: GalaxusProductDataExport = ProductData_Merchantname.csv GalaxusProductStockPricingExport = ProductStockPricing_Merchantname.csv GalaxusProductPropertiesExport = ProductProperties_Merchantname.csv
Item filter	Allow you to set up the export more granularly and thus ensure that only a specific subset of items is exported to Galaxus. Note that the plugin cannot use the following Elastic Export filters: Item creation date Default, Bundle, Bundle component Item type Positive stock for given warehouse Positive physical stock in the selected warehouse Prices Tags AND mode Tags OR mode Item update date
Add item filters	Plugin relevant item filters are Active and Markets » Galaxus Select an item filter from the drop-down list and click Add. There are no filters selected by default.
Client	Default client
Order referrer	Select the order referrer that should be assigned during the order import from the drop-down list. In this case, this is: Galaxus
Barcode	Select the ASIN, ISBN or an EAN from the drop-down list. Selection must be linked to the referrer Galaxus. Otherwise, the barcode selection is not exported
Sales price	The exported sales price is always the Sales price net. The select Sales price gross is ignored during export.

12. Preparing order documents

You need the following order documents for Galaxus:

Invoice
Delivery note

Adjust these order documents to the requirements of Galaxus. Check the following chapters to find out how. This information is structured like this:

Prepare invoices
Prepare delivery notes

Are you new to order documents? Then refer to the Order documents page of the manual before continuing.

12.1. Preparing invoices

In this chapter you will learn which information is required for your invoices.

Important: This information is accurate as of 1st January 2025. Check if these requirements are still up to date in the Galaxus documentation.

Export invoices must contain the following information:

Name and address of the invoice issuer in the EU
Invoice address of customer in Switzerland
Galaxus order number, in other words the purchase order number of Digitec Galaxus AG
Net invoice amount, thus without VAT (in EUR or CHF)
Legal note that invoice belongs to a tax-free delivery: Tax-free export delivery in accordance with § 4 No. 1a) in conjunction with§ 6 UstG
Note regarding payment digitec.ch/galaxus.ch:
Thank you for your order. The invoice amount has already been paid on www.galaxus.ch.
Orders placed on www.galaxus.ch are subject to the general terms and conditions of Digitec Galaxus AG. In case of a return, please use the guided return process in your customer account on www.galaxus.ch.

The following information is not allowed on invoices:

A return address in the EU
The delivery address of the EU Hub in Efringen-Kirchen

Below is a sample export invoice:

Figure 1. Sample: Export invoice

To show this information on the invoices, proceed as described below.

Saving VAT rates for Switzerland:

Go to Setup » Client » [Select client] » Locations » Location: Germany » Accounting » Tab: VAT.
Click New configuration.
Select the country Switzerland.
Enter the VAT rates for Switzerland.
Important: The VAT configuration cannot be changed in retrospect.
Additional information
Save the settings.

Uploading PDF template for invoices:

Create a PDF template for invoices based on the requirements of Galaxus.
Tip: Check the additional settings in Table 9. Can you place any of the notes directly on your PDF template for Galaxus invoices?
Go to Setup » Client » Select client » Locations » Location: Germany » Documents » Invoice.
Click on the tab PDF template.
Click Add template.
→ The editing window Upload new PDF template opens.
From the drop-down list Payment method, select the option Galaxus Direct Checkout.
Tip: Can’t find the payment method in the drop-down list?
1. Go to Setup » Orders » Settings.
2. For the setting Show inactive plugin payment methods, select the option Yes.
3. Save () the setting.
In the drop-down list Language, select the option de.
In the line Template, click Choose template file.
Select the PDF template for Galaxus invoices.
Click Upload template ().
→ The template is uploaded.
Tip: In the same menu, also carry out the settings for the PlentyONE template for invoices. The next chapter shows you how.

Adjusting invoice template:

Go to Setup » Client » [Open standard client] » Locations » Location: Germany » Documents » Invoice » Tab: Template.
For the setting Currency of the document, select the option Order currency. Important: This setting is applied to all invoices of the location, not just to Galaxus.
Scroll down to the section Optional elements below stock unit table.
Carry out the settings described in <table-delivery-notes>.
Tip: Depending on your layout, you might be able to place all notes in just one input field Payment instruction.
Check the Galaxus documentation to see if any other adjustments to your template are required.
Important: The template is used for all invoices for this country, not just for Galaxus.
Save () the settings.
→ The necessary information is shown on invoices.

Table 9. Settings for invoices
Requirement	Settings in the template
Purchase order number of Digitec Galaxus AG	Scroll down to the section Optional elements below stock unit table. For the setting External order number, select the option Yes from the drop-down list.
Legal note regarding tax-free delivery	Use the input field Payment instruction. Scroll down to the section Optional elements below stock unit table. Find a field that does not contain any payment instructions. From the drop-down list Payment method of this field, select the option Galaxus Direct Checkout. Copy the following text into the field: `Tax-free export delivery in accordance with § 4 No.1a) i.V.m. §6 UStG` *Tip:* Alternatively, you can place this note directly on your PDF template for Galaxus invoices.
Payment note	Use the input field Payment instruction. Scroll down to the section Optional elements below stock unit table. Find a field that does not contain any payment instructions. From the drop-down list Payment method of this field, select the option Galaxus Direct Checkout. Copy the return instructions into the input field: `Thank you for your order. The invoice amount has already been paid on www.galaxus.ch.` `Orders placed on www.galaxus.ch are subject to the general terms and conditions of Digitec Galaxus AG. In case of a return, please use the guided return process in your customer account on www.galaxus.ch.` *Tip:* Alternatively, you can place this note directly on your PDF template for Galaxus invoices.

12.2. Preparing delivery notes

Delivery notes for Galaxus orders must contain specific information. These requirements are listed on Galaxus.

Below, we describe how you show the following information on delivery notes for Galaxus:

Galaxus order reference
Legal information

To make sure that this information is shown on delivery notes, adjust the template for delivery note as described below.

Adjusting template for delivery notes:

Go to Setup » Client » Standard » Locations » Location: Germany » Documents » Delivery note » Tab: Template.
Scroll down to the section Optional elements below stock unit table.
Carry out the settings described in <table-delivery-notes>.
Check the Galaxus documentation to see if any other adjustments to your template are required.
Important: The template is used for all delivery notes for this country, not just for Galaxus.
Save () the settings.
→ The necessary information is shown on delivery notes.

Table 10. Settings for Galaxus delivery notes
Setting	Option
Purchase order number of Digitec Galaxus AG	Scroll down to the section Optional elements below stock unit table. For the setting External order number, select the option Yes from the drop-down list.
Payment instruction	Find a field that does not contain any payment instructions. Click on the drop-down list Payment method of this field. Select the option Galaxus Direct Checkout. Copy the following Galaxus return instructions into the input field (correct as of 15th July 2022): `Payment has already been made directly to Digitec Galaxus AG.` `In the event of a return, we kindly ask you to use the returns process in your customer account on digitec.ch or www.galaxus.ch.` `Orders placed via digitec.ch and galaxus.ch are subject to the General Terms and Conditions of Digitec Galaxus AG. If you have any questions or uncertainties, the customer care team of digitec and Galaxus will be happy to help: merchant@galaxus.de or haendlerprogramm@digitecgalaxus.ch.`

13. Automating order processing

You can automatically inform Galaxus about changes to the order status. Two options are available for this purpose:

Option 1: PlentyONE Flow (recommended)
Option 2: Event procedures (old method)

13.1. Option 1: PlentyONE Flow (recommended)

Create event-based flows to automatically inform Galaxus about changes to the order status. The following actions are available for Galaxus in the PlentyONE Flow Studio:

Automatically inform Galaxus that the order was confirmed. (How?)
Automatically inform Galaxus that the items have been shipped. (How?)
Automatically inform Galaxus that a cancellation request has been accepted. (How?)
Automatically inform Galaxus that a cancellation request has been rejected. (How?)
Automatically inform Galaxus that an order has been cancelled by the seller. (How?)
Automatically inform Galaxus that a return request has been accepted. (How?)
Automatically inform Galaxus that a return request has been rejected. (How?)
Automatically inform Galaxus that a return to the seller has been accepted. (How?)
Automatically inform Galaxus that a return has been rejected by the seller. (How?)
Automatically send invoices to Galaxus. (How?)

What is PlentyONE Flow?

With PlentyONE Flow (short: "Flow"), you can automate workflows for your business processes. Flow provides you with two functions in the Automation menu:

In Flow Studio, you create and configure automated workflows. Depending on the trigger type, there are three types of flows: event-based, time-based or manual.
In the Flow Tracker, you can monitor running or completed workflows.

The central element in both functions is the Canvas – a graphical interface on which the workflows are visualised with Actions and Controls. In Flow Studio the canvas can be edited, in Flow Tracker it is only used for visualisation and is therefore read-only.

Is this your first time working with PlentyONE Flow? Then read up on the basic concept of Flow first.

13.1.1. Sending order confirmation to Galaxus

Create an event-based flow to automatically inform Galaxus about the order confirmation.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 11.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 11.
Save () the settings.

Note: The selected statuses, controls and filters in Table 11 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 11. Event-based flow to send an order confirmation to Galaxus

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order created

For Order types, select the type Sales order.

Control element

Branch

Object type: Order
Filter settings for the branch:

Note: If there is more than one filter, add the others as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Referrer

Is in (IN)

Galaxus

Actions

Plugin (Legacy) > Galaxus

Send order confirmation to Galaxus

Important: The delivery date is either based on availability of the item or it is not sent if the UI option "Do not send delivery date" is active.

13.1.2. Sending shipping confirmation to Galaxus

Create an event-based flow to automatically inform Galaxus when you have shipped the items of an order.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 12.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 12.
Save () the settings.

Note: The selected statuses, controls and filters in Table 12 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 12. Event-based flow for sending shipping confirmations to Galaxus

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select an order status, for example:

[7] Outgoing items booked

Control element

Branch

Object type: Order
Filter settings for the branch:

Note: If there is more than one filter, add the others as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Sales order

Order > Referrer

Is in (IN)

Galaxus

Actions

Plugin (Legacy) > Galaxus

Sending shipping confirmation to Galaxus

13.1.3. Reporting acceptance of a cancellation request to Galaxus

Create an event-based flow to automatically inform Galaxus when you have accepted a cancellation request.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 13.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 13.
Save () the settings.

Note: The selected statuses, controls and filters in Table 13 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 13. Event-based flow for reporting the acceptance of a cancellation request to Galaxus

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select an order status, for example:

[8.1] Cancelled by customer

Control element

Branch

Object type: Order
Filter settings for the branch:

Note: If there is more than one filter, add the others as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Sales order

Order > Referrer

Is in (IN)

Galaxus

Actions

Plugin (Legacy) > Galaxus

Send a cancel request accepted notification to Galaxus

Important: Cancellations for individual order items are rejected automatically (reason given for auto rejection: Non-refundable). Cancellations of complete orders are accepted automatically if the initial order does not yet have the status Shipped.

13.1.4. Reporting rejection of a cancellation request to Galaxus

Create an event-based flow to automatically inform Galaxus when you have rejected a cancellation request.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 14.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 14.
Save () the settings.

Note: The selected statuses, controls and filters in Table 14 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 14. Event-based flow for reporting the rejection of a cancellation request to Galaxus

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select the status that best suits your workflow. For example, you can create a new status for this:

[8.2] Customer cancellation rejected

Control element

Branch

Object type: Order
Filter settings for the branch:

Note: If there is more than one filter, add the others as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Sales order

Order > Referrer

Is in (IN)

Galaxus

Actions

Plugin (Legacy) > Galaxus

Send a cancel request not accepted notification to Galaxus

Note: A reason for the rejection can be entered in the order note before executing this flow.
Important: Cancellations for individual order items are rejected automatically (reason given for auto rejection: Non-refundable). Cancellations of complete orders are accepted automatically if the initial order does not yet have the status Shipped.

13.1.5. Reporting cancellation by the seller to Galaxus

Create an event-based flow to automatically inform Galaxus that the order has been cancelled by the seller.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 15.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 15.
Save () the settings.

Note: The selected statuses, controls and filters in Table 15 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 15. Event-based flow for reporting a cancellation by the seller to Galaxus

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select an order status, for example:

[8] Cancelled

Control element

Branch

Object type: Order
Filter settings for the branch:

Note: If there is more than one filter, add the others as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Sales order

Order > Referrer

Is in (IN)

Galaxus

Actions

Plugin (Legacy) > Galaxus

Send a ‘merchant cancels' notification to Galaxus

13.1.6. Reporting acceptance of a return request to Galaxus

Create an event-based flow to automatically inform Galaxus when you have accepted a return request.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 16.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 16.
Save () the settings.

Note: The selected statuses, controls and filters in Table 16 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 16. Event-based flow for reporting the acceptance of a return request to Galaxus

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select the status that you specified in the Galaxus settings as Order Status For Return Requests.

Control element

Branch

Object type: Order
Filter settings for the branch:

Note: If there is more than one filter, add the others as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Referrer

Is in (IN)

Galaxus

Actions

Plugin (Legacy) > Galaxus

Send a 'return registration accepted' response to Galaxus

13.1.7. Reporting rejection of a return request to Galaxus

Create an event-based flow to automatically inform Galaxus when you have rejected a return request.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 17.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 17.
Save () the settings.

Note: The selected statuses, controls and filters in Table 17 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 17. Event-based flow for reporting the rejection of a return request to Galaxus

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select the status that you specified in the Galaxus settings as Order Status For Return Requests.

Control element

Branch

Object type: Order
Filter settings for the branch:

Note: If there is more than one filter, add the others as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Referrer

Is in (IN)

Galaxus

Actions

Plugin (Legacy) > Galaxus

Send a 'return registration not accepted' response to Galaxus

Note: A reason for the rejection can be entered in the order note before executing this flow.

13.1.8. Reporting acceptance of a return to Galaxus

Create an event-based flow to automatically inform Galaxus when you have accepted a return to the seller.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 18.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 18.
Save () the settings.

Note: The selected statuses, controls and filters in Table 18 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 18. Event-based flow for reporting the acceptance of a return to the seller to Galaxus

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select the status that best suits your workflow. For example, you can create a new status for this:

[9.0.1] Return accepted

Control element

Branch

Object type: Order
Filter settings for the branch:

Note: If there is more than one filter, add the others as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Referrer

Is in (IN)

Galaxus

Actions

Plugin (Legacy) > Galaxus

Send a 'Return to merchant accepted' notification to Galaxus

13.1.9. Reporting rejection of a return to Galaxus

Create an event-based flow to automatically inform Galaxus when you have rejected a return to the seller.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 19.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 19.
Save () the settings.

Note: The selected statuses, controls and filters in Table 19 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 19. Event-based flow for notifying Galaxus that a return has been rejected by the seller

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select the status that best suits your workflow. For example, you can create a new status for this:

[9.0.2] Return rejected

Control element

Branch

Object type: Order
Filter settings for the branch:

Note: If there is more than one filter, add the others as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Referrer

Is in (IN)

Galaxus

Actions

Plugin (Legacy) > Galaxus

Send a 'Return to merchant denied' notification to Galaxus

Note: A reason for the rejection can be entered in the order note before executing this flow.

13.1.10. Sending invoices to Galaxus

Create an event-based flow to automatically send the invoice contained in the order to Galaxus.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 20.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 20.
Save () the settings.

Note: The selected statuses, controls and filters in Table 20 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 20. Event-based flow for sending an invoice to Galaxus

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Document > Document created

Select a document type, for example:

Invoice

Control element

Branch

Object type: Order
Filter settings for the branch:

Note: If there is more than one filter, add the others as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Referrer

Is in (IN)

Galaxus

Actions

Plugin (Legacy) > Galaxus

Send invoice to Galaxus

13.2. Option 2: Event procedures (old method)

For Galaxus, the event procedures listed in Table 21 are available.

Table 21. Galaxus event procedures
Name	Recommended event	Explanation
Send order confirmation to Galaxus	Any	Informs Galaxus about changes made to the PlentyONE order. *Important:* The default delivery date is the current date + 2 working days. This can differ depending on item availability and item settings.
Sending shipping confirmation to Galaxus	Status change	Informs Galaxus that the order is ready for shipping.
'Send a cancel request accepted' notification to Galaxus	Status change	Informs Galaxus that the cancellation request was accepted. Cancellations for individual order items are rejected automatically (reason given for auto rejection: Non-refundable). Cancellations of entire orders are accepted automatically if the initial order does not yet have the status Shipped.
'Send a cancel request not accepted' notification to Galaxus	Status change	Informs Galaxus that the cancellation request was rejected. A reason for rejection can be stated in the order note. Cancellations for individual order items are rejected automatically (reason given for auto rejection: Non-refundable). Cancellations of entire orders are accepted automatically if the initial order does not yet have the status Shipped.
'Merchant Cancels' notification to Galaxus	Status change	Informs Galaxus that the order was cancelled by the seller.
'Send a return registration accepted' response to Galaxus	Status change	Informs Galaxus that the return request was accepted.
'Send a return registration not accepted' response to Galaxus	Status change	Informs Galaxus that the return request was rejected. A reason for rejection can be stated in the order note.
'Send a 'Return to merchant accepted' notification to Galaxus	Status change	Informs Galaxus that a return was accepted by the seller.
'Send a 'Return to merchant denied' notification to Galaxus	Status change	Informs Galaxus that the return request was rejected by the merchant. A reason for rejection can be stated in the order note.
Send invoice to Galaxus	Status change	Sends the invoice as PDF file to Galaxus.

13.2.1. Send order confirmation to Galaxus

Set up an event procedure to automatically inform Galaxus that the order was confirmed.

Setting up an event procedure

Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The Create new event procedure window opens.
Enter a distinct name for the event procedure.
Select the event according to Table 22.
Save () the settings.
Carry out the additional settings according to Table 22.
Select the setting Active ().
Save () the settings.

Note: The selected statuses and filters in Table 22 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 22. Event procedure to send an order confirmation to Galaxus
Setting	Option	Selection
Event	Order generation: New order
Filter	Order > Referrer	Galaxus
Procedure	Plugins	Send order confirmation to Galaxus *Important:* The delivery date is either based on availability of the item or it is not sent if the option Do not send delivery date is active.

13.2.2. Sending shipping confirmation to Galaxus

Set up an event procedure to automatically inform Galaxus when you have shipped the items of an order.

Setting up an event procedure

Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The Create new event procedure window opens.
Enter a distinct name for the event procedure.
Select the event according to Table 23.
Save () the settings.
Carry out the additional settings according to Table 23.
Select the setting Active ().
Save () the settings.

Note: The selected statuses and filters in Table 23 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 23. Event procedure for sending shipping confirmations to Galaxus
Setting	Option	Selection
Event	Select a trigger, for example: Order change: Status change	Select a status, for example: [7] Outgoing items booked
Filter 1	Order > Order type	Order
Filter 2	Order > Referrer	Galaxus
Procedure	Plugins	Sending shipping confirmation to Galaxus

13.2.3. Reporting acceptance of a cancellation request to Galaxus

Set up an event procedure to automatically inform Galaxus when you have accepted a cancellation request.

Setting up an event procedure

Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The Create new event procedure window opens.
Enter a distinct name for the event procedure.
Select the event according to Table 24.
Save () the settings.
Carry out the additional settings according to Table 24.
Select the setting Active ().
Save () the settings.

Note: The selected statuses and filters in Table 24 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 24. Event procedure for reporting the acceptance of a cancellation request to Galaxus
Setting	Option	Selection
Event	Select a trigger, for example: Order change: Status change	Select a status, for example: [8.1] Cancelled by customer
Filter 1	Order > Order type	Order
Filter 2	Order > Referrer	Galaxus
Procedure	Plugins	Send a cancel request accepted notification to Galaxus *Important:* Cancellations for individual order items are rejected automatically (reason given for auto rejection: Non-refundable). Cancellations of complete orders are accepted automatically if the initial order does not yet have the status Shipped.

13.2.4. Reporting rejection of a cancellation request to Galaxus

Set up an event procedure to automatically inform Galaxus when you have rejected a cancellation request.

Setting up an event procedure

Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The Create new event procedure window opens.
Enter a distinct name for the event procedure.
Select the event according to Table 25.
Save () the settings.
Carry out the additional settings according to Table 25.
Select the setting Active ().
Save () the settings.

Note: The selected statuses and filters in Table 25 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 25. Event procedure for reporting the rejection of a cancellation request to Galaxus
Setting	Option	Selection
Event	Select a trigger, for example: Order change: Status change	Select the status that best suits your workflow. For example, you can create a new status for this: [8.2] Customer cancellation rejected
Filter 1	Order > Order type	Order
Filter 2	Order > Referrer	Galaxus
Procedure	Plugins	Send a cancel request not accepted notification to Galaxus *Note:* A reason for the rejection can be entered in the order note before executing this procedure. *Important:* Cancellations for individual order items are rejected automatically (reason given for auto rejection: Non-refundable). Cancellations of complete orders are accepted automatically if the initial order does not yet have the status Shipped.

13.2.5. Reporting cancellation by the seller to Galaxus

Set up an event procedure to automatically inform Galaxus that the order has been cancelled by the seller.

Setting up an event procedure

Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The Create new event procedure window opens.
Enter a distinct name for the event procedure.
Select the event according to Table 26.
Save () the settings.
Carry out the additional settings according to Table 26.
Select the setting Active ().
Save () the settings.

Note: The selected statuses and filters in Table 26 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 26. Event procedure for reporting a cancellation by the seller to Galaxus
Setting	Option	Selection
Event	Select a trigger, for example: Order change: Status change	Select a status, for example: [8] Cancelled
Filter 1	Order > Order type	Order
Filter 2	Order > Referrer	Galaxus
Procedure	Plugins	Send a ‘merchant cancels' notification to Galaxus

13.2.6. Reporting acceptance of a return request to Galaxus

Set up an event procedure to automatically inform Galaxus when you have accepted a return request.

Setting up an event procedure

Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The Create new event procedure window opens.
Enter a distinct name for the event procedure.
Select the event according to Table 27.
Save () the settings.
Carry out the additional settings according to Table 27.
Select the setting Active ().
Save () the settings.

Note: The selected statuses and filters in Table 27 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 27. Event procedure for reporting the acceptance of a return request to Galaxus
Setting	Option	Selection
Event	Select a trigger, for example: Order change: Status change	Select the status that you specified in the Galaxus settings as Order Status For Return Requests.
Filter	Order > Referrer	Galaxus
Procedure	Plugins	Send a 'return registration accepted' response to Galaxus

13.2.7. Reporting rejection of a return request to Galaxus

Set up an event procedure to automatically inform Galaxus when you have rejected a return request.

Setting up an event procedure

Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The Create new event procedure window opens.
Enter a distinct name for the event procedure.
Select the event according to Table 28.
Save () the settings.
Carry out the additional settings according to Table 28.
Select the setting Active ().
Save () the settings.

Note: The selected statuses and filters in Table 28 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 28. Event procedure for reporting the rejection of a return request to Galaxus
Setting	Option	Selection
Event	Select a trigger, for example: Order change: Status change	Select the status that you specified in the Galaxus settings as Order Status For Return Requests.
Filter	Order > Referrer	Galaxus
Procedure	Plugins	Send a 'return registration not accepted' response to Galaxus *Note:* A reason for the rejection can be entered in the order note before executing this procedure.

13.2.8. Reporting acceptance of a return to Galaxus

Set up an event procedure to automatically inform Galaxus when you have accepted a return to the seller.

Setting up an event procedure

Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The Create new event procedure window opens.
Enter a distinct name for the event procedure.
Select the event according to Table 29.
Save () the settings.
Carry out the additional settings according to Table 29.
Select the setting Active ().
Save () the settings.

Note: The selected statuses and filters in Table 29 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 29. Event procedure for reporting the acceptance of a return to the seller to Galaxus
Setting	Option	Selection
Event	Select a trigger, for example: Order change: Status change	Select the status that best suits your workflow. For example, you can create a new status for this: [9.0.1] Return accepted
Filter	Order > Referrer	Galaxus
Procedure	Plugins	Send a 'Return to merchant accepted' notification to Galaxus

13.2.9. Reporting rejection of a return to Galaxus

Set up an event procedure to automatically inform Galaxus when you have rejected a return to the seller.

Setting up an event procedure

Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The Create new event procedure window opens.
Enter a distinct name for the event procedure.
Select the event according to Table 30.
Save () the settings.
Carry out the additional settings according to Table 30.
Select the setting Active ().
Save () the settings.

Note: The selected statuses and filters in Table 30 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 30. Event procedure for notifying Galaxus that a return has been rejected by the seller
Setting	Option	Selection
Event	Select a trigger, for example: Order change: Status change	Select the status that best suits your workflow. For example, you can create a new status for this: [9.0.2] Return rejected
Filter	Order > Referrer	Galaxus
Procedure	Plugins	Send a 'Return to merchant denied' notification to Galaxus *Note:* A reason for the rejection can be entered in the order note before executing this procedure.

13.2.10. Sending invoices to Galaxus

Set up an event procedure to automatically send the invoice contained in the order to Galaxus.

Setting up an event procedure

Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The Create new event procedure window opens.
Enter a distinct name for the event procedure.
Select the event according to Table 31.
Save () the settings.
Carry out the additional settings according to Table 31.
Select the setting Active ().
Save () the settings.

Note: The selected statuses and filters in Table 31 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 31. Event procedure for sending an invoice to Galaxus
Setting	Option	Selection
Event	Select a trigger, for example: Documents: Invoice generated
Filter	Order > Referrer	Galaxus
Procedure	Plugins	Send invoice to Galaxus

14. Particularities of the Galaxus order processing

During order import, variations are assigned to the order based on their partner product key at Galaxus (supplier_pid). PlentyONE first checks whether a variation with a matching variation ID exists for this supplier_pid.
- If a matching variation ID is found, this variation is assigned to the order.
- If no matching variation ID is found, PlentyONE instead checks whether a variation with a corresponding SKU for the referrer Galaxus exists for this supplier_pid. If a variation with a matching SKU is found, this variation is assigned to the order based on its variation ID.
Galaxus return requests generate new PlentyONE orders of the type Return. These orders are linked to the initial order. The resulting orders must be processed separately.
Go to Order » Overview » Item » Edit » Delivery date to enter the delivery date. If no delivery date is saved, a delivery date is calculated based on the following formula:
[Day the flow or the event procedure GalaxusDE: Send an order confirmation notification to Galaxus was triggered] + 2 working days
A shipping date is also not set if the item quantity needed to fulfil the order is not available as net stock. The planned delivery date can change based on the plugin option Positive stock quantities are always exported, independent of the average delivery period in the menu Setup » Markets » Galaxus » Tab: Product Stock Price.
In all scenarios where only a part of the order is to be processed (return/shipping), the imported order must be split. The resulting orders must be processed separately.
How to split an order:
1. Open the order in the Orders » Orders menu.
2. In the toolbar, click more_vert and then call_split Split order.
3. Select the item quantities for the new order.
  Important: The shipping costs of the original order will not be changed.
  → After splitting an order, the plugin can inform Galaxus without any additional user input.
Orders with an invoice address in Liechtenstein and a delivery address in the EU are imported as net orders.

15. Order data exchange: scenarios

The Galaxus plugin supports the following scenarios.

Important: All scenarios except cancellation requests can be applied to both entire orders and partial orders. As such and to avoid duplicate content, scenarios for entire orders are not described separately.

15.1. The imported order is ready for shipping

The imported order contains all required information and is ready to be shipped:

The order import was automatically reported back either by the flow Send order confirmation to Galaxus or the event procedure Send order confirmation to Galaxus.
When the order is ready for shipping, trigger either:
1. the flow Send shipping confirmation to Galaxus
  or
2. the event procedure Send shipping confirmation to Galaxus.

15.2. Only part of the imported order can be fulfilled

Only part of the imported order can be fulfilled at this time. The customer agrees to receive half of the oder now. The other half will be sent at a later date:

Open the order in the Orders » Orders menu.
In the toolbar, click more_vert and then call_split Split order.
If desired, enter a shipping date in the new order.
Save the settings.
Inform Galaxus of the new delivery date by either triggering:
1. the flow Send order confirmation to Galaxus
  or
2. the event procedure Send order confirmation to Galaxus.
When the items are ready for shipping, either trigger:
1. the flow Send shipping confirmation to Galaxus
  or
2. the event procedure Send shipping confirmation to Galaxus.

15.3. Parts of an order cannot be fulfilled

You realised that part of the order cannot be fulfilled, for example because the item is out of stock.

Open the order in the Orders » Orders menu.
In the toolbar, click more_vert and then call_split Split order.
Either trigger:
1. the flow Send order confirmation to Galaxus
  or
2. the event procedure Send order confirmation to Galaxus.
Afterwards, either trigger:
1. the flow 'Merchant Cancels' notification to Galaxus
  or
2. the event procedure 'Merchant Cancels' notification to Galaxus.
  → Galaxus responds with a cancellation request.
You can either:
1. accept the cancellation request:
  1. trigger the flow Send a cancel request accepted notification to Galaxus
    or
  2. trigger the event procedure Send a cancel request accepted notification to Galaxus
  or
2. reject the cancellation request:
  1. trigger the flow Send a cancel request not accepted notification to Galaxus
    or
  2. trigger the event procedure Send a cancel request not accepted notification to Galaxus

15.4. The customer has requested a partial return

The customer wants to return parts of the order.

Galaxus receives the return request.
PlentyONE creates a new order of the type Return that is linked to the initial order.
You can either:
1. accept the return request:
  1. trigger the flow Send a 'return registration accepted' response to Galaxus
    or
  2. trigger the event procedure Send a 'return registration accepted' response to Galaxus
  or
2. reject the return request:
  1. trigger the flow Send a 'return registration not accepted' response to Galaxus
    or
  2. trigger the event procedure Send a 'return registration not accepted' response to Galaxus

15.5. The customer has rejected the package

The customer did not accept your delivery for an unjustified reason. The package has now been returned to you.

Open the order in the Orders » Orders menu.
Create a new order of the type Return.
- To do so, click Create orders (shopping_cart arrow_drop_down) and select Return » For all order items.
You can either:
1. accept the return request:
  1. trigger the flow Send a 'Return to merchant accepted' notification to Galaxus
    or
  2. trigger the event procedure Send a 'Return to merchant accepted' notification to Galaxus
  or
2. reject the return request:
  1. trigger the flow Send a 'Return to merchant denied' notification to Galaxus
    or
  2. trigger the event procedure Send a 'Return to merchant denied' notification to Galaxus

Note:

Partial cancellation requests and cancellation requests for orders with a status higher than [5] In preparation for shipping are automatically rejected with the reason Non-refundable.
Go to Setup » Markets » Galaxus » Order status configuration to select a different status for rejecting such requests automatically.

16. FAQ and troubleshooting

Galaxus is not shown in the menu Setup » Markets?

The menu Setup » Markets » Galaxus is only shown after you carry out the following steps:

The plugin is installed in the plugin set in which the default client is linked.
The plugin was provisioned.
The order referrer Galaxus is active in the menu Setup » Orders » Order referrer.

The column Category is empty in the export. No category is exported. What now?

On Galaxus, your variations are offered using your default client (store). As such, check that the category is linked to the default client (store).
The default category of the variation is exported in all cases. As such, check that the variation has a default category that is linked to the default client (store).

Linking the default client to the category:

Go to Item » Category.
Click on the category in the directory tree on the left.
→ The category opens and the tab Settings is shown.
Navigate to the setting Client (store).
Activate the option Standard ().
Save () the settings.

Selecting the default category:

Go to Item » Items » [Open variation] » Section: Categories.
Click and then Link default category.
→ The Link default category window opens.
Use the drop-down list to select a default category for each client.
Important: This category must be linked to the default client (store).
Save the settings.
→ The data will be displayed as a table.
Save () the settings.

Galaxus

1. Registering with Galaxus

2. Orders if you are based in Germany

2.1. Automatically creating delivery orders for EU Hub orders

3. Installing the plugins

4. Activating the order referrer

5. Setting up the order interface in PlentyONE

6. Setting up the item export

6.1. Default export matrix for active variations

7. Mapping shipping profiles

8. Setting up a sales price

9. Preparing categories for the export

10. Preparing variations for the export

11. Exporting items to Galaxus

11.1. Setting up Elastic Export formats

11.2. Configuring formats in the elastic export

12. Preparing order documents

12.1. Preparing invoices

12.2. Preparing delivery notes

13. Automating order processing

13.1. Option 1: PlentyONE Flow (recommended)

13.1.1. Sending order confirmation to Galaxus

13.1.2. Sending shipping confirmation to Galaxus

13.1.3. Reporting acceptance of a cancellation request to Galaxus

13.1.4. Reporting rejection of a cancellation request to Galaxus

13.1.5. Reporting cancellation by the seller to Galaxus

13.1.6. Reporting acceptance of a return request to Galaxus

13.1.7. Reporting rejection of a return request to Galaxus

13.1.8. Reporting acceptance of a return to Galaxus

13.1.9. Reporting rejection of a return to Galaxus

13.1.10. Sending invoices to Galaxus

13.2. Option 2: Event procedures (old method)

13.2.1. Send order confirmation to Galaxus

13.2.2. Sending shipping confirmation to Galaxus

13.2.3. Reporting acceptance of a cancellation request to Galaxus

13.2.4. Reporting rejection of a cancellation request to Galaxus

13.2.5. Reporting cancellation by the seller to Galaxus

13.2.6. Reporting acceptance of a return request to Galaxus

13.2.7. Reporting rejection of a return request to Galaxus

13.2.8. Reporting acceptance of a return to Galaxus

13.2.9. Reporting rejection of a return to Galaxus

13.2.10. Sending invoices to Galaxus

14. Particularities of the Galaxus order processing

15. Order data exchange: scenarios

15.1. The imported order is ready for shipping

15.2. Only part of the imported order can be fulfilled

15.3. Parts of an order cannot be fulfilled

15.4. The customer has requested a partial return

15.5. The customer has rejected the package

16. FAQ and troubleshooting

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