System requirements

This page lists the requirements that your hardware and internet connection need to fulfil if you wish to use PlentyONE.

1. Required hardware, operating systems and browsers

The requirements listed in Table 1 allow you to work efficiently with PlentyONE. The system’s performance may be limited if you do not meet the specified values. You may have permanent performance problems if you are using old hardware or a PC that has been poorly maintained.

Access via browser

PlentyONE functions best with the Google Chrome browser. However, you can also access PlentyONE using Mozilla Firefox or Safari (Mac OS). This limitation only applies to the admin area. Your plentyShop can be accessed with all of the typical internet browsers.

Table 1. Requirements
Requirement

Processor

2 x 2 GHz
If you are working with a Windows operating system, you need at least an Intel Core 2 processor.

Memory

8 GB

Resolution

1920 x 1080

Internet connection

Permanent connection
*Note:*The transfer rate should match the number of users.

Browser

The last two major updates from Google Chrome and Mozilla Firefox are supported.

Note: These browser requirements do not apply to your customers. Your customers can use a W3C compliant web browser of their choice in order to purchase items in your online store.

2. Troubleshooting

The following points may cause problems if you are working with PlentyONE.

  • Your browser is not up-to-date. Check your browser version. If a newer version is available, update your browser.

  • Your CPU is busy. If your CPU is already running at full capacity due to normal operating procedures, then you should close programmes that you do not need at the time.

  • Your memory is too small. Check the size of your memory. We recommend a minimum capacity of 8 GB.

  • Your Java version is not up-to-date. Check the Java version installed on your computer and check if a later version exists. Install the current version.

  • Your hard drive is more than 70% full and has not been changed in years. Depending on the operating system and the quality of the hardware, you will notice a significant decrease in performance after two years. Delete any unnecessary files or reinstall the system. Another cost-effective solution would be to purchase a newer and more powerful hard drive/SSD.

3. Using the plentymarkets Apps

The plentymarkets App allows you to access key performance indicators and search for customer, item and order data. You need a mobile Android or iOS device for these functions. In addition, the plentymarkets App allows you to perform mobile stock management tasks and to use the point of sale system PlentyONE POS.

In addition, the PlentyONE Warehouse app is available. It contains up-to-date and improved functions for mobile stock management.

Learn below which hardware you need to use both apps.

The free plentymarkets App is available on Google Play and iTunes. Install the app on every mobile device that you want to use.

3.1. Managing business data with the plentymarkets App

If you only want to use the plentymarkets App to manage key performance indicators but not to operate a PlentyONE POS or manage stocks, all you need is a mobile Android or iOS device. Table 2 lists the basic hardware requirements for using the plentymarkets App.

Table 2. Managing business data with the plentymarkets App
Device type Requirements

Android devices

Version 6.0 or higher

iOS devices

Version 11 or higher

3.2. Managing stock with the plentymarkets App

If you want to use the plentymarkets App for managing the stock of your warehouse, we recommend the hardware listed in Table 3.

Table 3. Managing stock with the plentymarkets App
Hardware Where to buy in Germany

M3 SM10 Mobile Computer

View SundS ITS offer

SundS ITS
Beselerstr. 2-6
50354 Hürth, Germany
info@sundsits.de
Phone: +49(0)2233-7064010
Fax: +49(0)2233-7064011
www.sundsits.de

3.3. Managing stock with the PlentyONE Warehouse app

If you want to use the PlentyONE Warehouse app to manage the processes in your warehouse, all you need is a mobile device with an Android operating system. A regular smartphone might be sufficient for trying out the app. However, we recommend using professional devices with integrated barcode scanners for everyday tasks in bigger warehouses. Table 4 contains a list of so-called MDC devices that we recommend for using the PlentyONE Warehouse app.

Note Android minimum version

No matter if you want to use the PlentyONE Warehouse app on a smartphone or on the hardware listed below: version 7.0 or higher of the Android operating system needs to be installed on your app. We reserve the right to increase this minimum requirement on a yearly basis in order to guarantee compatibility with Android.

Table 4. Managing stock with the PlentyONE Warehouse app
Hardware Where to buy in Germany

M3 SM15 Mobile Computer

View SundS ITS offer

SundS ITS
Beselerstr. 2-6
50354 Hürth, Germany
info@sundsits.de
Phone: +49(0)2233-7064010
Fax: +49(0)2233-7064011
www.sundsits.de

Zebra TC 21

View SundS ITS offer

SundS ITS
Beselerstr. 2-6
50354 Hürth, Germany
info@sundsits.de
Phone: +49(0)2233-7064010
Fax: +49(0)2233-7064011
www.sundsits.de

Zebra TC 26

View SundS ITS offer

SundS ITS
Beselerstr. 2-6
50354 Hürth, Germany
info@sundsits.de
Phone: +49(0)2233-7064010
Fax: +49(0)2233-7064011
www.sundsits.de

3.4. Using PlentyONE POS

The point of sale system PlentyONE POS is a component provided as part of the plentymarkets App. However, note that there are additional hardware requirements for using PlentyONE POS. Table 5 lists the hardware that PlentyONE POS supports. The table also shows the devices on which PlentyONE tests new releases before publication.

Table 5. Supported hardware for PlentyONE POS
Device type General requirements Tested devices

Operating systems

  • Android devices with OS version 6.0 and higher, ARM processor and device classes Small, Normal, Large and X-Large. You can find out the DPI of a mobile device e.g. here.

  • iOS devices (iPad, iPhone, iPod) with OS version 11 and higher
    → There are some limitations regarding the use of Bluetooth scanners on iOS devices.
    → If you want to use the PlentyONE mobile POS system in Austria, then you can only operate it on Android devices.

For every regular release

  • Elo Touch Solutions I-Series 15I1 - E021201

  • M3 SM10

  • Samsung Galaxy Tab A 6 - SM-T580

  • Apple iPad Air 2

Regularly

  • Samsung Galaxy Tab A - SM-T555

  • Samsung Galaxy Tab 4 - SM-T530

  • Apple iPad Mini Retina

  • Advantech UPOS-211 sundsits edition

  • Honeywell Dolphin 75e

Selectively

  • Samsung Galaxy S4

  • Apple iPhone 6

  • Apple iPad Mini

Receipt printer

  • ePos-Print API

  • Printers with LAN or WLAN only

  • EPSON TM-M30

  • EPSON TM-T88V-i (QR code printing)

Fiscal printer

  • Required for using PlentyONE POS according to regulations defined by the Kassensicherungsverordnung (only relevant for POS operated in Germany)

  • EPSON TM-T88VI-FISCAL

  • EPSON TM-M30F

Scanner

  • Scanners with USB or Bluetooth only

  • Inateck BCST-10 (Bluetooth)

  • Albasca USB hand scanner MK-1000 (untested but used by several customers)

Customer displays

  • In combination with receipt printer EPSON TM-M30 only

  • EPSON DM-D30

Card terminals

  • Important: The usage of card terminals requires that you have an existing contract with the respective payment provider. In addition, you should carefully check and adhere to the individual requirements for operating card terminals. Click on the link to the respective plugin at the right side of this table to view all important information.

If you have any questions or want to report an issue, you can use the forum.