Wayfair

The Wayfair plugin allows you to sell your variations on the Wayfair marketplace via PlentyONE. The plugin provides multiple integrations with Wayfair’s interfaces, including - but not limited to - the following operations:

  • Automatic retrieval of Wayfair orders, with conversion to PlentyONE orders

  • Automatic sending of PlentyONE inventory information to Wayfair to keep item availability accurate

  • Automatic transfer of Wayfair-generated shipping documents to PlentyONE

  • Sending order status changes from PlentyONE to Wayfair, to keep Wayfair customers and Wayfair Customer Support up to date.

1. Registering on Wayfair

Wayfair is a closed marketplace. Therefore, you need to register as a Wayfair supplier before using the Wayfair plugin. ​If you are not currently selling on Wayfair, head to the Wayfair website and register as a partner to get started.

2. Preparations

Using the Wayfair plugin requires Wayfair API credentials that have been granted the appropriate rights.

Prior to installation, use these instructions to contact Wayfair and obtain proper API credentials.

2.1. Retrieving API credentials

In order for the Wayfair plugin to connect to Wayfair’s systems, you need to provide your unique API credentials.

To receive the API credentials for you organization, follow these steps:

2.1.1. Sending an email to Wayfair

Send an email to your Wayfair account manager to request assistance and add johara1@wayfair.com to the CC field.

The email must contain the following information:

Subject

Access to PlentyONE plugin / (name of your company) (Wayfair Supplier ID)

Content

  • Your contact information

  • A short description of how you intend to use the PlentyONE plugin

  • Date when you are ready to use the Wayfair PlentyONE plugin

You will promptly receive a response containing the following details:

  • Confirmation of your API access being set up

  • Supplier ID(s) for your warehouses

2.1.2. Generating application credentials

Generating application credentials:

  1. Go to https://partners.wayfair.com/developer/applications.

  2. Enter your Wayfair Partner Home credentials.
    → You will be redirected to the Application Management page for Wayfair.

  3. Click the New Application button at the bottom of the Application Management page.
    → The New Application form is displayed.

  4. Enter a useful name for the application, for example [Name of your company] PlentyONE plugin.

  5. Enter a useful description for the application, for example PlentyONE plugin application for [Name of your company] go-live in autumn 2023.

  6. Use the toggle at the bottom of the dialogue box to set it to Production, unless otherwise instructed by Wayfair.

  7. Click Save in the dialogue box to display the application’s credentials.
    → The Client ID and Client Secret are displayed.

  8. Copy the Client ID and Client Secret. These credentials are required to authorise the Wayfair plugin for use with Wayfair systems.
    Important: The Client Secret cannot be retrieved after this point and a new one must be generated if the original is lost.

  9. Close the dialogue box with the credentials to protect the information.

3. Installing the Wayfair plugin

Now, install the Wayfair plugin in your PlentyONE system.

3.1. Requirements

The following requirements must be met to install the plugin:

  • You have a PlentyONE system.

  • You have administrator rights for the PlentyONE system in which the Wayfair plugin is to be installed.

  • You have generated the Wayfair API credentials as described above and have them to hand.

3.2. Installing the plugin

In order to set up Wayfair in PlentyONE, you have to install the Wayfair plugin in your PlentyONE system.

Wayfair: Adding and installing the plugin

Adding plugin to the system:

  1. Go to Plugins » plentyMarketplace.
    → The marketplace opens in a new tab.

  2. Navigate to the plugin Wayfair.
    Tip: Either use the search function or open the category Plugins » Sales » Marketplaces.

  3. Open the detail view of the plugin.

  4. In the column to the right, click Go to checkout.
    → The Checkout window opens.

  5. Read and accept the General Terms and Conditions.

  6. Click Order now.
    → Wait a few minutes before installing the plugin.

Installing plugins:

  1. Go to Plugins » Plugin set overview.

  2. Click on the plugin set in which you want to install the plugin.
    → The plugin set opens.

  3. Click add Add plugin.

  4. Select Wayfair from the plugin list.

  5. Click Install.
    → The plugin is installed.
    → The plugin set is shown.

  6. Switch the plugin to active (toggle_on).

  7. Save (save) the plugin set.
    Tip: Problems saving the plugin set? Click Open details to show additional information.

3.3. Authorizing the Wayfair plugin to access Wayfair interfaces

After installing and deploying the plugin in your PlentyONE plugin set, the plugin must be configured to use the correct login credentials when connecting to the Wayfair interfaces.

Important: The authorisation process must be carried out for each plugin set that contains the Wayfair plugin.

Authorising the Wayfair plugin to access Wayfair interfaces:

  1. Go to Plugins » Plugin set overview.

  2. Search for the plugin set that is linked to the client with which Wayfair is used.

  3. Click on the desired plugin set.

  4. Click on the row with the Wayfair plugin to open the settings for the plugin.
    → The Global Settings for the plugin are shown.

  5. In the Supplier Settings section, enter the Client ID and Client Secret values that correspond with your Wayfair API credentials.

  6. Change the Mode setting to Live.

  7. Click the Save button in the toolbar above the settings.

  8. Repeat these steps for each plugin set in which you use the Wayfair plugin.

4. Setting up the sales channel in PlentyONE

Installed the Wayfair plugin? Great. Now, set up the market in PlentyONE.

4.1. Activating the order referrer

Go to Setup » Orders » Order referrer to activate the order referrer. This ensures that orders are assigned to the correct sales channel.

What is an order referrer?

An order referrer tags an order with the sales channel on which the order was generated. Sales channels can be e.g. your online shop or markets on which you sell your items. Each sales channel has an individual order referrer. Some order referrers are available by default in your PlentyONE system. Further order referrers are added e.g. if you install a new plugin. For further information about the order referrer, see the page Order referrer of the PlentyONE manual.

Activating the order referrer for Wayfair:

  1. Go to Setup » Orders » Order referrer.

  2. Click Search (search).

  3. In the list, navigate to the option Wayfair.

  4. On the right of the referrer’s line, click Edit (edit).
    → The window Edit referrer opens.

  5. Activate the option Visible in selection (toggle_on).

  6. Click SAVE (save).
    → The referrer is active.

4.2. Configuring the plugin

Have you installed and deployed the plugin and activated the order referrer Wayfair? Great. Then you can now configure the plugin.

  1. Go to Setup » Markets » Wayfair » Home.
    → The Wayfair settings are shown.+ Tip: There are no settings in the tab Wayfair.

  2. Carry out the settings. Pax attention to the explanations given in Table 1.

  3. Click Save.
    Important: The settings for each tab are not automatically saved when changes are made. Therefore, make sure to click Save before switching to another tab.

Table 1. Configuring the plugin
Setting Explanation

Tab: Stock

Map warehouses

In this tab, you map the warehouses you use in PlentyONE to the Wayfair supplier IDs you received from Wayfair. The mappings determine from which warehouses inventory is reported to Wayfair and from which warehouses Wayfair orders received in PlentyONE are fulfilled.

  1. Click Add mapping.
    → A row for the mapping is displayed.

  2. From the drop-down list PlentyONE Warehouse on the left, select a warehouse.
    Tip: If you have created a new warehouse in PlentyONE, it may take up to five minutes for the warehouse to appear in the drop-down list.
    Important: Do not map the same PlentyONE warehouse to more than one Wayfair supplier ID.

  3. Enter your numeric supplier ID in the Wayfair Supplier ID field.

  4. Click Save.

  5. Add additional mappings as necessary.
    Important: You can map multiple warehouses to the same Wayfair supplier ID. In this case, make sure to check the behaviour of the stock buffer setting. If more than one warehouse has been mapped to a Wayfair supplier ID, the item-warehouse mapping will be prioritised based on the stock level and the country location of the warehouse.

Removing a warehouse mapping

  1. Go to Setup » Markets » Wayfair » Home.
    → The Wayfair settings are shown. Tip: There are no settings in the tab Wayfair.

  2. Click Warehouses.
    → The mapped warehouses are shown.

  3. Find the row you want to delete.

  4. Click Delete.

  5. Click the Save button once the desired row(s) have been removed.

Tab Settings

Stock Buffer

The Stock Buffer setting is a non-negative integer that sets a reserved amount of stock for each variation for each Wayfair supplier ID. The buffer amount is deducted after all other stock calculations have been performed, including aggregating the stocks for multiple PlentyONE warehouses that have been assigned the same Wayfair supplier ID.

To disable the Stock Buffer, leave this setting empty, or set it to 0.

Default Order Status

The Default Order Status setting determines which status a new PlentyONE order should have after being created by the Wayfair plugin.

Note: The order creation does not qualify as an order status change. If you set the default order status to a value higher than the status values for configured PlentyONE events, some events may fail.

Item Mapping Method

The Item Mapping Method setting determines the behaviour for mapping PlentyONE variations to Wayfair products. It is used when the inventory listings are sent to Wayfair, and also to select the requested products in a Wayfair purchase order.

Variation Number

By default, the Variation Number field is used to map Wayfair order items to PlentyONE variations. The other options are EAN (barcode) and SKU.

EAN

If the Item Mapping Method is set to EAN, each variation in PlentyONE should be set up to have a barcode that mirrors the Wayfair supplier part number that Wayfair will send in incoming order data.

SKU

When the Item Mapping Method is set to SKU, each variation in PlentyONE should be set up to have a Wayfair-specific SKU that mirrors the Wayfair supplier part number that Wayfair will send in incoming order data.

Import orders since

The optional Import orders since setting determines a date on which new Wayfair purchase orders are considered eligible for being imported into the PlentyONE system. This setting can improve performance by preventing the Wayfair plugin from requesting orders created before the specified date. It can also be used to prevent the PlentyONE system from accepting orders prior to the desired go-live date.

Tab Inventory

Tab Inventory

The Inventory tab does not contain any configurable settings. The tab is used to check the synchronisation status of the PlentyONE inventory with Wayfair. The page’s data refreshes on a regular basis, as denoted by the timestamp toward the bottom.

The top of the Inventory page always displays an icon and a message describing the overall health of the inventory synchronisation process.

Information about the symbols on the Inventory tab

  • A calendar icon will be displayed if the Wayfair plugin has not yet attempted to synchronise stock.

    • This happens right after the plugin is installed.

    • This may happen if the plugin was recently updated.

    • The page changes within 15 to 30 minutes once the synchronisation is initiated.

  • A *cloud with a checkmark* will appear if the Wayfair plugin is regularly synchronising inventory without detecting any issues.

  • A crossed-out cloud will appear if the Wayfair plugin detects irregularities in inventory synchronisation.

  • An arrow pointing upwards to a cloud indicates that an event is currently taking place. This event will be described once it has been completed.

Important: Errors are expected if the Wayfair plugin was recently installed and the setup process has not been completed yet. Finish setting up the plugin prior to using the Inventory page again.
Tip: In the chapter Troubleshooting: Common issues, you will find suggestions for resolving issues with inventory synchronisation.

Tab Ship Confirmation (ASN)

Tab Ship Confirmation (ASN)

The Ship Confirmation (ASN) page is used for configuring the shipment interactions between PlentyONE, the Wayfair plugin and Wayfair. The information provided here defines the behaviour for the Send Ship Confirmation (ASN) to Wayfair process for orders.

The radio button at the top of the page contains the options described below. Wayfair provides suppliers with instructions on selecting the correct value.

Wayfair shipping

  • The shipments of your orders are arranged by Wayfair and dispatched by a carrier selected by Wayfair.

  • The PlentyONE system needs to notify Wayfair when the order is ready for shipment.

  • The PlentyONE system needs to get tracking information back from Wayfair.

Own account shipping

  • You ship your own orders via your own carriers.

  • The PlentyONE system needs to notify Wayfair when you are shipping an order.

  • The PlentyONE system needs to provide Wayfair with the tracking information (carrier and tracking number).

If you select the Own account shipping option, Wayfair needs to translate the shipping information from PlentyONE into data it understands.

Therefore, you need to map PlentyONE shipping carriers to the appropriate Wayfair shipping carriers.

Mapping PlentyONE carriers to Wayfair carriers:

  1. Locate the carrier information provided by Wayfair.
    Tip: Contact johara1@wayfair.com if necessary.

  2. For each PlentyONE Shipping carrier listed in the left-hand column, enter the SCAC code provided by Wayfair in the Wayfair carrier column on the right.

  3. Click Save at the bottom of the page.

4.3. Setting up shipping

Now, set up shipping.

4.3.1. Creating a shipping service provider

Follow these steps to create a Wayfair shipping service provider.

Creating a shipping service provider:

  1. Go to Setup » Orders » Shipping » Settings.

  2. Click on the Shipping service provider tab.

  3. Click + New.
    → A new line is displayed.

  4. Enter a Name for the shipping service provider.
    Tip: We recommend the name WayfairShipping.

  5. In the Shipping service provider drop-down list, select the option WayfairShipping. All other fields in the row may be left blank.
    Tip: The WayfairShipping option is not available? This option is provided by the Wayfair plugin. Ensure that you have installed and deployed the plugin correctly.

  6. Click Save.

4.3.2. Creating a shipping profile

Each order has a shipping profile that is used to ship items from an order. Follow these steps to create a shipping profile for Wayfair.

Creating a shipping profile:

  1. Go to Setup » Orders » Shipping » Settings.

  2. Click on the Shipping profiles tab.

  3. If a Wayfair row already exists, click on it.
    Or: Click New.
    → The settings of the shipping profile are shown.

  4. Select your Wayfair shipping service provider from the drop-down list.
    Tip: If you have created the shipping provider as recommended, it will be called WayfairShipping.

  5. Enter a Name.
    Tip: We recommend the name WayfairShipping.

  6. Select the language from the drop-down list to the right of the Name field.

  7. In the Flag drop-down list, select the icon that will represent Wayfair orders (6 and 126 are good options, as they reflect the Wayfair colour scheme).

  8. Optional: Change the priority in the Priority drop-down list.
    Recommendation: Keep the highest priority as the default priority.

  9. In the Clients (stores) field, select all clients that may be set up for Wayfair.

  10. In the Order referrer list, activate all Wayfair entries.

  11. Click Save at the top of the page.

4.3.3. Automatically sending shipping confirmations

You can automatically send shipping confirmations to Wayfair when the outgoing items have been booked by using one of the following options:

  • Option 1: PlentyONE Flow (recommended)

  • Option 2: Event procedure (old method)

4.3.3.1. Option 1: PlentyONE Flow (recommended)

Create an event-based flow to automatically send shipping confirmations to market} when the outgoing items have been booked.

What is PlentyONE Flow?

With PlentyONE Flow (short: "Flow"), you can automate workflows for your business processes. Flow provides you with two functions in the Automation menu:

  • In Flow Studio, you create and configure automated workflows. Depending on the trigger type, there are three types of flows: event-based, time-based or manual.

  • In the Flow Tracker, you can monitor running or completed workflows.

The central element in both functions is the Canvas – a graphical interface on which the workflows are visualised with Actions and Controls. In Flow Studio the canvas can be edited, in Flow Tracker it is only used for visualisation and is therefore read-only.

Creating an event-based flow

  1. Go to Automation » Flow Studio.

  2. Click Create flow (add).
    → A stepper opens and guides you through the following three steps.

    1. General

      1. Enter a unique name and, if necessary, a description for the new flow.

      2. Click Next.

    2. Trigger

      1. Select Event-based as the trigger.

      2. Click Next.

    3. Settings

      1. If desired, select a UI from the optional drop-down list Flow available in.
        → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
        Note: UIs currently selectable: Order UI.

      2. From the drop-down list Trigger selection, select the event according to Table 2.
        Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.

      3. Save ​​() the settings.
        → The flow is created.
        → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
        Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.

  3. Configure the new flow according to Table 2.

  4. Save ​​() the settings.

Note: The selected statuses, controls and filters in Table 2 only serve as an example. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 2. Event-based flow to send shipping confirmations to Wayfair
Setting Option Selection

Trigger selection

Select a trigger, for example:

  • Order > Order status changed

Select an order status, for example:

  • [7] Outgoing items booked

Control element

Branch

  • Object type: Order

  • Filter settings for the branch:
    Note: If there is more than one filter, add the others as conditions (playlist_add). Select AND as the relationship between the conditions.

Filter Operator Input field

Order > Order type

Is in (IN)

Sales order

Order > Order referrer

Is in (IN)

Wayfair

Actions

Plugin (Legacy) > SendWayfairASN

Send Ship Confirmation (ASN) to Wayfair
4.3.3.2. Option 2: Event procedure (old method)

Set up an event procedure to automatically send shipping confirmations to Wayfair when the outgoing items have been booked.

Setting up an event procedure

  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct name for the event procedure.

  4. Select the event according to Table 3.

  5. Save () the settings.

  6. Carry out the additional settings according to Table 3.

  7. Select the setting Active ().

  8. Save () the settings.

Table 3. Event procedure to send shipping confirmations to Wayfair
Setting Option Selection

Event

Order change > Status change

Select a status, for example:

  • [7] Outgoing items booked

Filter 1

Order > Order type

Order

Filter 2

Order > Referrer

Wayfair

Procedure

Plugins > Send Ship Confirmation (ASN) to Wayfair

4.3.4. [Optional] Automatically setting the shipping profile

You can automatically set the shipping profile for Wayfair orders by using one of the following options:

  • Option 1: PlentyONE Flow (recommended)

  • Option 2: Event procedure (old method)

4.3.4.1. Option 1: PlentyONE Flow (recommended)

Create an event-based flow to automatically set the shipping profile for Wayfair orders.

What is PlentyONE Flow?

With PlentyONE Flow (short: "Flow"), you can automate workflows for your business processes. Flow provides you with two functions in the Automation menu:

  • In Flow Studio, you create and configure automated workflows. Depending on the trigger type, there are three types of flows: event-based, time-based or manual.

  • In the Flow Tracker, you can monitor running or completed workflows.

The central element in both functions is the Canvas – a graphical interface on which the workflows are visualised with Actions and Controls. In Flow Studio the canvas can be edited, in Flow Tracker it is only used for visualisation and is therefore read-only.

Creating an event-based flow

  1. Go to Automation » Flow Studio.

  2. Click Create flow (add).
    → A stepper opens and guides you through the following three steps.

    1. General

      1. Enter a unique name and, if necessary, a description for the new flow.

      2. Click Next.

    2. Trigger

      1. Select Event-based as the trigger.

      2. Click Next.

    3. Settings

      1. If desired, select a UI from the optional drop-down list Flow available in.
        → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
        Note: UIs currently selectable: Order UI.

      2. From the drop-down list Trigger selection, select the event according to Table 4.
        Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.

      3. Save ​​() the settings.
        → The flow is created.
        → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
        Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.

  3. Configure the new flow according to Table 4.

  4. Save ​​() the settings.

Note: The statuses, controls and filters for the flow which best suit your workflow.

Table 4. Event-based flow to automatically set the shipping profile
Setting Option Selection

Trigger selection

Select a trigger, for example:

  • Order > Order created

For Order types, select the type Sales order.

Control element

Branch

  • Object type: Order

  • Filter settings for the branch:
    Note: If there is more than one filter, add the others as conditions (playlist_add). Select AND as the relationship between the conditions.

Filter Operator Input field

Order > Order type

Is in (IN)

Sales order

Order > Order referrer

Is in (IN)

Wayfair

Actions

Order

Change shipping profile
Select a shipping profile for Wayfair from the drop-down list.
4.3.4.2. Option 2: Event procedure (old method)

Set up an event procedure to automatically set the shipping profile for Wayfair orders.

Setting up an event procedure

  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct name for the event procedure.

  4. Select the event according to Table 5.

  5. Save () the settings.

  6. Carry out the additional settings according to Table 5.

  7. Select the setting Active ().

  8. Save () the settings.

Table 5. Event procedure to automatically set the shipping profile
Setting Option Selection

Event

New order

Filter 1

Order > Order type

Order

Filter 2

Order > Referrer

Wayfair

Procedure

Order > Change shipping profile

Select shipping profile for Wayfair

5. Preparing variations

Now, prepare your variations.

5.1. Setting the variation availability

You need to activate the variations that you want to sell on Wayfair. This is done in the Availability and visibility section of a variation within the Item » Items » [Open item] » [Open variation] menu.

  • For one variation

  • Using variation group function

  • Using batch processing

Making a variation available for Wayfair:

  1. Go to Item » Items » [Open item] » [Open variation].
    Tip: To sell all variations of an item on Wayfair, carry out the settings for the item’s main variation. If the inheritance function is active for the variations, then this activates the availability of all variations of the item.

  2. In the Availability and visibility section, activate the option Active.

  3. In the Sales channels section, click Add sales channels (add).
    → The window Add sales channels opens.

  4. In the drop-down list Sales channels, select the option Wayfair.

  5. Click Apply.
    → The sales channel is added.

  6. Save () the settings.
    → The variation is available for Wayfair.

Use the variation group function to edit multiple variations at once. You select the variations that you want to edit.

Making several variations available for Wayfair using the variation group function:

  1. Go to Item » Items.

  2. Set search filters as needed and start the search.

  3. Select () the variations to be edited.

  4. In the toolbar, click on layers » layers Variation group function.
    → The Variation group function window opens.

  5. Select the action Sales channels from the drop-down list Actions.
    → The action is added to the lower part of the window.

  6. In the drop-down list Sales channels, select the option Wayfair.

  7. Select the action Active from the drop-down list Actions.
    → The action is added to the lower part of the window.

  8. Activate the option Active.

  9. Navigate to the area Availability.

  10. Click Execute to apply the settings.

Batch processing allows you to edit several variations at once. You use filters to limit which variations are edited.

Making several variations available for Wayfair using batch processing:

  1. Go to Item » Batch processing.

  2. Click on the tab Variations in the upper left corner.

  3. Use the filters on the left to specify which variations should be processed.

  4. Navigate to the area Market availability.

  5. Activate the checkbox to the left of the option Wayfair.

  6. Activate the checkbox to the right of the option Wayfair.

  7. Navigate to the area Availability.

  8. Activate the checkbox to the left of the option Active.

  9. Activate the checkbox to the right of the option Active.

  10. Click on Apply to apply the settings to the variations.

6. First inventory synchronisation

Once you have set up the sales channel, your variations will be automatically exported to Wayfair. Proceed as follows to verify that the first inventory synchronisation has taken place:

  1. Go to Setup » Markets » Wayfair » Home.
    → The Wayfair settings are shown.

  2. Click Inventory.

  3. Wait a minute while the system updates inventory information.

  4. Review the information displayed on the page.

  5. If problems are reported for the complete inventory synchronisation:
    Try to resolve these problems by reading the information for the Inventory page, checking the PlentyONE logs and referring to the chapter Troubleshooting: Common issues.

Information about the symbols on the Inventory tab

  • A calendar icon will be displayed if the Wayfair plugin has not yet attempted to synchronise stock.

    • This happens right after the plugin is installed.

    • This may happen if the plugin was recently updated.

    • The page changes within 15 to 30 minutes once the synchronisation is initiated.

  • A *cloud with a checkmark* will appear if the Wayfair plugin is regularly synchronising inventory without detecting any issues.

  • A crossed-out cloud will appear if the Wayfair plugin detects irregularities in inventory synchronisation.

  • An arrow pointing upwards to a cloud indicates that an event is currently taking place. This event will be described once it has been completed.

Important: Errors are expected if the Wayfair plugin was recently installed and the setup process has not been completed yet. Finish setting up the plugin prior to using the Inventory page again.
Tip: In the chapter Troubleshooting: Common issues, you will find suggestions for resolving issues with inventory synchronisation.

7. Troubleshooting: Common issues

Before contacting Wayfair, use the following table to diagnose issues within the Wayfair plugin yourself.

Table 6. Troubleshooting for Wayfair
Problem Possible reasons

General lack of data coming from Wayfair or going to Wayfair

  • Missing or incorrect credentials for the Wayfair plugin in the active plugin set.

  • Internet connectivity issues.

  • Temporary Wayfair downtime.

An item is missing from inventory sent to Wayfair

  • The Item Mapping Method setting in the Wayfair plugin settings is not set to the desired value.

  • The variation is not activated in the Availability and visibility section within the Item » Items » [Open item] » [Open variation] menu.

  • The variation is not linked to Wayfair in the Sales channels section within the Item » Items » [Open item] » [Open variation] menu.

  • The variation in PlentyONE is associated with a PlentyONE warehouse that is not mapped to a Wayfair supplier ID on the Warehouses page of the Wayfair plugin settings.

  • The variation in PlentyONE has an empty or incorrect value in the field selected for the Item Mapping Method in the Wayfair plugin settings.

The inventory amount sent to Wayfair for an item is less than the expected value

  • None of the PlentyONE warehouses assigned to Wayfair have positive stock levels for the variation.

  • The stock buffer value is greater than or equal to the current stock levels for the variation in PlentyONE warehouses associated with Wayfair.

No orders coming from Wayfair

  • The Wayfair supplier ID for the Wayfair purchase order is not mapped to a PlentyONE warehouse on the Warehouses page of the Wayfair plugin settings.

Orders coming from Wayfair are not properly getting associated with items in PlentyONE

  • The Item Mapping Method setting in the Wayfair plugin settings is not set to the desired value.

  • The variation in PlentyONE has an empty or incorrect value in the field selected for the Item Mapping Method in the Wayfair plugin settings.

Warehouses are missing or incorrect for orders coming from Wayfair

  • Check the warehouse mappings on the Warehouses page of the Wayfair plugin settings.

  • On the Warehouses page of the Wayfair settings, multiple warehouses are mapped to the same Wayfair supplier ID.

The button for downloading shipping labels is not displayed in the Overview of an order in the PlentyONE Shipping centre.

  • The shipment of the order has not been registered.

  • The Shipping centre page has not yet refreshed after the shipment registration has been completed.

  • Document downloading failed during the shipment registration process.

Inventory updates are not sent to Wayfair

  • The Wayfair plugin has just been installed or updated. Use the Wayfair settings to start the first complete inventory synchronisation, as Wayfair is not permitted to do this automatically within the first 24 hours.

  • Wayfair settings do not match the PlentyONE setup. See An item is missing from inventory sent to Wayfair.

  • Connectivity issues - see General lack of data coming from Wayfair or going to Wayfair.