Messages
This page explains the calculation types, dimensions and filters available to you for the key figure Messages. This page is for reference purposes only and assumes that you already have basic knowledge about the plentyBI tool.
PlentyONE calculates the key figure Messages based on the number of messages or the sum of minutes that were saved for the messages.
By selecting a calculation type, you decide whether to calculate with the number of messages or the sum of minutes. In addition, select a dimension and filters to specify the criteria for calculating the messages.
1. plentyBI edition
How many and which key figures and corresponding dimensions you can create depends on the edition you have booked.
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New customers: Choose the appropriate plentyBI edition while you order plentysystems.
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Existing customers: Choose the appropriate plentyBI edition in the "My account" area.
2. Calculation
3. Dimension
3.2. Created at
Filters the selected key figure and dimension additionally by the creation date the messages. Select a comparison operator on the left. Then determine the desired date or time period on the right.
3.3. Creation date, User
The key figure Messages is displayed grouped by creation date and user. This way, you can see at a glance when the messages were created. A further differentiation is made according to the users of the messages.
3.4. Creation date, Tag
The key figure Messages is displayed grouped by creation date and tags. This way, you can see at a glance when the messages were created. A further differentiation is made according to the tags that are linked with the message.
4. Filters
Filters allow you to narrow down the data calculated by the key figure. The following chapters contain an overview of all available filters.
Important: Different filters are available depending on the dimension you have selected for the key figure.
4.1. Chargeable
Filters the selected key figure and dimension additionally by whether or not the messages were billed. Select the comparison operator Is equal to and activate the option Chargeable.
4.2. Contact ID
Filters the selected key figure and dimension additionally by one or several contact IDs that are linked with the messages. For this filter you can select the contact IDs that are available in your system. Select a comparison operator on the left and enter the desired contact IDs into the text field separated by comma.
4.3. Created at
Filters the selected key figure and dimension additionally by the creation date the messages. Select a comparison operator on the left. Then determine the desired date or time period on the right.
4.4. Deleted at
Filters the selected key figure and dimension additionally by the date when the messages were deleted. Select a comparison operator on the left. Then determine the desired date or time period on the right.
4.5. Done at
Filters the selected key figure and dimension additionally by the date on which the messages was completed. Select a comparison operator on the left. Then determine the desired date or time period on the right.
4.6. From contact ID
Filters the selected key figure and dimension additionally by one or several contact IDs. For this filter you can select the contact IDs that are available in your system. Select a comparison operator on the left and enter the desired contact IDs into the text field separated by comma.
4.7. From email
Filters the selected key figure and dimension additionally by one or several email addresses. Select a comparison operator on the left and then enter the desired email address(es).
4.8. From user
Filters the selected key figure and dimension additionally by one or several users. Select a comparison operator on the left and then the desired users (check_box).
4.9. Minutes
Filters the selected key figure and dimension additionally by the number of minutes. Select a comparison operator on the left and then enter the desired number of minutes.
4.10. Order ID
Filters the selected key figure and dimension additionally by one or several order IDs. For this filter you can select the order IDs that are available in your system. Select a comparison operator on the left and enter the desired order IDs into the text field separated by comma.
4.11. Referrer
Filters the selected key figure and dimension additionally by one or several referrers the messages. Select a comparison operator on the left and then the desired referrers (check_box).
You can choose between the referrers Back end, Plugin, REST API and System for this filter.
4.12. Tag
Filters the selected key figure and dimension additionally by one or several tags. For this filter you can select the tags that are available in your system. Select a comparison operator on the left and then the desired tags (check_box).