Customs numbers

Customs numbers are mandatory when shipping to certain destination countries.

In the menu Setup » Orders » Shipping » Customs numbers you can store customs numbers according to certain criteria (client, order referrer, delivery country). You can enter values manually or have them determined automatically.

The following values are available:

Table 1. Customs numbers - Options
Type of customs number Explanation

EORI

Uses the EORI value from the master data of the PlentyONE system

VAT

Uses the calculated VAT value from the accounting settings, based on client and location

Individual value

Uses the individually set value

Adding customs number:

  1. Go to Setup » Orders » Shipping » Customs numbers.

  2. Click on the plus (+).
    → A pop-up window opens.

  3. Enter a name or a note in the first line.

  4. From the drop-down list, select the client for which you want to enter the customs number.

  5. Activate the toggle if you want to set these settings as the default.

  6. If the toggle is activated and this information is saved as the default, select a source and a customs number type from the drop-down lists.

  7. If the toggle is not activated, select an order referrer and a delivery country from the additional drop-down lists that appear in this case.

  8. Select whether the customs number is to be used for export, import or both.

  9. Save () the settings.
    → The customs number entered appears in the table.

Set default

Set a default for each client: The information set as the default is automatically used if there is no individual configuration and prevents incomplete shipping notifications. Setting a default value is mandatory.