Best practice: Set up eBay Seller Managed Services

eBay Seller Managed Services (SMS) allows you to set up new shipping services for bulky items in eBay. For example, you can offer delivery to a room of choice, assembly of the item, and removal of the old item.
This best practice teaches you which settings you have to carry out in PlentyONE in order to use the new shipping methods for bulky deliveries on eBay.

Which services for bulky deliveries are available?

You can offer the following shipping services for bulky deliveries to your customers on eBay:

  • Kerbside

  • Doorstep

  • Room of choice

  • Room of choice plus unpackaging

  • Room of choice and old item removal

  • Room of choice plus old item and packaging removal

  • Room of choice plus assembly

  • Room of choice plus assembly and unpackaging

  • Room of choice plus assembly and old item removal

  • Room of choice plus assembly, unpackaging and old item removal

For further information about the new shipping services for bulky deliveries, refer to eBay.

Note: The new shipping services for bulky deliveries can currently only be used for the eBay platforms Germany and UK.

1. Conditions and settings on eBay

In order to use eBay Seller Managed Services, you have to be whitelisted by eBay for the service. Contact your contact persons at eBay for more information.

You have to carry out a few settings on eBay prior to setting up the new shipping services for eBay in PlentyONE.

  • Create new rate tables with the new shipping services for bulky deliveries on eBay. Enter the costs and the delivery times for each shipping service in the rate tables.
    Further information on how to set up rate tables is available on eBay.

  • Add the new rate tables to your listings on eBay that you want to offer bulky delivery services for. To do so, create new shipping policies on eBay which include the new rate tables and link those shipping policies with your listings.

2. Which settings do I need to carry out in PlentyONE?

After you have carried out all settings on eBay and have set up the new rate tables and shipping policies, import the new rate tables and shipping policies into your PlentyONE system.

Synchronising rate tables:

  1. Go to Setup » Markets » eBay » Data exchange » Tab: Other.

  2. In the Synchronise rate tables area, select the eBay account from the drop-down list that you want to synchronise the rate tables for.

  3. Click on Start ().
    → The new rate tables are imported into PlentyONE.

Next, import the shipping policies into PlentyONE. so that the changes that you made on eBay will also be available in PlentyONE.

Importing shipping policies:

  1. Go to Setup » Markets » eBay » Business policies.

  2. Select the eBay account from the drop-down list.

  3. Select the eBay platform from the drop-down list.

  4. Click on Import.
    → The shipping policies with the new rate tables are imported into PlentyONE. The newly imported shipping policies are also saved in the shipping profiles in PlentyONE.

Note: If you want to use a specific shipping profile in PlentyONE for the bulky deliveries shipping services, then you can map the shipping services to a specific PlentyONE shipping profile in the Setup » Markets » eBay » Settings » Shipping profile links menu. To do so, open the Setup » Markets » eBay » Settings » Shipping profile links menu, select the eBay platform and map the eBay shipping profiles with bulky deliveries shipping services with your PlentyONE shipping profiles.