FAQ
On this page, you can find questions and answers about the Fulfilment area. We are continuously adding more questions and answers to this list.
Where can I see error logs when registering the order failed?
An error message is displayed if an order cannot be registered.
Refer to the Data » Log menu when searching for errors. Entries are saved in this menu for 4 weeks. For further information about the log, refer to the Data log page of the manual.
Note the FAQ thread in the forum
If you get stuck at some point, it’s worth having a look at the comprehensive forum thread in our fulfilment category where the most common errors and the corresponding solutions are shown. You can find the thread here. Please note that this thread is currently available in German only.
The thread is divided into 4 big topics:
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