Temu

On Temu customers can find a broad range of products concerning fashion, electronics, household items, beauty products, toys and nonfood pet supplies.

Open beta test phase

To participate in the open beta test phase, you must already be registered as a seller on Temu.

1. Becoming a seller on Temu

First, register as a seller on Temu in order to offer your items on Temu. Afterwards, you will receive your access data that are required for the setup in PlentyONE.

2. Frequency of data exchange

After you have set up Temu in PlentyONE, data is exchanged with the market in the intervals described in Table 1.

Table 1. Frequency of data exchange
Data Interval

Order import

every 15 minutes

Stock synchronisation

every 15 minutes

Price synchronisation

every 15 minutes

Import of cancellations

every 15 minutes

3. Setting up the data exchange

In order for the interface to successfully carry out the order import, at least the settings in the following table are required.

Table 2. Mandatory settings for Temu
Settings section Settings

Order import

Basic settings for the sales channel in the menu Sales Channels » Accounts

  • The Access Token is entered.

Variation settings

  • The Variation ID in PlentyONE is saved as the SKU for the variation in Temu.

4. Workflow of an order

  • Your items are listed on Temu.

  • Customers place an order on Temu.

  • Customers make their payments to Temu.
    Note: For Temu, only the payment method [Temu] Direct Checkout is available.

  • The order is imported into PlentyONE.

  • The order is shipped.

  • The shipping confirmation is either sent to Temu via event procedure or manually (via the status change on the order).

Note: You can either send all items of an order or only specific order items. To do so, create a delivery order in the Orders » Orders menu and select the option For specific order items.

Address change is saved automatically

If an address changes when ordering a product from Temu, the new address is automatically created for the contact that is linked to the order in PlentyONE.

5. Setting up Temu in PlentyONE

First, create an account and carry out the basic settings to set up the sales channel in PlentyONE. To do so, proceed as described below.

Temu sales channels

With PlentyONE, you can sell your items on the Temu sales channels Czech Republic, France, Germany, Hungary, Italy, Netherlands, Poland, Portugal, Spain and United Kingdom.

5.1. Creating an account

In the Sales Channels » Accounts menu, create an account for Temu.

Creating an account:

  1. Open the Sales Channels » Accounts menu.

  2. Click on Create account (add).
    → The window Create account opens.

  3. Select Temu from the drop-down list Platform.

  4. Select the Client (Shop) from the drop-down list.

  5. Enter a name for the account.

  6. Click on add CREATE.
    → The account for Temu is created.

5.2. Account overview

In the Sales Channels » Accounts menu, you can create your Temu account. In addition, you can find an overview of the account here.

Table 3 contains an overview of the accounts in the Sales Channels » Accounts menu.

Table 3. Accounts in the Sales Channels » Accounts menu.
Setting Explanation

bigtop_updates Connection

Connection status of the account.
Accounts can have the following connection statuses:

  • Connected (bigtop_updates) = The account is connected to the sales channel.

  • Disconnected (signal_disconnected) = The account is not connected to the sales channel.
    Note: If the account is Disconnected, this may be due to missing or incorrect basic settings for the sales channel.

Name

Account name.

more_vert More

Click here to display more actions.

settings Account settings

Open the account settings.

error Errors

Open errors for Product listings oder Offer listings. The number of errors for the product listings or offer listings for this account is shown in brackets.

list Product listings

Open the overview of product listings for this account.

toggle_off Activate account

Activate the account.

delete Delete account

Delete the account.

Listings online

Hover over Listings online to see the number of product listings and offer listings that are listed on sales channels for this account.

Errors

Hover over Errors to see the number of errors that occurred for product listings and offer listings.

5.3. Carrying out the channel settings for Temu

Next, carry out the channel settings for Temu.

Carrying out the channel settings for Temu:

  1. Open the Sales Channels » Accounts menu.

  2. Click on the tile for Temu.
    → The tab Channel settings opens.

  3. Carry out the settings. Pay attention to the explanations given in Table 4.
    Note: You can only carry out the settings in the General, Orders and Shipping service provider sections once you have correctly entered the Access Token in the API credentials section and saved the settings.

  4. Save () the settings.

Note: You need to create a separate Temu account for each Temu country platform on which you offer items.

Table 4. Channel settings for the sales channel Temu
Setting Explanation

API credentials

Access token

Enter the Access Token that you received from Temu.
Note: Every Access Token is usually only valid for 90 days. You will receive no notification when the token has expired. We therefore recommend to regularly check in the Temu backend whether your access token is still valid.

General

Active

Activate the Temu account in order to enable the data exchange with Temu.

Country

Select the country in which you want to offer your items with this Temu account. You can currently offer your items in the following countries:

  • Czech Republic

  • France

  • Germany

  • Hungary

  • Italy

  • Netherlands

  • Poland

  • Portugal

  • Spain

  • United Kingdom

Note: You need to create a separate Temu account for each country in which you want to sell your items.

Orders

Cron for order import

Activate to automatically import Temu orders into PlentyONE every 15 minutes.

Import customer cancellations

Activate to automatically import customer cancellations into PlentyONE every 15 minutes.

Status for cancelled orders

Select a status from the drop-down list, in which orders that have been cancelled by Temu should be imported in PlentyONE.

Map shipping service providers

Temu shipping service provider

Select a shipping service provider available for this country that should be linked with the PlentyONE shipping service provider.

5.4. Modifying the account settings

In the Account settings tab, you can adjust the account’s name.

Carrying out account settings:

  1. Open the Sales Channels » Accounts menu.

  2. Open the account for Temu.

  3. Open the settings Account settings tab.

  4. Enter the name.

  5. Save () the settings.

5.5. Activating the account

In the Sales Channels » Accounts menu, activate the account to enable the data exchange with Temu.

Activating the account for Temu:

  1. Open the Sales Channels » Accounts menu.

  2. Click More (more_vert) in the tile for Temu.
    → A drop-down list with further options appears.

  3. Select the Activate account (toggle_on) option from the drop-down list.
    → The account is activated and data can be exchanged with Temu.

5.6. Activating the order referrer

Go to Setup » Orders » Order referrer to activate the order referrer. This ensures that orders are assigned to the correct sales channel.

What is an order referrer?

An order referrer tags an order with the sales channel on which the order was generated. Sales channels can be e.g. your online shop or markets on which you sell your items. Each sales channel has an individual order referrer. Some order referrers are available by default in your PlentyONE system. Further order referrers are added e.g. if you install a new plugin. For further information about the order referrer, see the page Order referrer of the PlentyONE manual.

Activating the order referrer for Temu:

  1. Go to Setup » Orders » Order referrer.

  2. Click Search (search).

  3. In the list, navigate to the option Temu with the ID 182.00.

  4. On the right of the referrer’s line, click on Edit (edit).
    → The window Edit referrer opens.

  5. Activate the option Visible in selection (toggle_on).

  6. Click on Save (save).
    → The referrer is active.

5.7. Assigning a variation for order import

To ensure correct assignment during order import, each variation in PlentyONE must be linked to its corresponding variation in Temu. To do this, you must first copy the variation ID from PlentyONE and save it as the SKU for the corresponding variation in Temu.

Assigning a variation using the variation ID:

  1. Go to Item » Items » [Open variation].

  2. Click Copy (content_copy) next to the variation ID in the toolbar.
    → The variation ID is copied to the clipboard.

  3. Log in to the Temu Seller Center.

  4. Go to Manage products.

  5. Scroll to the row of the variation you want to link.

  6. Click Edit SKU (edit) next to the SKU.
    → The Edit SKU window opens.

  7. Paste the copied variation ID into the SKU field.

  8. Click Save.
    → The variation ID from PlentyONE is saved as the SKU for the variation in Temu.
    → The variation will be assigned to the order in PlentyONE during order import.

6. Updating prices and stock levels for products

Currently, it is not yet possible to create new offers on Temu via PlentyONE. But you can automatically update the prices and stock levels of products that are already listed on Temu using PlentyONE.

To do this, proceed as follows:

  1. Activate your Temu account in PlentyONE.

  2. Ensure that the relevant variations already exist in your Temu account and that you have assigned a SKU to them as described in this chapter.

  3. Activate the variations that correspond to your existing Temu products.

  4. Create an offer catalogue.

  5. Activate the offer catalogue.

  6. Then create an offer listing.

  7. Activate the offer listing.

Once you have activated the offer catalogue, the account, the offer listing and the variations, the prices and stock levels of your existing Temu products will be automatically synchronized every 15 minutes. In the following chapters, you will learn how to do this.

6.1. Setting the variation availability

You need to activate the variations that you want to sell on Temu. This is done in the Availability and visibility section of a variation within the Item » Items » [Open item] » [Open variation] menu.

  • For one variation

  • Using variation group function

  • Using batch processing

Making a variation available for Temu:

  1. Go to Item » Items » [Open item] » [Open variation].
    Tip: To sell all variations of an item on Temu, carry out the settings for the item’s main variation. If the inheritance function is active for the variations, then this activates the availability of all variations of the item.

  2. In the Availability and visibility section, activate the option Active.

  3. In the Sales channels section, click Add sales channels (add).
    → The window Add sales channels opens.

  4. In the drop-down list Sales channels, select the option Temu.

  5. Click Apply.
    → The sales channel is added.

  6. Save () the settings.
    → The variation is available for Temu.

Use the variation group function to edit multiple variations at once. You select the variations that you want to edit.

Making several variations available for Temu using the variation group function:

  1. Go to Item » Items.

  2. Set search filters as needed and start the search.

  3. Select () the variations to be edited.

  4. In the toolbar, click on layers » layers Variation group function.
    → The Variation group function window opens.

  5. Select the action Sales channels from the drop-down list Actions.
    → The action is added to the lower part of the window.

  6. In the drop-down list Sales channels, select the option Temu.

  7. Select the action Active from the drop-down list Actions.
    → The action is added to the lower part of the window.

  8. Activate the option Active.

  9. Navigate to the area Availability.

  10. Click Execute to apply the settings.

Batch processing allows you to edit several variations at once. You use filters to limit which variations are edited.

Making several variations available for Temu using batch processing:

  1. Go to Item » Batch processing.

  2. Click on the tab Variations in the upper left corner.

  3. Use the filters on the left to specify which variations should be processed.

  4. Navigate to the area Market availability.

  5. Activate the checkbox to the left of the option Temu.

  6. Activate the checkbox to the right of the option Temu.

  7. Navigate to the area Availability.

  8. Activate the checkbox to the left of the option Active.

  9. Activate the checkbox to the right of the option Active.

  10. Click on Apply to apply the settings to the variations.

6.2. Creating a catalogue

Offer data is exported to Temu via a catalogue. Go to Data » Catalogues to create catalogues for Temu. Afterwards, link the Temu data fields with offer data saved in PlentyONE in the catalogue you created. Once you have activated the offer catalogue, the account, the offer listing and the variations, the prices and stock levels of your existing Temu products will be automatically synchronized every 15 minutes.

What is a catalogue?

Catalogues are used to export data from your PlentyONE system. There are two different catalogue formats:

  • Marketplace formats are used to export item data to markets.

  • Standard formats are used to export data from your PlentyONE system into a file.

Catalogues with marketplace formats allow you to tailor your item information exactly to the needs of the market. Because here, you assign a suitable PlentyONE data field to each of the data fields of the market. When your variation data is exported to the market, the market’s data fields are then filled with the correct PlentyONE data.

Creating a catalogue:

  1. Go to Data » Catalogues.

  2. Click on Create catalogue (add).

  3. Enter a name for the catalogue.

  4. In the drop-down list Marketplace, select the option Temu.

  5. In the drop-down list Export type, select the option Listing.

  6. From the drop-down list Category, select the option Temu Offers.
    Tip: At present, you can only create offer catalogues for this sales channel.

  7. Click CREATE CATALOGUE.
    → The catalogue is created.
    → The catalogue is opened for editing.

6.2.1. Mapping data fields in the offer catalogue

After you have created an offer catalogue, map the channel’s data fields to item data saved in PlentyONE. This chapter describes how you map data fields and what particularities apply for item exports to Temu.

  • The market expects product data that cannot be saved in the PlentyONE item menu? Then create a property for this data. Link this property with your variations. The actual values are saved as property values for this property. Is this your first time working with properties? Then read up on the principles of properties first.

Getting to know the catalogue menu for marketplace formats
catalogue menu colours
Availability Explanation

Navigation

When you open a catalogue, the view Mapping is shown. On the very left is the navigation.

  • Switch to other views of the catalogue.

  • Open the catalogue settings.

  • Use filters that limit the data that is exported.

  • Go back to the list of catalogues.

  • Create a new catalogue.

Toolbar

The toolbar provides actions for the catalogue. For example, save your mappings, restore an older version of the catalogue or hide or show optional marketplace data fields.

Marketplace data field

To the right of the navigation, all data fields available for the market are listed. Mandatory fields are marked with an asterisk (✱).
Tip: Show or hide optional marketplace data fields in the toolbar. To do so, click on the further actions (more_vert).

PlentyONE data fields

On the right side of the catalogue, you map the marketplace data fields to appropriate PlentyONE data fields. In the screenshot above, a few of the fields are already mapped.

Mapping catalogue fields:

  1. Go to Data » Catalogues.

  2. Click on the catalogue.
    → The Mapping tab opens.
    → In the left-hand column, the market’s data fields are listed.
    Tip: Mandatory fields are flagged with an asterisk (*).
    → In the right column, you map the PlentyONE data fields. Any PlentyONE data fields that you already mapped are also shown in this column.

  3. Map suitable PlentyONE data fields to the market data fields.
    For each marketplace data field, you have a number of mapping options. Expand the info boxes below to get more information about each of these mapping options.

    • Simple 1:1 mapping

    • Simple 1:1 mapping with properties

    • Complex 1:1 mapping

    • 1:1 mapping with fallback data fields

    • 1:n mapping

    • Own value mapping

    • Mapping with mathematical calculations

  4. Save () the catalogue.
    → The mappings are saved.

Simple 1:1 mapping: 1 marketplace data field, 1 PlentyONE data field

In a simple 1:1 mapping, you map a PlentyONE data field to the marketplace data field. If no suitable setting exists in PlentyONE. you can map a property instead.

As such, simple 1:1 mappings allow you to:

  • I want to fill this marketplace data field with the data from this PlentyONE setting.

  • If the data field is empty for a variation, no value is exported for this variation.

Creating a simple 1:1 mapping:

  1. Next to the marketplace data field, click on + Add data field.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. Click on the group you need.
    → The PlentyONE data fields of the group are shown.

  3. Click on the plus to the right of the PlentyONE data field you want to select.
    → The PlentyONE data field is added to the right.

  4. Click on Confirm.

Example: Sales price and RRP for Otto Market

This gif shows you how to map the marketplace data fields Sales price and RRP for Otto Market to PlentyONE data fields:

gif catalogue mapping simple en
Simple 1:1 mapping: with properties: 1 marketplace data field, no PlentyONE data field

Reminder: In a simple 1:1 mapping, you map a PlentyONE data field to the marketplace data field. However, what can you do if PlentyONE does not offer a suitable data field? Then it’s the properties' moment to shine. Properties allow you to save any kind of information in your properties.

Creating a property:

  1. Create a property with the necessary values.
    Tip: Find out how to do that here.

Creating a simple 1:1 mapping with properties:

  1. Next to the marketplace data field, click on + Add data field.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. Expand the group Property.
    → The property groups are shown.

  3. Expand the group you need.

  4. Click on the Plus sign on the right of the property you want.

  5. From the drop-down list Language, select the language in which you send the data to the market.

  6. Click on Confirm.
    → The property is mapped to the marketplace data field.

Complex 1:1 mapping: 1 marketplace data field, 1 PlentyONE data field

Like with the simple 1:1 mappings, you map a PlentyONE setting or property to a marketplace data field. Complex mappings are necessary whenever a marketplace data field has more than one possible value. Instead of mapping data fields, for complex mappings you map individual values of these data fields. For example, you cannot simply map the PlentyONE data field Shipping profile to the marketplace data field Shipping method. Why? The market cannot know which of your shipping profiles in PlentyONE corresponds to which of their shipping methods.

Do not enter own values for complex mappings. All values that you enter must be saved for the variations, either in a setting or as a property value. This also applies if the value Comparative value is shown. You still need to enter exactly the value of the setting or property that you mapped.

In complex mappings, the value of the market is always exported. Only when you map an own value, the own value that you enter is exported.

You can recognise complex mappings from the field that is shown below the name of the marketplace data field. Click on the field to show the values available for the marketplace data field.

catalogue complex mappings

Examples for complex 1:1 mappings are:

  • Categories

  • Brands

  • Shipping setting

Important: For complex mappings, do not map own values or properties of the type None.

Creating a complex 1:1:n mapping:

  1. Click on the field for the marketplace data field.
    → A list of the available values is shown.

  2. Select the value that you want to map a PlentyONE data field to.
    → The value is mapped.

  3. Next to the marketplace data field, click on + Add data field.
    → To the left, the available PlentyONE data fields are listed in groups.

  4. Click on a group.
    → The PlentyONE data fields of the group are shown.

  5. Click on the PlentyONE data field for which you want to map values.
    Important: Do not map own values or properties of the type None.

  6. Your next steps depend on the PlentyONE data field you selected:

    • Alternative 1: The available values for the PlentyONE data value are shown on the left.

      • Next to the value you want to select, click on the plus.
        → The value is added to the field on the right.

      • Click on Confirm.

    • Alternative 2: The PlentyONE data field is inserted and the field Comparative value is shown.

      • In the field Comparative value, enter a value that is saved in the setting or the property of the mapped PlentyONE data field.

      • Click on Confirm.

    • Alternative 3: The PlentyONE data field is inserted and a drop-down list is shown.

      • Select a value from the drop-down list.

      • Click on Confirm.
        → The value of the marketplace data field is exported, not the value of the PlentyONE data field.
        Exception: Only when you map an own value, the own value that you enter is exported.

Example: Delivery time in days for Otto Market

This gif shows you how to map suitable PlentyONE values to the values of the marketplace data fields Delivery time in days for Otto Market:

gif catalogue mapping complex en
1:1 mapping with fallback data fields: 1 marketplace data field, 1 PlentyONE data field with alternative(s)

In a 1:1 mapping with one or more fallback data fields, you map a PlentyONE data field to the marketplace data field. In addition, you specify one or more fallback data fields. This ensures that the system keeps looking if the first PlentyONE data field is missing or empty.

So this mapping specifies:

  • I want to fill the marketplace data field with the data from the selected PlentyONE setting.

  • If that data field is missing or empty for a variation, the first fallback data field is checked. The value of that fallback data field is exported instead.

  • If the first fallback data field is also missing or empty for the variation, the second fallback data field is checked. If a value is found, the value of the second fallback data field is exported for the variation etc.

Two separate fallback conditions are available:

Null (default)

The fallback data field is used if the data field above is mapped in the catalogue but not linked to the variation.

The condition "Null" is useful when you want to map fallback data fields for the following types of PlentyONE data fields:

  • SKU

  • Barcodes

  • Sales prices

  • Properties

Important: When you add a fallback data field, the fallback condition "null" is selected automatically. To apply the fallback condition "leer", you need to change the default setting.

Empty

The fallback data field is used if the data field above is mapped in the catalogue and linked to the variation, but is empty.

The condition "Empty" is useful when you want to map fallback data fields for the following type of PlentyONE data fields:

  • PlentyONE data fields that are available for variations by default

Important: When you add a fallback data field, the fallback condition "null" is selected automatically. To apply the fallback condition "leer", you need to change the default setting.

Note: Even if you assign one or more fallback data fields, the value of only one of those fields is exported. For each variation, the mapped PlentyONE data fields are checked in the order in which you mapped them. This means that if the first data field does not provide a value for a variation, the first fallback data field is exported etc.

Creating a 1:1 mapping with fallback data fields:

  1. Next to the marketplace data field, click on + Add data field.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. Click on the group you need.
    → The PlentyONE data fields of the group are shown.

  3. Click on the plus to the right of the PlentyONE data field you want to select.
    → The PlentyONE data field is added to the right.

  4. In the list of PlentyONE data fields, click on the plus icon next to the PlentyONE data field that you want to map.
    → The fallback data field is added with the fallback condition "null".

  5. Alternative 1: To add the fallback data field with the fallback condition "null":

    1. Click on Confirm.
      → The fallback data field is exported if the data field above is not linked to the variation.

  6. Alternative 2: To add the fallback data field with the fallback condition "empty":

    1. To the left of the fallback data field, click on the cog ().
      → The window Data column settings is shown.

    2. For the setting Fallback condition, select the option Empty.

    3. Click on Save.
      → The fallback data field is added with the fallback condition "empty".

    4. Click on Confirm.
      → The fallback data field is exported if the data field above is empty for the variation.

Example: Fallback data field for SKU for Otto Market

This GIF shows you the mapping for the OTTO Market marketplace data field SKU. The PlentyONE data field SKU is mapped to this marketplace data field. The PlentyONE data field Variation ID is mapped as the fallback data field. The fallback condition "null" is applied automatically.

Result: The fallback data field Variation ID is exported if the data field SKU is not linked to the variation.

gif catalogue mapping fallback en
1:n mapping: 1 marketplace data field, several PlentyONE data fields

In a 1:n mapping, you map several PlentyONE data fields to the marketplace data field. You can link these data fields with a separator.

So this mapping specifies:

  • I want to combine these PlentyONE data fields during export so that the marketplace data field is filled with the data of these two or more PlentyONE settings.

Creating a 1:n mapping:

  1. Next to the marketplace data field, click on + Add data field.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. Click on the group you need.
    → The PlentyONE data fields of the group are shown.

  3. Click on the plus to the right of the PlentyONE data field you want to select.
    → The PlentyONE data field is added to the right.

  4. Click on Confirm.

  5. To the right of the mapped PlentyONE data field, click on Add data field ().
    → To the left, the list of available PlentyONE data fields again are shown in groups.

  6. Map one or several additional PlentyONE data fields to the marketplace data field as described above.

  7. Click on Confirm.

  8. To the very right of the row, click on Settings ().

  9. Select a separator from the drop-down list Separator or add a custom separator.

  10. Click on Save.

  11. Save () the catalogue.
    → The mappings are saved.
    → During the export, the content of the PlentyONE data fields is combined and exported as one field.

Own value mapping: 1 marketplace data field, the same value for all variations

You are sure that you want to export the same value for all variations of a catalogue for a marketplace data field? Then specify an own value. This own value is then exported for all variations.

So this mapping specifies:

  • For this marketplace data field, I want to export the value that I entered in the field Own value for all variations of this catalogue. The value you enter is always exported. The value overwrites the market value also in complex mappings where usually the value of the market is exported. As such, make sure you enter an own value that the market accepts for this marketplace data field.

Creating an own value mapping:

  1. Next to the marketplace data field, click on + Add data field.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. Click on the plus next to Own value at the top of the list.
    → The field for the own value is added to the view.

  3. Enter a value into the input field.
    → This value is exported for all variations.

Example: Diameter information

You want to export diameter information for some of your variations. The diameter is saved in centimetres for all your variations. Instead of creating a property for the unit and linking this property to the variations, you can enter the own value cm.

This is an example of how you can map an own value for the diameter unit:

gif catalogue own value en
Mapping with mathematical calculations: 1 Marketplace data field, the PlentyONE value is recalculated using the formula during export

Mathematical calculations allow you to change numerical values automatically during the export.

  • This function only works for data fields that contain numerical values.

  • This functionality is new and not available for all catalogue formats.

So this mapping specifies:

  • I want the numerical value of a PlentyONE data field to be recalculated during the export. Basic arithmetic operations are available for the formulas.

Recalculating numerical values:

  1. Next to the marketplace data field, click on + Add data field.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. At the very top of the list, click on the plus icon next to Formula (calculate).
    → The data field Formula is added to the field on the right.

  3. Click into the data field.
    → The window Modify value is shown.

  4. Enter a numerical value or select a PlentyONE data field at the bottom right of the window to add it to the calculation (add).
    Tip: Use the search function. This helps you to find data fields quickly.

  5. Optional: If the symbol more_vert is shown in the data field, select the correct assignment for the data field.
    Tip: A number tells you how many assignments are necessary for the data field.

    1. Click on the icon more_vert.

    2. In the window shown, select the assignments from the drop-down list.

    3. Save the settings.

  6. Enter numbers and mathematical operators with the on-screen calculator or the keyboard.

  7. Save the settings.
    → The entered formula is displayed in the overview.
    → The calculation will be carried out in the next export.

To help you with mapping your data fields for the catalogue, we have created a list of recommended data field mappings. Note that these mappings are recommendations only. Depending on how you manage your item data, other mappings may be more appropriate than the recommendation given here.

  • Need more information about the PlentyONE data fields? All data fields are described on the manual page for the export type Listing.

Important: Pay attention to the difference between gross and net prices when mapping prices in your catalogue.
Example: The sales price in PlentyONE is a gross price (including VAT), while the base price data field for Temu expects a net price (excluding VAT).
Therefore, select the appropriate price.

List of recommended data field mappings for the export type Listing

6.2.3. Activating the catalogue export

You have set up Temu in PlentyONE and created a catalogue for updating the prices and stock levels of your existing Temu products? Then activate the catalogues you want to export to Temu in the Data » Catalogues menu and continue with creating offer listings.
Once you have activated the catalogue for updating prices and stock levels, the Temu account, the offer listing and the variations, the prices and stock levels of your existing Temu products will be automatically synchronized every 15 minutes.

Activating the catalogue export to Temu:

  1. Go to Data » Catalogues.
    → The catalogues are listed.

  2. Scroll to the Temu catalogue.

  3. In the Active column, move the toggle button to the right ().
    → The catalogue is active.
    Tip: Go to Data » Catalogue export status for information about the status of the export.

6.3. Managing listings

You create and manage offers for Temu via listings. The Sales channels » Accounts » [Open account] menu offers you an overview of your listings. Here you can create and manage product listings and offer listings. Click on the tile for Temu to create product listings or offer listings for Temu.

Right now, product listings cannot be created for Temu. Instead create offer listings.
Note that it is currently not possible to create new offers on Temu via offer listings. But you can use offer listings to automatically update the prices and stock levels of your existing Temu products.

6.4. Offer listings

In the list offer listings menu of the account you gain an overview of your offer listings.

Tip: You can switch between specific views of offers and the listing group view via the menu button and folder.

  • menu gives you an overview of all the offer listings.

  • folder shows you the listing groups of the offer listings. Extend a listing group by clicking chevron_right, to see all listings within the group.

Applying search filters
If you only want to take a look at certain offer listings, apply filters and narrow down the listings which are displayed. To do so, click on Filters (tune) at the top of the menu.

Applying filters:

  1. Open the Sales Channels » Accounts » [Open account] » Offer listings menu.

  2. Click on Filters (tune) at the top of the menu.

  3. Select one or multiple filters.

  4. Click Search (search).
    → The selected filters are applied and the appropriate offer listings are displayed.
    → The filters that were applied are displayed at the top of the menu.

Tip: You can also reset (refresh) the selected filters. Then all offer listings will be displayed again.

  • Single listing view

  • Group view

Table 5 offers an overview of the single listing view of offer listings.

Table 5. Offer listings overview
Column Explanation

Data sync

This column indicates whether data exchange for the offer listing is active or paused.
Tip: You can activate the data exchange in the listing’s line via more_vert » toggle_on Activate data sync .

Group ID

The ID of the listing group to which the offer listing is assigned. By clicking on the ID, you can open the listing group view.

Listing Name

Name of the offer listing.

SKU

SKU of the offer listing.
Note: You can edit the SKU. To do so, click Activate editing mode (edit). Make the changes and click Save (save) to apply them. If you want to exit the editing mode, click Deactivate editing mode (edit_off).

Variation ID

ID of the variation.

Channel

The sales channel to which the listing is exported.

Status on Channel

Displays the listing status on the sales channel, for example if the listing is already listed on the sales channel. Possible status are:

  • help = Unknown

  • progress_activity = Outstanding

  • progress_activity = Creation pending

  • cancel = Failed (before creation)

  • check_circle = Online

  • cancel = Failed (on update)

  • pause_circle = Paused

  • unpublished = Offline

Note: For platforms with multiple sales channels, the number after the status icon indicates on how many sales channels the offer listing has this status.

List on

The sales channels on which the offer listing is to be offered are displayed here.
Click on the pencil icon (edit) to add or remove sales channels.

Errors

The error overview.
No entry = No errors occurred.
circle = Errors occurred. The number indicates the number of errors.

Template

The template selected for the listing.

Catalogue

The catalogue selected for the listing.

Creation date

The date and time on which the listing was created.

more_vert

Click here to display more actions.

toggle_on Activate data sync

Activate to permit the data exchange between the sales channel and the listing.
Note: Even if the Activate data sync option is activated, the listing will not be immediately listed on the sales channel. The listing data is only permitted to be exported to the sales channel. It depends on the respective sales channels when a listing is online.

delete Delete listing

delete Delete listing

preview Preview export results

Generates the preview of the export results. The preview opens in a separate window.

Table 6 offers an overview of the group view of offer listings.

Table 6. Group view of the offer listings
Column Explanation

Data sync

This column indicates whether data exchange for the listing group is active or paused.
Tip: You can activate the data exchange in the listing group’s line via more_vert » toggle_on Activate data sync.

Group name

Name of the listing group

SKU

SKU of the listing group.

Channel

The sales channel to which the listing group is exported.

Errors

The error overview.
No entry = No errors occurred.
circle = Errors occurred. The number indicates the number of errors.

Template

The template selected for the listing group.

Catalogue

The catalogue selected for the listing group.

Creation date

The date and time on which the listing group was created.

more_vert

Click here to display more actions.

toggle_on Activate data sync

Activate to permit the data exchange between the sales channel and the listing group.
Note: The data sync must also be activated for the single listing to list an offer listing on a sales channel.
Even if the Activate data sync option is activated in a listing group, the listings in this group will not be immediately listed on the sales channel. The listing data is only permitted to be exported to the sales channel. It depends on the respective sales channels when the listings are online.

delete Delete listing group

Delete listing group.

preview Preview export results

Generates the preview of the export results. The preview opens in a separate window.

6.4.1. Creating listings

Offers are transferred to Temu as listings. Carry out the following steps to create listings for Temu.

What are product listings and offer listings used for?

  • If the item you want to sell is not listed on the sales channel yet you will need to create a product listing for it first. Creating a product listing sends the product data to the sales channel and allows for the item to be listed.
    In order to actually be able to sell the item on the sales channel you will need to additionally create an offer listing. The offer listing contains data related to the sale of the item, such as its price and stock. In other words, a product listing allows you to list an item on a sales channel that did not previously exist on that sales channel, but in order to sell that item on that sales channel you also need an offer listing for that item.

  • If the item you want to sell is already listed on the sales channel you only need to create an offer listing. Offer listings send the data related to your offer, such as the price, stock, shipping costs etc., to the sales channel.
    In most cases you will only need an offer listing in order to offer a product on a sales channel. Many sales channels do not differentiate between product and offer listings. You only need to send offer listings to these kinds of sales channels.

At present, you can only create offer listings for Temu. Note that it is currently not possible to create new offers on Temu via offer listings. But you can use offer listings to automatically update the prices and stock levels of your existing Temu products.
6.4.1.1. Create offer listing

Offer listings are created in three steps:

  • First, you enter listing details, meaning you select the platform, template, and catalogue for the listing.

  • Next, you select the variations from which the offer listings are created.

  • Lastly, check and confirm your selection and create the listings.

Step 1: Specify listing details:

  1. Open the Sales Channels » Accounts menu.

  2. Open the account for Temu.
    → The Offer listings menu opens.

  3. Click add Create offers.
    → The Create offers tab opens.

  4. Select the platform Temu.

  5. Select the template for the catalogue.
    Tip: Only templates that are available for the platform Temu are displayed.

  6. Select a catalogue with your mappings for offer data.
    Tip: If you have no fitting catalogue yet, click on add Create catalogue. You will be forwarded to the Data » Catalogues menu and can create a catalogue.

  7. Optional: Activate Automatically activate listings after creation, if listing data should be automatically transferred to Temu after the listing is created.

  8. Click arrow_forward NEXT.
    → The Select variations view opens. Next, select the variations you want to add to the listing.

Step 2: Select variations:

  1. Select the variations you want to create the offer listing for.
    Tip: Use the search to filter for variations.
    Note: Only variations that are linked to Temu in the Item » Items » [Open item] » [Open variation] menu are displayed.
    Tip: If you want to create offer listings for all available variations, click on Click here to create listings for all [] variations above. You will be automatically redirected to the Preview and confirmation step. Offer listings can be created for a maximum of 50,000 variations at a time.

  2. Click add ADD TO SELECTED VARIATIONS.
    → The selected variations are displayed in the Selected variations section.
    Note: If you check a variation in the Selected variations section, you can remove the variation from the selection by clicking Remove from list.

  3. Click arrow_forward NEXT.
    → The selected variations will be displayed in a new view. In the last step, you preview and confirm your selection.

Step 3: Preview and confirm selection:

  1. Preview your settings in the Listing details section.

  2. Preview your selected variations in the Listing preview section. The listings are grouped by items. Extend a listing group (chevron_right) to see which variations are contained in the respective listing group.

  3. If everything is set and done, click CREATE OFFER LISTINGS.
    Note: If you activated Automatically activate listings after creation a window with a summary of your settings opens. Click check CONFIRM to create the offer listings.

7. Automating order processing

Set up event procedures to automatically inform Temu about changes to the order status. For Temu, the following event procedure is available:

  • Automatically inform Temu that the items have been shipped. (How?)

7.1. Send shipping confirmation to Temu

Set up an event procedure to automatically inform Temu when you have shipped all items of an order or individual items of a delivery order.

In order to successfully transfer a shipping confirmation, the following criteria must be met: A shipping service provider has been selected. A tracking number (with at least 5 characters) has been added to the order.
Note: If several tracking numbers and several items exist, the number of tracking numbers and items must be equal.

Setting up an event procedure

  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct name for the event procedure.

  4. Select the event according to {table-event-procedure}.

  5. Save () the settings.

  6. Carry out the additional settings according to {table-event-procedure}.

  7. Select the setting Active ().

  8. Save () the settings.

Table 7. Event procedure to send shipping confirmations to Temu
Setting Option Selection

Event

Status change

Order exported

Filter

Order > Referrer

Temu

Procedure

Plugins

Temu: Send shipping confirmation to Temu

8. Deleting an account

In the account overview of the Sales Channels » Accounts menu, you can delete a Temu account. Before deleting a Temu account, make sure that no orders exist anymore and that the account is deactivated.

Deleting an account:

  1. Open the Sales Channels » Accounts menu.

  2. In the tile of the Temu account that should be deleted, click on Delete account (delete).
    → A pop-up for deleting the account opens. If you want to delete the account, confirm the pop-up by clicking on delete Delete account.
    → The account is deleted.

9. Viewing the data log

Error reports of the export are logged in the Data » Log menu. In order to view the data log and search for specific errors, proceed as follows.

Viewing the data log:

  1. Go to Data » Log.
    → The data log overview opens.

  2. At the top, click on Filter (tune).

  3. In the Identifier field, enter the option TEMU to display all error reports for your Temu account.
    Tip: Select a date if you only want to see entries for a specific day.

  4. Optional: In the Integration field, additionally enter a path to refine the search further. E.g. the path Plenty\Modules\Temu\Services\Order\OrderImportServices to display only error reports for the order import.

  5. Click Search (search).
    → The error reports are shown according to the filter settings.