Conrad Core Integration

Conrad is a market specialised in consumer electronics, home technology, tools, and work safety.

Switch from Conrad plugin to Conrad Core Integration

If you want to switch from the Conrad plugin to the Conrad Core Integration, you can transfer your existing settings and SKUs to the new Conrad Core Integration. You can find instructions on how to do this here.

1. Becoming a seller at Conrad

First, become a seller with Conrad to start selling items on Conrad.

After registering, you will receive login details from Conrad. You need these login details to set up Conrad in PlentyONE.

2. Frequency of data exchange

After you have set up Conrad in PlentyONE, data is exchanged with the market in the intervals described in Table 1.

Table 1. Frequency of data exchange
Data Interval

Item export

once a day

full item export (creating + and updating offers)

once a day

Stock synchronisation

every 15 minutes

Price synchronisation

hourly

Order import

every 15 minutes

Importing refunds

every 15 minutes

3. Workflow of an order

  • Your items are listed on Conrad. The name of your company is shown with your items.

  • Customers place an order on Conrad.

  • The incomplete order is imported into PlentyONE.
    → At this point, the invoice and delivery address for the order are still missing and the order has not yet been paid for.

  • The order must be accepted or rejected via event procedure.

  • If the order is accepted, customers make their payments to Conrad.

  • With the payment confirmation, the invoice and delivery address on the order are updated in PlentyONE.
    → The order is complete.

  • The order is shipped.

  • The shipping confirmation must be sent to Conrad by event procedure.

Tax refunds for solar panels cannot be processed via PlentyONE

Customers who buy solar panels at Conrad and have them installed by companies with a specific certification can receive a certificate to have the value added tax refunded.
This process cannot be handled by PlentyONE at the moment, but it will be implemented in the future.

4. Setting up Conrad in PlentyONE

Now set up the market in PlentyONE.

4.1. Account overview

The Setup » Markets » Conrad » Settings menu provides an overview of your Conrad accounts. Table 2 lists the columns and available actions in the account overview.

Configuring columns

Click on Configure columns (settings) to define which settings should be displayed in the account overview.
The columns ID, Name, Active, Client, Order import, Item export, and Offer export are displayed in the overview by default.

Note: The account overview looks different depending on which columns you add or hide via Configure columns (settings). The following table only lists the columns which are displayed in the overview by default.

Table 2. Conrad account overview
Column Explanation

ID

The ID of your Conrad account. The ID is assigned automatically when you create a new account.

Name

The name of your Conrad account.

Active

circle = The account is active and data is exchanged with Conrad.
circle = The account is not active. Data is not exchanged with Conrad.

Note: Data is only exchanged with Conrad if the account is both connected with Conrad and active. In addition, an API key must be saved for the account. Click on Test connection in the account settings in order to connect to Conrad.

Client

The client (shop) that orders of this Conrad account are assigned to.

Order import

done = The order import for this account is active. Orders are imported into PlentyONE every 15 minutes.

close = Orders are not imported.

Item export

done = The item export for this account is active. Items are exported to Conrad once per day.

close = Items are not exported.

Offer export

done = The offer export for this account is active. A full offer export is carried out once per day. This means that new offers are created and existing offers are updated.
Stock is updated every 15 minutes.
Prices are updated every hour.

close = Offers are not exported.

more_vert More

Click here to display more actions.

delete Delete account

Delete the account.

4.2. Carrying out the basic settings

Carry out the basic settings for the market in the Setup » Markets » Conrad » Settings menu.

First, add a new account for Conrad.

Adding a new account:

  1. Go to Setup » Markets » Conrad » Settings.

  2. Click on Add account (add).
    → The Add account window opens.

  3. Enter an account name.

  4. Save () the settings.
    → A view with account settings opens.

  5. Carry out the additional settings. Pay attention to the explanations given in Table 3.

  6. Save () the settings.

Table 3. Settings for the market Conrad
Setting Explanation

Save

Save the settings.

more_vert More

Click here to display more actions.

delete Delete account

Delete the account.

Test connection

Click here to test whether a connection to Conrad could be established. In this step, the API key is checked.

Note: You have to test the connection again if you change the API key.

General

Account

The name of your Conrad account. You entered the name when you created the account.

Active

Activate the Conrad account. The data exchange with Conrad is started.

We recommend to only activate the account after you carried out all settings.

Note: The account has to be connected to a Conrad account so that data can be exchanged between PlentyONE and Conrad. The Conrad API key must be saved in PlentyONE.

Conrad API key

Enter the API key. You have received the API key from Conrad.

Client

Select a client (shop). The orders of this Conrad account will be assigned to this client.

Item

Item export

Activate to export items to Conrad once per day.

Map shipping profiles

Map your PlentyONE shipping profiles with the Conrad shipping profiles from the drop-down list.
Note: Click on (refresh) to update the shipping zones.

Mapping shipping profiles:

  1. Select the shipping zone from the drop-down list.
    Note: You need to have a default mapping to prevent errors during the order import. Define a fallback for unassigned shipping zones.

  2. Click on Show mappings for the selected zone.
    → A new view for mapping shipping profiles opens.
    Note: Your changes will not be saved. In order to save your changes first, click on Save () in the top left corner before mapping the shipping profiles.

  3. Click on Add mapping.
    → The window Add new shipping profile mapping opens.

  4. Select the Conrad shipping method.

  5. Select the PlentyONE shipping profile.

  6. Select the Conrad shipping service provider.

  7. Click on Save.
    → The new mapping is shown in the menu.
    Tip: You can edit the shipping profile mappings later on. To do so, click on More (more_vert) and then on Edit mapping (edit).

Orders

Order import

Activate to import Conrad orders into PlentyONE. Orders are then imported every 15 minutes.
Note: Every order that was imported into PlentyONE will be billed.
Note: If the order import is active, it is mandatory to assign statuses for shipped orders, credit notes, and cancelled orders.

Order import start date

Enter a date in the format D.M.YYYY or select a date via the calendar (today).
Only orders starting from this date will be imported into PlentyONE. Orders which were generated before this date will not be imported.
Note: When you create an account, the order import start date is automatically filled with the current date. If you want to import old orders, then enter the desired start date.

Allow cancellations for orders with invoice

Should customers be able to cancel an order if an invoice was already created?

Automatically cancel refunded orders until order status

Select an order status until which orders that were fully refunded should be automatically cancelled. Orders will automatically be cancelled if they have this status or a lower status. If the order has a higher status, then it will be refunded.

Tip: Select a status in which you can make sure that the item will not be shipped. Orders which have already been shipped cannot be cancelled.

Status for shipped orders

Select the order status for orders that were shipped.

Status for credit notes

Select the order status for orders that were refunded by Conrad.

Status for cancelled orders

Select the order status for orders that were cancelled.

Note: Select a status higher than status 8.

Offers

Offer export

Activate to export items to Conrad once per day.
A full offer export is carried out once per day. This means that new offers are created and existing offers are updated.
Stock is updated every 15 minutes.
Prices are updated every hour.

Note: Offers can only be exported if an item has already been activated. If an item has not been activated by Conrad, then the offer cannot be exported.

4.3. Activating the order referrer

Go to Setup » Orders » Order referrer to activate the order referrer. This ensures that orders are assigned to the correct sales channel.

What is an order referrer?

An order referrer tags an order with the sales channel on which the order was generated. Sales channels can be e.g. your online shop or markets on which you sell your items. Each sales channel has an individual order referrer. Some order referrers are available by default in your PlentyONE system. Further order referrers are added e.g. if you install a new plugin. For further information about the order referrer, see the page Order referrer of the PlentyONE manual.

Activating the order referrer for conrad:

  1. Go to Setup » Orders » Order referrer.

  2. Click Search (search).

  3. In the list, navigate to the option Conrad with the ID 176.

  4. On the right of the referrer’s line, click on Edit (edit).
    → The window Edit referrer opens.

  5. Activate the option Visible in selection (toggle_on).

  6. Click on Save (save).
    → The referrer is active.

5. Preparing variations

Now, prepare your variations.

5.1. Setting the variation availability

You need to activate the variations that you want to sell on Conrad. This is done in the Availability and visibility section of a variation within the Item » Items » [Open item] » [Open variation] menu.

  • For one variation

  • Using variation group function

  • Using batch processing

Making a variation available for Conrad:

  1. Go to Item » Items » [Open item] » [Open variation].
    Tip: To sell all variations of an item on Conrad, carry out the settings for the item’s main variation. If the inheritance function is active for the variations, then this activates the availability of all variations of the item.

  2. In the Availability and visibility section, activate the option Active.

  3. In the Sales channels section, click Add sales channels (add).
    → The window Add sales channels opens.

  4. In the drop-down list Sales channels, select the option Conrad.

  5. Click Apply.
    → The sales channel is added.

  6. Save () the settings.
    → The variation is available for Conrad.

Use the variation group function to edit multiple variations at once. You select the variations that you want to edit.

Making several variations available for Conrad using the variation group function:

  1. Go to Item » Items.

  2. Set search filters as needed and start the search.

  3. Select () the variations to be edited.

  4. In the toolbar, click on layers » layers Variation group function.
    → The Variation group function window opens.

  5. Select the action Sales channels from the drop-down list Actions.
    → The action is added to the lower part of the window.

  6. In the drop-down list Sales channels, select the option Conrad.

  7. Select the action Active from the drop-down list Actions.
    → The action is added to the lower part of the window.

  8. Activate the option Active.

  9. Navigate to the area Availability.

  10. Click Execute to apply the settings.

Batch processing allows you to edit several variations at once. You use filters to limit which variations are edited.

Making several variations available for Conrad using batch processing:

  1. Go to Item » Batch processing.

  2. Click on the tab Variations in the upper left corner.

  3. Use the filters on the left to specify which variations should be processed.

  4. Navigate to the area Market availability.

  5. Activate the checkbox to the left of the option Conrad.

  6. Activate the checkbox to the right of the option Conrad.

  7. Navigate to the area Availability.

  8. Activate the checkbox to the left of the option Active.

  9. Activate the checkbox to the right of the option Active.

  10. Click on Apply to apply the settings to the variations.

6. Exporting item data

Item data is exported to Conrad using catalogues. Go to Data » Catalogues to create catalogues for Conrad.

What is a catalogue?

Catalogues are used to export data from your PlentyONE system. There are two different catalogue formats:

  • Marketplace formats are used to export item data to markets.

  • Standard formats are used to export data from your PlentyONE system into a file.

Catalogues with marketplace formats allow you to tailor your item information exactly to the needs of the market. Because here, you assign a suitable PlentyONE data field to each of the data fields of the market. When your variation data is exported to the market, the market’s data fields are then filled with the correct PlentyONE data.

6.1. Adding product categories

Before you can create catalogues for Conrad, you have to add the product categories in which you want to offer your items on Conrad. This is done in the Setup » Markets » Conrad » Add catalogue templates menu.
After you added a product category in the Add catalogue templates menu, you can create a catalogue for this product category in the Data » Catalogues menu.

Adding product categories:

  1. Go to Setup » Markets » Conrad » Add catalogue templates.

  2. Click on Add categories (add).

  3. Select a category for offering your items.
    Tip: You can either search the category by entering the name in the input field or you can expand the category tree to browse the available categories.

  4. Save () the settings.
    → The category was added. You can now create a catalogue for this category in the Data » Catalogues menu.

Which variations are exported to Conrad?

You can use catalogue filters in the menu Data » Catalogues » [Open catalogue] » Filters to define which variations should be exported to Conrad. The filters Conrad and Active are already set by default. This means that all variations which are active and which have the market availability for Conrad in the Availability tab will be exported to Conrad.
You can use the custom filters in the catalogue to define in detail which variations should be exported to Conrad.

You can use properties to define in which product category on Conrad a variation should be listed. For example, you can create the property Conrad product categories of the type selection and use the Conrad product categories as selection values. You can then use the filters in the catalogue and filter for the property to define into which product category on Conrad the variations should be exported.

Creating a property of the type selection:

  1. Go to Setup » Settings » Properties » Configuration.

  2. Click on add Create property.
    → The settings for the new property are displayed.

  3. In the area Details, select the type selection.

  4. In the area Details, select the section Items.

  5. Carry out the additional settings.
    → Tip: For example, you can use Conrad product category as name for the property.

  6. Save (save) the settings.
    → The property is created.

  7. In the area Selection values, click on Create selection value.

  8. Enter a name for the selection value.
    → Tip: You can enter the different Conrad product categories as names for the selection values.

  9. Save (save) the settings.
    → The selection value is created and displayed in the overview. The value automatically receives a consecutive and unique ID that cannot be changed. You need this ID to only export specific variations in a catalogue.

Next, link the desired variations with the selection property that you created.

Link variation with property:

  1. Go to Item » Items » [Open item].

  2. Open the variation that should be linked.

  3. Open the Properties tab in the navigation bar on the left.

  4. Expand (chevron_right) the section Selection and multi selection.

  5. Click Add properties (add).
    → The window Add properties opens.

  6. Place a check mark next to the property that you created.
    Tip: Use the search (search) or the filters (tune) to search for the new property.

  7. Click APPLY.
    → The property is added.

  8. Select the desired product category from the drop-down list Value.

  9. Save () the settings.

Afterwards, add the ID of the selection value as filter in the desired Conrad catalogue.

Tip: Open the property in the menu Setup » Settings » Properties » Configuration to see the IDs of the selection values.

Apply filters in the catalogue:

  1. Go to Data » Catalogues.

  2. Open the Conrad catalogue.

  3. On the left-hand side, open the tab Filters.

  4. In the area Custom filters, select the filter Linked to at least one property selection value.

  5. Enter the ID of the selection value of the property.
    Tip: Open the property in the menu Setup » Settings » Properties » Configuration to see the IDs of the selection values.

  6. Save (save) the settings.

6.3. Creating a catalogue

Item data is exported to Conrad using catalogues. To export your items to Conrad, create a catalogue in the Data » Catalogue menu. Afterwards, link the Conrad data fields with item data saved in PlentyONE in the catalogue.
After you activate the catalogue, the catalogue data is automatically exported to Conrad in regular intervals.

Note: There is a separate catalogue format for each Conrad product category. Different item data is exported in the different catalogue formats, depending on which information Conrad requires for each product category.
This means that you have to create a separate catalogue for each Conrad product category that you want to sell your items in. Go to Setup » Markets » Conrad » Add catalogue templates to add product categories.

Create a catalogue for offers

For Conrad, you always have to create a catalogue for offers. To do so, select the format Offer when you create a catalogue in the Data » Catalogues menu.
The offer catalogue is required in addition to the catalogues for the different Conrad product categories so that offers can be created on Conrad.
Note: Offers can only be exported if an item has already been activated. If an item has not been activated by Conrad, then the offer cannot be exported.

Creating a catalogue:

  1. Go to Data » Catalogues.

  2. Click on Create catalogue (add).

  3. Enter a name for the catalogue.

  4. In the drop-down list Marketplace, select the option Conrad.

  5. In the drop-down list Export type, select the option Item (new).

  6. In the drop-down list Category, select a category of the sales channel.

  7. Save () the settings.
    → The catalogue is created.
    → The catalogue is opened for editing.

Other catalogue settings

Other catalogue settings are optional. Once you carried out the settings described on this page, your catalogue is automatically exported to Conrad. That means you can ignore the catalogue settings for Format settings, Export settings and Download settings.

The Format settings, Export settings, and Download settings allow you to create a file with the variation data contained in the catalogue. However, this file does not contain information about whether the data export to Conrad was successful.

You should not change the format in the catalogue’s Format settings. To ensure that the export to the sales channel works, all required settings are already configured when you create a catalogue. If you change the settings, errors might occur during the export.

6.3.1. Mapping data fields in the catalogue

After you have created a catalogue, map the market’s data fields to item data saved in PlentyONE. This chapter describes how you map data fields and what particularities apply for item exports to Conrad.

  • The market expects product data that cannot be saved in the PlentyONE item menu? Then create a property for this data. Link this property with your variations. The actual values are saved as property values for this property. Is this your first time working with properties? Then read up on the principles of properties first.

Getting to know the catalogue menu for marketplace formats
catalogue menu colours
Availability Explanation

Navigation

When you open a catalogue, the view Mapping is shown. On the very left is the navigation.

  • Switch to other views of the catalogue.

  • Open the catalogue settings.

  • Use filters that limit the data that is exported.

  • Go back to the list of catalogues.

  • Create a new catalogue.

Toolbar

The toolbar provides actions for the catalogue. For example, save your mappings, restore an older version of the catalogue or hide or show optional marketplace data fields.

Marketplace data field

To the right of the navigation, all data fields available for the market are listed. Mandatory fields are marked with an asterisk (✱).
Tip: Show or hide optional marketplace data fields in the toolbar. To do so, click on the further actions (more_vert).

PlentyONE data fields

On the right side of the catalogue, you map the marketplace data fields to appropriate PlentyONE data fields. In the screenshot above, a few of the fields are already mapped.

Mapping catalogue fields:

  1. Go to Data » Catalogues.

  2. Click on the catalogue.
    → The Mapping tab opens.
    → In the left-hand column, the market’s data fields are listed.
    Tip: Mandatory fields are flagged with an asterisk (*).
    → In the right column, you map the PlentyONE data fields. Any PlentyONE data fields that you already mapped are also shown in this column.

  3. Map suitable PlentyONE data fields to the market data fields.
    For each marketplace data field, you have a number of mapping options. Expand the info boxes below to get more information about each of these mapping options.

    • Simple 1:1 mapping

    • Simple 1:1 mapping with properties

    • Complex 1:1 mapping

    • 1:1 mapping with fallback data fields

    • 1:n mapping

    • Own value mapping

    • Mapping with mathematical calculations

  4. Save () the catalogue.
    → The mappings are saved.

Simple 1:1 mapping: 1 marketplace data field, 1 PlentyONE data field

In a simple 1:1 mapping, you map a PlentyONE data field to the marketplace data field. If no suitable setting exists in PlentyONE. you can map a property instead.

As such, simple 1:1 mappings allow you to:

  • I want to fill this marketplace data field with the data from this PlentyONE setting.

  • If the data field is empty for a variation, no value is exported for this variation.

Creating a simple 1:1 mapping:

  1. Next to the marketplace data field, click on + Add data field.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. Click on the group you need.
    → The PlentyONE data fields of the group are shown.

  3. Click on the plus to the right of the PlentyONE data field you want to select.
    → The PlentyONE data field is added to the right.

  4. Click on Confirm.

Example: Sales price and RRP for Otto Market

This gif shows you how to map the marketplace data fields Sales price and RRP for Otto Market to PlentyONE data fields:

gif catalogue mapping simple en
Simple 1:1 mapping: with properties: 1 marketplace data field, no PlentyONE data field

Reminder: In a simple 1:1 mapping, you map a PlentyONE data field to the marketplace data field. However, what can you do if PlentyONE does not offer a suitable data field? Then it’s the properties' moment to shine. Properties allow you to save any kind of information in your properties.

Creating a property:

  1. Create a property with the necessary values.
    Tip: Find out how to do that here.

Creating a simple 1:1 mapping with properties:

  1. Next to the marketplace data field, click on + Add data field.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. Expand the group Property.
    → The property groups are shown.

  3. Expand the group you need.

  4. Click on the Plus sign on the right of the property you want.

  5. From the drop-down list Language, select the language in which you send the data to the market.

  6. Click on Confirm.
    → The property is mapped to the marketplace data field.

Complex 1:1 mapping: 1 marketplace data field, 1 PlentyONE data field

Like with the simple 1:1 mappings, you map a PlentyONE setting or property to a marketplace data field. Complex mappings are necessary whenever a marketplace data field has more than one possible value. Instead of mapping data fields, for complex mappings you map individual values of these data fields. For example, you cannot simply map the PlentyONE data field Shipping profile to the marketplace data field Shipping method. Why? The market cannot know which of your shipping profiles in PlentyONE corresponds to which of their shipping methods.

Do not enter own values for complex mappings. All values that you enter must be saved for the variations, either in a setting or as a property value. This also applies if the value Comparative value is shown. You still need to enter exactly the value of the setting or property that you mapped.

In complex mappings, the value of the market is always exported. Only when you map an own value, the own value that you enter is exported.

You can recognise complex mappings from the field that is shown below the name of the marketplace data field. Click on the field to show the values available for the marketplace data field.

catalogue complex mappings

Examples for complex 1:1 mappings are:

  • Categories

  • Brands

  • Shipping setting

Important: For complex mappings, do not map own values or properties of the type None.

Creating a complex 1:1:n mapping:

  1. Click on the field for the marketplace data field.
    → A list of the available values is shown.

  2. Select the value that you want to map a PlentyONE data field to.
    → The value is mapped.

  3. Next to the marketplace data field, click on + Add data field.
    → To the left, the available PlentyONE data fields are listed in groups.

  4. Click on a group.
    → The PlentyONE data fields of the group are shown.

  5. Click on the PlentyONE data field for which you want to map values.
    Important: Do not map own values or properties of the type None.

  6. Your next steps depend on the PlentyONE data field you selected:

    • Alternative 1: The available values for the PlentyONE data value are shown on the left.

      • Next to the value you want to select, click on the plus.
        → The value is added to the field on the right.

      • Click on Confirm.

    • Alternative 2: The PlentyONE data field is inserted and the field Comparative value is shown.

      • In the field Comparative value, enter a value that is saved in the setting or the property of the mapped PlentyONE data field.

      • Click on Confirm.

    • Alternative 3: The PlentyONE data field is inserted and a drop-down list is shown.

      • Select a value from the drop-down list.

      • Click on Confirm.
        → The value of the marketplace data field is exported, not the value of the PlentyONE data field.
        Exception: Only when you map an own value, the own value that you enter is exported.

Example: Delivery time in days for Otto Market

This gif shows you how to map suitable PlentyONE values to the values of the marketplace data fields Delivery time in days for Otto Market:

gif catalogue mapping complex en
1:1 mapping with fallback data fields: 1 marketplace data field, 1 PlentyONE data field with alternative(s)

In a 1:1 mapping with one or more fallback data fields, you map a PlentyONE data field to the marketplace data field. In addition, you specify one or more fallback data fields. This ensures that the system keeps looking if the first PlentyONE data field is missing or empty.

So this mapping specifies:

  • I want to fill the marketplace data field with the data from the selected PlentyONE setting.

  • If that data field is missing or empty for a variation, the first fallback data field is checked. The value of that fallback data field is exported instead.

  • If the first fallback data field is also missing or empty for the variation, the second fallback data field is checked. If a value is found, the value of the second fallback data field is exported for the variation etc.

Two separate fallback conditions are available:

Null (default)

The fallback data field is used if the data field above is mapped in the catalogue but not linked to the variation.

The condition "Null" is useful when you want to map fallback data fields for the following types of PlentyONE data fields:

  • SKU

  • Barcodes

  • Sales prices

  • Properties

Important: When you add a fallback data field, the fallback condition "null" is selected automatically. To apply the fallback condition "leer", you need to change the default setting.

Empty

The fallback data field is used if the data field above is mapped in the catalogue and linked to the variation, but is empty.

The condition "Empty" is useful when you want to map fallback data fields for the following type of PlentyONE data fields:

  • PlentyONE data fields that are available for variations by default

Important: When you add a fallback data field, the fallback condition "null" is selected automatically. To apply the fallback condition "leer", you need to change the default setting.

Note: Even if you assign one or more fallback data fields, the value of only one of those fields is exported. For each variation, the mapped PlentyONE data fields are checked in the order in which you mapped them. This means that if the first data field does not provide a value for a variation, the first fallback data field is exported etc.

Creating a 1:1 mapping with fallback data fields:

  1. Next to the marketplace data field, click on + Add data field.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. Click on the group you need.
    → The PlentyONE data fields of the group are shown.

  3. Click on the plus to the right of the PlentyONE data field you want to select.
    → The PlentyONE data field is added to the right.

  4. In the list of PlentyONE data fields, click on the plus icon next to the PlentyONE data field that you want to map.
    → The fallback data field is added with the fallback condition "null".

  5. Alternative 1: To add the fallback data field with the fallback condition "null":

    1. Click on Confirm.
      → The fallback data field is exported if the data field above is not linked to the variation.

  6. Alternative 2: To add the fallback data field with the fallback condition "empty":

    1. To the left of the fallback data field, click on the cog ().
      → The window Data column settings is shown.

    2. For the setting Fallback condition, select the option Empty.

    3. Click on Save.
      → The fallback data field is added with the fallback condition "empty".

    4. Click on Confirm.
      → The fallback data field is exported if the data field above is empty for the variation.

Example: Fallback data field for SKU for Otto Market

This GIF shows you the mapping for the OTTO Market marketplace data field SKU. The PlentyONE data field SKU is mapped to this marketplace data field. The PlentyONE data field Variation ID is mapped as the fallback data field. The fallback condition "null" is applied automatically.

Result: The fallback data field Variation ID is exported if the data field SKU is not linked to the variation.

gif catalogue mapping fallback en
1:n mapping: 1 marketplace data field, several PlentyONE data fields

In a 1:n mapping, you map several PlentyONE data fields to the marketplace data field. You can link these data fields with a separator.

So this mapping specifies:

  • I want to combine these PlentyONE data fields during export so that the marketplace data field is filled with the data of these two or more PlentyONE settings.

Creating a 1:n mapping:

  1. Next to the marketplace data field, click on + Add data field.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. Click on the group you need.
    → The PlentyONE data fields of the group are shown.

  3. Click on the plus to the right of the PlentyONE data field you want to select.
    → The PlentyONE data field is added to the right.

  4. Click on Confirm.

  5. To the right of the mapped PlentyONE data field, click on Add data field ().
    → To the left, the list of available PlentyONE data fields again are shown in groups.

  6. Map one or several additional PlentyONE data fields to the marketplace data field as described above.

  7. Click on Confirm.

  8. To the very right of the row, click on Settings ().

  9. Select a separator from the drop-down list Separator or add a custom separator.

  10. Click on Save.

  11. Save () the catalogue.
    → The mappings are saved.
    → During the export, the content of the PlentyONE data fields is combined and exported as one field.

Own value mapping: 1 marketplace data field, the same value for all variations

You are sure that you want to export the same value for all variations of a catalogue for a marketplace data field? Then specify an own value. This own value is then exported for all variations.

So this mapping specifies:

  • For this marketplace data field, I want to export the value that I entered in the field Own value for all variations of this catalogue. The value you enter is always exported. The value overwrites the market value also in complex mappings where usually the value of the market is exported. As such, make sure you enter an own value that the market accepts for this marketplace data field.

Creating an own value mapping:

  1. Next to the marketplace data field, click on + Add data field.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. Click on the plus next to Own value at the top of the list.
    → The field for the own value is added to the view.

  3. Enter a value into the input field.
    → This value is exported for all variations.

Example: Diameter information

You want to export diameter information for some of your variations. The diameter is saved in centimetres for all your variations. Instead of creating a property for the unit and linking this property to the variations, you can enter the own value cm.

This is an example of how you can map an own value for the diameter unit:

gif catalogue own value en
Mapping with mathematical calculations: 1 Marketplace data field, the PlentyONE value is recalculated using the formula during export

Mathematical calculations allow you to change numerical values automatically during the export.

  • This function only works for data fields that contain numerical values.

  • This functionality is new and not available for all catalogue formats.

So this mapping specifies:

  • I want the numerical value of a PlentyONE data field to be recalculated during the export. Basic arithmetic operations are available for the formulas.

Recalculating numerical values:

  1. Next to the marketplace data field, click on + Add data field.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. At the very top of the list, click on the plus icon next to Formula (calculate).
    → The data field Formula is added to the field on the right.

  3. Click into the data field.
    → The window Modify value is shown.

  4. Enter a numerical value or select a PlentyONE data field at the bottom right of the window to add it to the calculation (add).
    Tip: Use the search function. This helps you to find data fields quickly.

  5. Optional: If the symbol more_vert is shown in the data field, select the correct assignment for the data field.
    Tip: A number tells you how many assignments are necessary for the data field.

    1. Click on the icon more_vert.

    2. In the window shown, select the assignments from the drop-down list.

    3. Save the settings.

  6. Enter numbers and mathematical operators with the on-screen calculator or the keyboard.

  7. Save the settings.
    → The entered formula is displayed in the overview.
    → The calculation will be carried out in the next export.

To help you with mapping your data fields for the catalogue, we have created a list of recommended data field mappings. Note that these mappings are recommendations only. Depending on how you manage your item data, other mappings may be more appropriate than the recommendation given here.

  • Need more information about the PlentyONE data fields? All data fields are described on the manual page for the standard format Item (new).

Note: You have to create a separate catalogue for each Conrad product category that you want to offer your items in.
Catalogues for different product categories contain different data fields. This is because different item data has to be specified in each product category.
However, some data fields are the same in each category. Only the recommended mappings for those data fields are described here.

List of recommended item mappings

  • You need more information on how to map items? Here is an example of item mappings for the product category PC systems. Only the mandatory fields are mapped in this example. Note that the mappings are recommendations only. Depending on how you manage your item data, other mappings may be more appropriate than the recommendations given here.

Example: Recommended mappings of mandatory fields for the category PC systems
List of recommended data field mappings for the format Offer

6.3.3. Notes on mapping data fields

In the catalogues, you will find data fields that allow both simple and complex 1:1 mapping. This selection gives you the flexibility to adapt the mapping to the nature of your data.

Example: The data field Offer state in the offer catalogue

For the data field Offer state, both the simple and the complex mapping are marked as mandatory. You only have to configure one of these two options.

  • Simple 1:1 mapping: Select this option if the value for the data field should be the same for all your offers in the catalogue. For example, if you only offer new products and the status New (value 11) applies to all items.

  • Complex 1:1 mapping: This option is useful if you want to transmit different values for the data field. For example, if you offer new and used products at the same time and therefore need to transmit the status New (value 11) as well as the status Very good (value 13). The complex mapping allows you to react flexibly to different values for item settings or properties.

How does the simple mapping look like in this example?

If you want to transmit the status New for all items:

  1. Next to the marketplace data field, click + Add data source.
    → To the left, the list of available PlentyONE data fields are shown in groups.

  2. Click on the plus next to Own value at the top of the list.
    → The field for the own value is added to the view.

  3. Enter the value 11 into the input field.
    → This value is exported for all variations.
    Note: Make sure that the value corresponds to the marketplace standard. In this case, 11 corresponds to the status New at Conrad. You can find the list of valid values in the Mirakl backend.

MMS simple mapping
How does the complex mapping look like in this example?

If you want to transmit the condition New for some items and the condition Very good for other items:

Create mapping for new items:

  1. Click on the field for Offer state.
    → A list of the available values is shown.

  2. Select the value New.
    → The value 11 is mapped.

  3. Next to the marketplace data field, click on + Add data source.
    → To the left, the available PlentyONE data fields are listed in groups.

  4. Click on Item » Condition ID.
    → The PlentyONE data field is inserted and the field Comparative value is shown.

  5. In the field Comparative value, enter the value that is saved in the item settings for the selected status. For example 0 for New.

  6. Click Confirm.

Create mapping for used items:

  1. Click + Add offer state.

  2. Click on the field for Offer state.
    → A list of the available values is shown.

  3. Select the value Very good.
    → The value 13 is mapped.

  4. Next to the marketplace data field, click on + Add data source.
    → To the left, the available PlentyONE data fields are listed in groups.

  5. Click on Item » Condition ID.
    → The PlentyONE data field is inserted and the field Comparative value is shown.

  6. In the field Comparative value, enter the value that is saved in the item settings for the selected status. For example 1 for Used.

  7. Click on Confirm.

conrad complex mapping

You can find further details on the configuration of simple and complex mapping in the chapter Mapping data fields in the catalogue.

6.3.4. Providing information and images for chargers for electrical appliances with radio frequency (FuAG)

On 23rd November 2022 the EU directive 2022/2380 on the harmonisation of charger interfaces of radio equipment was passed.
This directive was realized in German law on the 6th May 2024 by changing the Funkanlagengesetz (FuAG). The new FuAG is in effect since the 28th December 2024 and contains new labeling requirements for electrical appliances with radio frequency and chargers, such as:

  • Mobile phones

  • Tablets

  • Digital cameras (all digital cameras except: security cameras and digital cameras that are exclusively used in the audiovisual sector)

  • Headphones

  • Headsets

  • Handheld gaming consoles

  • Portable speakers

  • E-readers

  • Keyboards

  • Mice

  • Portable navigation systems

  • Earbuds

  • Laptops

The following information has to be indicated in the product details for the mentioned electrical appliances that are put into circulation from 28th December 2024 (for laptops starting 28th April 2026) on:

  • Pictogram for charger included in the scope delivery:

    • The pictogram indicates if a charger is included (charger plug is not crossed out) or not (charger plug is crossed out).

    • The mandatory pictogram is described and displayed in Appendix I Part 3 of the directive 2022/2380

  • Label about charging properties of compatible chargers:

Note: The labelling requirement applies to the B2B and B2C section.

Providing information and images for chargers via the product catalogue

If you export your items to Conrad via catalogues, you can add the information on chargers directly via the data field mappings for items. Conrad automatically generates the required images from your details in the following data fields and provides them on the product detail page:

  • Charging capacity (min.)

  • Charging capacity (max.)

  • RED-compliant charger available

  • Charging method (Power Delivery)

  • Charging capacity (max.) UNIT

  • Charging capacity (min.) UNIT

For further information on these data fields, see the recommendations for data field mappings.

Which Conrad product categories require FuAG information?

  • 0611041 Action cams

  • 1805010 Bluetooth® hands-free sets

  • 1310040 Bluetooth® speakers

  • 0417038 Camcorders

  • 3620048 Digital cameras

  • 0417009 Visualisers

  • 0415035 eBook readers

  • 0413098 eBook reader accessories

  • 3620049 Disposable cameras, non-digital photography

  • 1801021 EX-proof mobile phones

  • 1801040 Mobile phones

  • 1312021 Headphones

  • 0415223 Laptop keyboards

  • 0413102 Beginner’s PC

  • 0411022 PC mice

  • 1310038 Mini speakers

  • 1407014 Portable PA speakers

  • 0715024 Motorbike headsets

  • 0319011 Satnavs

  • 3600038 Nintendo consoles

  • 0609050 Outdoor satnavs

  • 0403047 Outdoor and industry-grade tablets

  • 1407020 Party speakers

  • 1413185 PC complete sets

  • 0416010 PC speakers

  • 0413178 PC systems

  • 0411033 Pen displays

  • 1801022 Satellite phones

  • 3600016 Chess computers

  • 1801050 Big button mobile phones

  • 1801015 Smartphones

  • 1801014 Smartphones (contract)

  • 3620047 Instant cameras

  • 3620020 DSLR cameras

  • 3620050 System cameras

  • 0403040 Tablets

  • 0413122 Tablet keyboards

  • 0420013 Keyboard-mouse combos (desktops)

  • 0420012 Keyboards

  • 1009014 Phone headset cables

  • 0413047 USB-keypads, keypads

  • 0601013 Wearables

  • 0611046 Wildlife cameras

6.3.5. Activating the catalogue export

You have set up Conrad in PlentyONE and created a catalogue for exporting your item data? Then start the export of your item data. To do so, activate the catalogues which should be exported to Conrad in the Data » Catalogues menu.

Activating the catalogue export to Conrad:

  1. Go to Data » Catalogues.
    → The catalogues are listed.

  2. Scroll to the Conrad catalogue.

  3. In the Active column, move the toggle button to the right ().
    → The catalogue is active.
    → The catalogue data is exported to Conrad once a day.
    Tip: Go to Data » Catalogue export status for information about the status of the export.

In the menu Setup » Markets » Conrad » Data exchange you can import and export data manually. This menu is mainly meant to test the export. For example, you can only export specific item and offer data or only import individual orders to PlentyONE. This can be helpful if you want to test the export or if you have to import missing orders.

7.1. Manually exporting item data

In the Setup » Markets » Conrad » Data exchange » Data export menu, you can export individual items and offers to Conrad. For example, this can be helpful if you want to test the export to Conrad or if you only want to export individual items.

Note: In the Data export menu, you can already export data even if the account has not been activated yet. This way, you can test the export with individual items and offers before you activate the account and exchange data with Conrad.

Manually exporting an item:

  1. Go to Setup » Markets » Conrad » Data exchange » Data export.

  2. Select the Account from the drop-down list.

  3. Select a Catalogue from the drop-down list.

  4. Enter one or more Item IDs separated by comma. Those items will then be exported to Conrad.

  5. Click on file_upload Export.
    Note: You can run this process every 30 minutes. Items cannot be exported manually between 24.00 - 6.00 CET.
    Tip: Click on Preview to generate e preview of the export.

Manually exporting offers:

  1. Go to Setup » Markets » Conrad » Data exchange » Data export.

  2. Select the Account from the drop-down list.

  3. Select a Catalogue from the drop-down list.

  4. Enter one or more Item IDs separated by comma. The offers for those items will then be exported to Conrad.

  5. Click on file_upload Export.
    Note: You can run this process every 15 minutes.
    Tip: Click on Preview to generate e preview of the export.

7.2. Manually importing orders

In the Setup » Markets » Conrad » Data exchange » Order import menu, you can manually import individual orders into PlentyONE.
You can either enter the order IDs of the orders you want to import, or you can import orders from a specific time frame.

Note: You can run this process every 15 minutes.

  • Entering order IDs

  • Selecting a time frame

Import orders by ID:

  1. Go to Setup » Markets » Conrad » Data exchange » Order import.

  2. Open the tab Import orders by order ID.

  3. Enter one or more order IDs into the input field Order IDs. Separate the IDs by comma if you enter more than one ID.

  4. Click Import.
    → The orders are imported into PlentyONE.

Import orders by date:

  1. Go to Setup » Markets » Conrad » Data exchange » Order import.

  2. Open the tab Import orders by date.

  3. Enter a start date in the format D.M.YYYY or select a date via the calendar (today).

  4. Enter an end date in the format D.M.YYYY or select a date via the calendar (today).

  5. Click Import.
    → Orders from the selected time frame are imported into PlentyONE.

8. Automating order processing

You can automatically inform Conrad about changes to the order status by using one of the following options:

  • Option 1: PlentyONE Flow (recommended)

  • Option 2: Event procedures (old method)

8.1. Option 1: PlentyONE Flow (recommended)

Create event-based Flows to automatically inform Conrad about changes to the order status. The following actions are available for Conrad in the PlentyONE Flow Studio:

  • Automatically inform Conrad that the order is ready for shipping. (How?)

  • Automatically inform Conrad that the order has been rejected. (How?)

  • Automatically inform Conrad when items have shipped. (How?)

  • Automatically inform Conrad about cancellations. (How?)

  • Automatically inform Conrad about refunds. (How?)

What is PlentyONE Flow?

With PlentyONE Flow (short: "Flow"), you can automate workflows for your business processes. Flow provides you with two functions in the Automation menu:

  • In Flow Studio, you create and configure automated workflows. Depending on the trigger type, there are three flow types: event-based, time-based or manual.

  • In the Flow Tracker, you can monitor ongoing or finished workflows.

The central element in both functions is the Canvas – a graphical interface on which the workflows are visualised with Actions and Controls. In Flow Studio the canvas can be edited, in Flow Tracker it is only used for visualisation and is therefore read-only.

8.1.1. Report order confirmation to Conrad

Create an event-based Flow to automatically inform Conrad about the order confirmation.

Creating an event-based flow

  1. Go to Automation » Flow Studio.

  2. Click Create flow (add).
    → A stepper opens and guides you through the following three steps.

    1. General

      1. Enter a unique name and, if necessary, a description for the new flow.

      2. Click Next.

    2. Trigger

      1. Select Event-based as the trigger.

      2. Click Next.

    3. Settings

      1. If desired, select a UI from the optional drop-down list Flow available in.
        → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
        Note: UIs currently selectable: Order UI.

      2. From the drop-down list Trigger selection, select the event according to Table 4.
        Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.

      3. Save ​​() the settings.
        → The flow is created.
        → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
        Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.

  3. Configure the new flow according to Table 4.

  4. Save ​​() the settings.

Note: The selected statuses, controls and filters in Table 4 only serve as an example. Select the status, controls and filters for the Flow which best suit your workflow.

Table 4. Event-based Flow to send an order confirmation to Conrad
Setting Option Selection

Trigger selection

Select an event, for example:

  • Order > Order created

For Order types, select the type Incomplete order.

Control element

Branch

  • Object type: Order

  • Filter settings for the branch:
    Note: If you want to use multiple filters, add the additional filters as conditions (playlist_add). Select AND as the relationship between the conditions.

Filter Operator Input field

Order > Order type

Is in (IN)

Sales order

Order > Referrer

Is in (IN)

Conrad

Actions

Plugin (Legacy) > Conrad

Accept incomplete order on Conrad
Note: If you additionally use the action Order > Change order status, select a status between Status 1 and Status 2.

8.1.2. Report order rejection to Conrad

Create an event-based Flow to automatically inform Conrad when you reject an order.

Creating an event-based flow

  1. Go to Automation » Flow Studio.

  2. Click Create flow (add).
    → A stepper opens and guides you through the following three steps.

    1. General

      1. Enter a unique name and, if necessary, a description for the new flow.

      2. Click Next.

    2. Trigger

      1. Select Event-based as the trigger.

      2. Click Next.

    3. Settings

      1. If desired, select a UI from the optional drop-down list Flow available in.
        → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
        Note: UIs currently selectable: Order UI.

      2. From the drop-down list Trigger selection, select the event according to Table 5.
        Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.

      3. Save ​​() the settings.
        → The flow is created.
        → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
        Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.

  3. Configure the new flow according to Table 5.

  4. Save ​​() the settings.

Note: The selected statuses, controls and filters in Table 5 only serve as an example. Select the status, controls and filters for the flow which best suit your workflow.

Table 5. Event-based Flow to send an order rejection to Conrad
Setting Option Selection

Trigger selection

Select an event, for example:

  • Order > Order created

For Order types, select the type Incomplete order.

Control element

Branch

  • Object type: Order

  • Filter settings for the branch:
    Note: If you want to use multiple filters, add the additional filters as conditions (playlist_add). Select AND as the relationship between the conditions.

Filter Operator Input field

Order > Order type

Is in (IN)

Sales order

Order > Referrer

Is in (IN)

Conrad

Actions

Plugin (Legacy) > Conrad

Reject incomplete order on Conrad
Note: If you additionally use the action Order > Change order status, select a status between Status 1 and Status 2.

8.1.3. Report shipping confirmation to Conrad

Create an event-based Flow to automatically inform Conrad that an item related to an order has been shipped.

Creating an event-based flow

  1. Go to Automation » Flow Studio.

  2. Click Create flow (add).
    → A stepper opens and guides you through the following three steps.

    1. General

      1. Enter a unique name and, if necessary, a description for the new flow.

      2. Click Next.

    2. Trigger

      1. Select Event-based as the trigger.

      2. Click Next.

    3. Settings

      1. If desired, select a UI from the optional drop-down list Flow available in.
        → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
        Note: UIs currently selectable: Order UI.

      2. From the drop-down list Trigger selection, select the event according to Table 6.
        Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.

      3. Save ​​() the settings.
        → The flow is created.
        → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
        Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.

  3. Configure the new flow according to Table 6.

  4. Save ​​() the settings.

Note: The selected statuses, controls and filters in Table 6 only serve as an example. Select the status, controls and filters for the flow which best suit your workflow.

Table 6. Event-based Flow for sending shipping confirmations to Conrad
Setting Option Selection

Trigger selection

Select an event, for example:

  • Order > Order status changed

or

  • Order > Book outgoing items

Select an order status, for example:

  • [7] Outgoing items booked

Control element

Branch

  • Object type: Order

  • Filter settings for the branch:
    Note: If you want to use multiple filters, add the additional filters as conditions (playlist_add). Select the relation between the AND conditions.

Filter Operator Input field

Order > Referrer

Is in (IN)

Conrad

Actions

Plugin (Legacy) > Conrad

Report shipping confirmation to Conrad

8.1.4. Automatically reporting cancellations

Create an event-based Flow to automatically inform Conrad when an order has been cancelled. Note that orders marked as shipped can no longer be cancelled.
Different flows can be created, depending on the reason for the cancellation. The following actions are available for Conrad to report a cancellation:

  • Report cancellation to Conrad: Item no longer available

  • Report cancellation to Conrad: Content error

  • Report cancellation to Conrad: Cancelled by the client prior to shipping

  • Report cancellation to Conrad: Customer complaint

  • Report cancellation to Conrad: Delivery address undeliverable / goods returned

  • Report cancellation to Conrad: Return

  • Report cancellation to Conrad: Cancellation request of the customer

  • Report cancellation to Conrad: Wrong payment term

  • Report cancellation to Conrad: Agreement reached between buyer and seller

  • Report cancellation to Conrad: Too long shipping time

  • Send cancellation to Conrad

Creating an event-based flow

  1. Go to Automation » Flow Studio.

  2. Click Create flow (add).
    → A stepper opens and guides you through the following three steps.

    1. General

      1. Enter a unique name and, if necessary, a description for the new flow.

      2. Click Next.

    2. Trigger

      1. Select Event-based as the trigger.

      2. Click Next.

    3. Settings

      1. If desired, select a UI from the optional drop-down list Flow available in.
        → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
        Note: UIs currently selectable: Order UI.

      2. From the drop-down list Trigger selection, select the event according to Table 7.
        Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.

      3. Save ​​() the settings.
        → The flow is created.
        → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
        Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.

  3. Configure the new flow according to Table 7.

  4. Save ​​() the settings.

Note: The selected statuses, controls and filters in Table 7 only serve as an example. Select the status, controls and filters for the flow which best suit your workflow.

Table 7. Event-based Flow to send a cancellation to Conrad
Setting Option Selection

Trigger selection

Select an event, for example:

  • Order > Order status changed

Select a status, for example:

  • [8] Cancelled

or

  • [8.1] Cancelled by customer

Control element

Branch

  • Object type: Order

  • Filter settings for the branch:
    Note: If you want to use multiple filters, add the additional filters as conditions (playlist_add). Select AND as the relationship between the conditions.

Filter Operator Input field

Order > Referrer

Is in (IN)

Conrad

Actions

Plugin (Legacy) > Conrad

  • Send cancellation to Conrad

or

  • Report cancellation to Conrad: (Select the appropriate option)

8.1.5. Automatically sending refund notices

Create an event-based Flow to automatically inform Conrad about refund requests.
Different flows can be created, depending on the reason for the refund request. The following actions are available for Conrad to report a refund:

  • Report refund to Conrad: Item not received

  • Report refund to Conrad: Item returned

  • Report refund to Conrad: Agreement with vendor

  • Report refund to Conrad: Out of stock

  • Report refund to Conrad: Cancelled before shipping

Creating an event-based flow

  1. Go to Automation » Flow Studio.

  2. Click Create flow (add).
    → A stepper opens and guides you through the following three steps.

    1. General

      1. Enter a unique name and, if necessary, a description for the new flow.

      2. Click Next.

    2. Trigger

      1. Select Event-based as the trigger.

      2. Click Next.

    3. Settings

      1. If desired, select a UI from the optional drop-down list Flow available in.
        → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
        Note: UIs currently selectable: Order UI.

      2. From the drop-down list Trigger selection, select the event according to Table 8.
        Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.

      3. Save ​​() the settings.
        → The flow is created.
        → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
        Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.

  3. Configure the new flow according to Table 8.

  4. Save ​​() the settings.

Note: The selected statuses, controls and filters in Table 8 only serve as an example. Select the status, controls and filters for the flow which best suit your workflow.

Table 8. Event-based Flow to send a refund request to Conrad
Setting Option Selection

Trigger selection

Select an event, for example:

  • Order > Order created

Select an order type, for example:

  • Credit note

Control element

Branch

  • Object type: Order

  • Filter settings for the branch:
    Note: If you want to use multiple filters, add the additional filters as conditions (playlist_add). Select AND as the relationship between the conditions.

Filter Operator Input field

Order > Referrer

Is in (IN)

Conrad

Actions

Plugin (Legacy) > Conrad

  • Report refund to Conrad: (Select the appropriate option)

8.2. Option 2: Event procedures (old method)

Set up event procedures to automatically inform Conrad about changes to the order status. The following event procedures are available for Conrad:

  • Automatically inform Conrad that the order was confirmed. (How?)

  • Automatically inform Conrad that the order was rejected. (How?)

  • Automatically inform Conrad that the items have been shipped. (How?)

  • Automatically inform Conrad about cancellations. (How?)

  • Automatically inform Conrad that an item was refunded. (How?)

8.2.1. Reporting order confirmations to Conrad

Set up an event procedure to automatically inform Conrad about the order confirmation.

Setting up an event procedure

  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct name for the event procedure.

  4. Select the event according to Table 9.

  5. Save () the settings.

  6. Carry out the additional settings according to Table 9.

  7. Select the setting Active ().

  8. Save () the settings.

Note: The selected statuses and filters in Table 9 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 9. Event procedure to send an order confirmation to Conrad
Setting Option Selection

Event

Select an event, for example:

  • Order generation: New incomplete order

Filter 1

Order > Order type

Order

Filter 2

Order > Referrer

Conrad

Procedure

Plugin

Accept incomplete order on Conrad
Note: If you additionally use the procedure Order > Change status, select a status between Status 1 and Status 2.

8.2.2. Reporting order rejections to Conrad

Set up an event procedure to automatically inform Conrad about the rejection of an order.

Setting up an event procedure

  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct name for the event procedure.

  4. Select the event according to Table 10.

  5. Save () the settings.

  6. Carry out the additional settings according to Table 10.

  7. Select the setting Active ().

  8. Save () the settings.

Note: The selected statuses and filters in Table 10 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 10. Event procedure to send an order rejection to Conrad
Setting Option Selection

Event

Select an event, for example:

  • Order generation: New incomplete order

Filter 1

Order > Order type

Order

Filter 2

Order > Referrer

Conrad

Procedure

Plugin

Reject incomplete order on Conrad
Note: If you additionally use the procedure Order > Change status, select a status between Status 1 and Status 2.

8.2.3. Automatically sending shipping confirmations

Set up an event procedure to automatically inform Conrad when you have shipped the items of an order.

Setting up an event procedure

  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct name for the event procedure.

  4. Select the event according to Table 11.

  5. Save () the settings.

  6. Carry out the additional settings according to Table 11.

  7. Select the setting Active ().

  8. Save () the settings.

Note: The selected statuses and filters in Table 11 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 11. Event procedure for sending shipping confirmations
Setting Option Selection

Event

Select an event, for example:

  • Order change: Status change

Select an event, for example [7] Shipped.

Filter 1

Order > Order type

Order

Filter 2

Order > Referrer

Conrad

Procedure

Plugin

Report shipping confirmation to Conrad

8.2.4. Reporting cancellations to Conrad

Set up an event procedure to automatically inform Conrad of cancellations. Note that orders marked as shipped can no longer be cancelled.

Different event procedures can be created, depending on the reason for the cancellation. The following event procedures are available for Conrad to report a cancellation:

  • Report cancellation to Conrad: Cancelled by the client prior to shipping

  • Report cancellation to Conrad: Cancellation: Wrong payment term

  • Report cancellation to Conrad: Cancellation: Too long shipping time

  • Report cancellation to Conrad: Cancellation: Agreement reached between buyer and seller

  • Report cancellation to Conrad: Item no longer available

  • Report cancellation to Conrad: Cancellation request of the customer

  • Report cancellation to Conrad: Return

  • Report cancellation to Conrad: Customer complaint

  • Report cancellation to Conrad: Content error

  • Report cancellation to Conrad: Delivery address undeliverable / goods returned

  • Report cancellation to Conrad: Photovoltaic systems or accessories

Setting up an event procedure

  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct name for the event procedure.

  4. Select the event according to Table 12.

  5. Save () the settings.

  6. Carry out the additional settings according to Table 12.

  7. Select the setting Active ().

  8. Save () the settings.

Table 12. Event procedure to send cancellations to Conrad
Setting Option Selection

Event

Order change: Status change

Select a status, for example [8] Cancelled.

Filter

Order > Referrer

Conrad

Procedure

Plugin

Select an event procedure for Report cancellation to Conrad with the appropriate reason.

8.2.5. Reporting refunds to Conrad

Set up an event procedure to automatically inform Conrad that an item was refunded.

Different event procedures can be created, depending on the reason for the refund. The following event procedures are available for Conrad to report a refund:

  • Report refund to Conrad: Agreement with vendor

  • Report refund to Conrad: Cancelled before shipping

  • Report refund to Conrad: Item not received

  • Report refund to Conrad: Item returned

  • Report refund to Conrad: Out of stock

Setting up an event procedure

  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct name for the event procedure.

  4. Select the event according to Table 13.

  5. Save () the settings.

  6. Carry out the additional settings according to Table 13.

  7. Select the setting Active ().

  8. Save () the settings.

Note: The selected statuses and filters in Table 13 only serve as an example. Select filters and statuses for the event procedure which best suit your workflow.

Table 13. Event procedure for reporting a refund to Conrad
Setting Option Selection

Event

Select an event, for example:

Order generation: New credit note

Filter

Order > Referrer

Conrad

Procedure

Plugin

Select an event procedure for Report refund to Conrad with the appropriate reason.

9. Download reports

In the Setup » Markets » Conrad » Reports menu, you can download reports for offer export and item export. These reports are generated after an offer or item export to Conrad.

Table 14 contains an overview of the reports in the Setup » Markets » Conrad » Reports menu.

Table 14. Reports in the Setup » Markets » Conrad » Reports menu
Column Explanation

Date

Creation date of the report in the format YYYY.MM.DD hh:mm:ss

Status

The processing status of the report.
Reports can have the following statuses:

  • PENDING = The report has not been processed yet.

  • COMPLETE = The report was processed.

Integration Details

The number of imported products or offers.

Transform Lines

The number of rows in the report in which no errors occurred and the number of rows in which errors occurred.

Download

Download report (file_download): The report is downloaded.

Downloading a report:

  1. Go to Setup » Markets » Conrad » Reports.

  2. Click on Filters (tune) at the top of the menu.

  3. Select a report type. The available report types are listed in Table 15.

  4. Click Search (search).
    → The selected filter is applied and the appropriate reports are displayed.
    → The active filter is displayed at the top of the menu.
    Tip: If you want to change the filter, you can reset (refresh) it. Then select the desired filter as described above.

  5. Click Download report (file_download).
    → The report is downloaded.

Table 15. Report types
Report type Explanation

Offers

The offer report contains information on the offer export to Conrad.

Products

The product report contains information on the item export to Conrad.

10. Switching from the Conrad plugin to the Conrad Core Integration

If you are using the Conrad plugin, you can transfer your settings and SKUs to the new Conrad Core Integration.

10.1. Transferring settings to the Core Integration

To migrate your settings from the Conrad plugin, you have to manually configure them in the Conrad Core Integration. The following table shows which settings from the plugin assistant need to be transferred, along with their corresponding locations in the Conrad Core Integration.

Table 16. Transferring settings from the plugin assistant to the Conrad Core Integration:
Settings in the plugin assistant Settings section of the Conrad Core Integration

Authentication

API key

Setup » Markets » Conrad » Settings » [Open account]

  • Enter your Conrad API key in the General section.

  • Select the appropriate client from the drop-down list.

Data exchange

Configuration for automated order import, item and offer export

Setup » Markets » Conrad » Settings » [Open account]

  • Activate item export to automatically export your product catalogues to Conrad.

  • Activate offer export to automatically export your offer catalogues to Conrad.

  • Activate order import to automatically import your orders from Conrad.

Options for the offer export

The setting for the offer export is omitted.

Refunds

Mapping of refund reasons

You don’t need to map refund reasons. Instead, event procedures with different refund reasons are used.

Cancellations

Mapping of cancellation reasons

You don’t need to map cancellation reasons. Instead, event procedures with different cancellation reasons are used.

Warehouse selection

Warehouse selection

You directly map your warehouses via the offer quantity data field in the corresponding offer catalogue. Pay attention to the recommendations for data field mappings.

Shipping profiles

Shipping profile mapping

Setup » Markets » Conrad » Settings » [Open account]

  1. Select the shipping zone from the drop-down list.
    Note: You need to have a default mapping to prevent errors during the order import. Define a fallback for unassigned shipping zones.

  2. Click on Show mappings for the selected zone.
    → A new view for mapping shipping profiles opens.
    Note: Your changes will not be saved. In order to save your changes first, click on Save () in the top left corner before mapping the shipping profiles.

  3. Click on Add mapping.
    → The window Add new shipping profile mapping opens.

  4. Select the Conrad shipping method.

  5. Select the PlentyONE shipping profile.

  6. Select the Conrad shipping service provider.

  7. Click on Save.
    → The new mapping is shown in the menu.
    Tip: You can edit the shipping profile mappings later on. To do so, click on More (more_vert) and then on Edit mapping (edit).

Offer properties

Offer properties mapping

You specify which offer data is transferred via the data field mapping in the corresponding offer catalogue.

10.2. Transferring SKUs

Follow the steps below to transfer the SKUs from your Conrad plugin account to your Conrad Core Integration account.

Transferring SKUs for product catalogues:

Important: This process can only be carried out once per account. Therefore, you should only transfer your SKUs when you know that you will no longer be creating new products on Conrad via the Conrad plugin.

  1. Go to Setup » Markets » Conrad » Settings » [Open account].

  2. Click Migrate plugin SKUs in the Offers section.
    → The plugin SKUs will be transferred to your Conrad Core Integration account.
    → You can now manage your existing products and offers via the Conrad Core Integration catalogues.
    Note: Your plugin product catalogues cannot be migrated to the Core Integration product catalogues. Instead, create new product catalogues and then map the data fields accordingly.

To manage your offers, no SKU transfer is required. Instead, you manage your offers via offer catalogues. In these catalogues you map the data fields from Conrad to the corresponding fields in your system. Pay attention to the recommendations for data field mappings.