Item isn’t visible

You’ve already created an item and now you want to see what it looks like in your plentyShop. But where is it? Why isn’t it visible? Work through this checklist and make sure your item meets all of the requirements for being visible in the plentyShop.

This checklist helps you find any possible errors that are preventing your items from being displayed. Our example screenshots show the settings as they appear in a default system. Your own settings may differ.

1. Have you activated the variation?

Variations only become visible in the plentyShop once they have been activated. In other words, you can work on inactive variations without your customers noticing. You activate the variation when you’re ready for it to be visible in your plentyShop.

  1. Go to Item » Items » [Open variation] » Section: Availability and visibility.

  2. Select the Active option (toggle_on).

  3. Save () the settings.

Checklist Item Active

2. Does the item have a name?

An item needs a name. Otherwise the plentyShop considers it to still be inactive.

  1. Go to Item » Items » [Open item] » Tab: Description.

  2. Enter an item name.

  3. Save () the settings.

checklist item name

3. Is a sales price linked to the variation?

Variations are only displayed in the plentyShop if they have a price and if the price settings apply for plentyShop.

  1. Go to Setup » Item » Sales Price » [Open sales price].

    • Make sure that the following price settings are set for plentyShop.

      • Currency

      • No RRP, special offer or set price

      • Client

      • Customer class

      • Country

      • Referrer

  2. Go to Item » Items » [Open variation] » Tab: Prices » Section: Sales prices.

4. Is a category linked to the variation?

A variation will only be visible if it’s linked to a category that’s also visible in the plentyShop.

  1. Go to Item » Items » [Open variation] » Tab: product details » Section: Categories.

  2. Within the element, click on and then on Pick categories.
    → A pop-up window will open.

  3. Select the categories that you want to link ().

  4. Click Apply.
    → The data will be displayed as a table.

  5. Save () the settings.

Checklist Item Categories

5. Is the right client linked to the category?

PlentyONE is able to support multiple clients. In other words, you can manage several different areas of business with just one system.

Example: Imagine you sell medicine. To better reach your target groups, you’ve split your product line among two webshops. One shop specialises in natural products and alternative medicine. The other shop sells traditional medicine. Your webshops have different names and designs, and your end customers don’t know that they are actually the same company. Nonetheless, you can use just one PlentyONE system to fulfil all of your orders and manage both business divisions.

  1. Go to Item » Items » [Open variation] » Tab: General » Section: Clent (Store).

  2. Select whichever store (toggle_on) the variation should appear in.

  3. Save () the settings.

Checklist Item Client
Setting has a blue information box? Check the stock level!

PlentyONE can automatically remove items from the plentyShop if they are no longer in stock. If this happens, a blue info box will appear. Therefore, check the stock settings as described further below.

6. Does the variation have positive net stock?

PlentyONE can automatically remove items from the plentyShop if they are no longer in stock. Thus, check if the automation hides your variation.

  1. Go to Item » Items » [Open variation] » Tab General: » Section: Availability and visibility.

    • Check if the setting stock limitation is set to to net stock.

    • Check if one of the following options is activated (toggle_on):

      • Client automatic availability Not deliverable if net stock is negative

      • Client automatic visibility Not visible if net stock is negative

  2. Open the Item » Items » [Open variation] » Tab: Stock to check if the variation is in stock.

7. Could it be a cache problem?

Even if the variation is configured correctly, it can still take an hour before the item becomes visible in the plentyShop. This is due to the cache.