Galaxus

The Galaxus Deutschland GmbH is a German subsidiary of the Swiss e-commerce market leader Digitec Galaxus AG. The Galaxus online shop offers customers quality products by top brands at consistently low prices.

1. Registering with Galaxus

2. Installing the plugins

To export item data to Galaxus using the Elastic Export, you need the following plugins:

You can download the plugins in the plentyMarketplace.

Important: Install the plugin in the plugin set of the main client.

Elastic Export: Adding and installing the plugin

Adding plugin to the system:

Go to Plugins » plentyMarketplace.
→ The marketplace opens in a new tab.
Navigate to the plugin Elastic Export.
Tip: Either use the search function or open the category Plugins » Sales » Marketplaces.
Open the detail view of the plugin.
In the column to the right, click on Go to checkout.
→ The Checkout window opens.
Read and accept the General Terms and Conditions.
Click on Order now.
→ Wait a few minutes before installing the plugin.

Installing plugins:

Go to Plugins » Plugin set overview.
Click on the plugin set of your main client.
Important: In other words: The plugin set must be linked to the main client.
→ The plugin set opens.
Click on Add plugin.
Select Elastic Export from the plugin list.
Click on Install.
→ The plugin is installed.
→ The plugin set is shown.
Switch the plugin to active ().
Save () the plugin set.
Tip: Problems saving the plugin set? Click on Open details to show additional information.

Important: Install the plugin in the plugin set of the main client.

Galaxus.de: Adding and installing the plugin

Adding plugin to the system:

Go to Plugins » plentyMarketplace.
→ The marketplace opens in a new tab.
Navigate to the plugin Galaxus.de.
Tip: Either use the search function or open the category Plugins » Sales » Marketplaces.
Open the detail view of the plugin.
In the column to the right, click on Go to checkout.
→ The Checkout window opens.
Read and accept the General Terms and Conditions.
Click on Order now.
→ Wait a few minutes before installing the plugin.

Installing plugins:

Go to Plugins » Plugin set overview.
Click on the plugin set of your main client.
Important: In other words: The plugin set must be linked to the main client.
→ The plugin set opens.
Click on Add plugin.
Select Galaxus.de from the plugin list.
Click on Install.
→ The plugin is installed.
→ The plugin set is shown.
Switch the plugin to active ().
Save () the plugin set.
Tip: Problems saving the plugin set? Click on Open details to show additional information.

3. Activating the order referrer

Go to Setup » Orders » Order referrer to activate the order referrer. This ensures that orders are assigned to the correct sales channel.

What is an order referrer?

An order referrer tags an order with the sales channel on which the order was generated. Sales channels can be e.g. your online shop or markets on which you sell your items. Each sales channel has an individual order referrer. Some order referrers are available by default in your PlentyONE system. Further order referrers are added e.g. if you install a new plugin. For further information about the order referrer, see the page Order referrer of the PlentyONE manual.

Activating the order referrer for GalaxusDE:

Go to Setup » Orders » Order referrer.
Click Search ().
In the list, navigate to the option GalaxusDE.
Tip: The order referrer is not in the list? Then you probably have not installed the plugin yet.
On the right of the referrer’s line, click on Edit ().
→ The window Edit referrer opens.
Activate the option Visible in selection ().
Click on Save ().
→ The referrer is active.

4. Setting up the order interface in PlentyONE

Carry out the following settings in PlentyONE in order to set up the order interface to Galaxus. Keep the FTP connection details ready that Galaxus emails you after your registration.

GalaxusDE is not shown in the menu Setup » Markets?

The menu Setup » Markets » GalaxusDE is only shown after you carry out the following steps:

The plugin is installed in the plugin set in which the default client is linked.
The plugin was provisioned.
The order referrer GalaxusDE is active in the menu Setup » Orders » Order referrer.

Setting up the order interface to Galaxus:

Go to Setup » Markets » GalaxusDE » Order import.
Carry out the settings. Note the explanations in Table 1.
Save () the settings.

Table 1. Galaxus settings
Setting	Explanation
Client	Allows you to attach clients to imported orders. Default: system client.
Activate Order Interface	Activate to enable data exchange with Galaxus for orders.
Add customer reference number after externalorder number	Activate if you need the customer reference number for customs documents (EU-HUB USER). Note: When this option is active, you can only search order numbers by entering the complete string *GalaxusOrderNumber
GalaxusCustomerReferenceNumber	Do not send delivery date
Host	Enter the host name based on the pattern ftp.dg.ch.
User Password	Enter the user name and password that you received from Galaxus.
Port number	Enter the port number.
partner2dg	Select the partner2dg folder for the selected host. → On this FTP-path the plugin responds back to Galaxus.
dg2partner	Select the dg2partner folder for the selected host. → From this FTP path, the plugin will read new orders and requests from Galaxus. *Important:* The specified folder paths begin with (/… /…), only if the hostname submitted on Step 4 does not end with ( / ).
Order status configuration
Order status for cancellation requests	Which order status do you want to assign to new cancellation requests during import?
Order status for return requests	Which order status do you want to assign to new return requests during import?
Automatically reject cancellation requests for orders from this status	From which order status do you want to reject cancellation requests automatically? *Important:* If you do not select a status, the status [5] Cleared for shipping is used.

5. Setting up the item export

The following Elastic Export formats are used for the item export. When you provision the plugin, these formats are installed automatically.

GalaxusDeProductDataExport
GalaxusDeProductPropertiesExport
GalaxusDeProductStockPricingExport

For format relevant setup options, go to Setup » Markets » GalaxusDE » Item export.

Setting up the item export to Galaxus:

Go to Setup » Markets » GalaxusDE » Item export » Product data.
Carry out the settings. Note the explanations in Table 2.
Save () the settings.

Table 2. Settings for the item export
Setting	Explanation
Product Data (Format GalaxusDeProductDataExport)
Description	Possible options: Product Description Technical data Preview text Free text field 1 to Free text field 20
Export Customs tariff number as	Possible options: TARES TARIC
Composition	Select a description of a product’s composition or ingredients. This compliance-relevant description is required by law for specific product groups. Examples: - List of ingredients (all ingredients contained in a grocery must be listed) - Allergy declaration (ingredients and the products produced from them, that may cause allergies or other adverse reactions must specifically be identified) - Ingredients (e.g. perfume)
Application	Select an application description for a product. This compliance-relevant description is required by law for specific product groups. Applicable product groups: - Medical devices - Medicine
WEEE number	Select a WEEE number. This manufacturer number is assigned to the first distributors of electrical and electronic equipment following successful registration with EAR foundation. It consists of a country code and an eight-characters-long sequence of digits. e.g. “DE12345678”
Product Properties » Item Characteristics (Format GalaxusDeProductPropertiesExport)
Export activated characteristics	Possible options: All Only selected
Whitelist	Creating a whitelist element: Go to Setup » Markets » GalaxusDE » Item export » Item Characteristics / Variation Properties. Click on Add. Select a characteristic / a property. Save the settings.
Product Properties » Variation Properties (Format GalaxusDeProductPropertiesExport)
Export activated properties	Possible options: All Only selected properties None
Whitelist	Creating a whitelist element: Go to Setup » Markets » GalaxusDE » Item export » Item Characteristics / Variation Properties. Click on Add. Select a characteristic / a property. Save the settings.
Product Stock Pricing (Format GalaxusDeProductStockPricingExport)
Currency	Possible settings for exporting the currency: CHF EUR
Calculate "Sales price excl. VAT" based on Elastic Export setting "Target country"	Activate this option to use Elastic Export setting Target country.
Positive stock quantities are always exported, independent of the average delivery period	Possible options: On Off *Note:* To clarify, check the default export matrix for active variations in Table 3.
Sales price that is exported as purchase price excl. VAT	Select a relevant sales price that already exists. This option is also influenced by Calculate "Sales price excl. VAT" based on Elastic Export setting "Target country".
Sales price that is exported as purchase price excl. fees and VAT	Select a relevant sales price that already exists. This option is also influenced by Calculate "Sales price excl. VAT" based on Elastic Export setting "Target country".
Export stock from:	Possible options: All warehouses A warehouse of my choice
List of mapped warehouses
PlentyONE warehouse	The PlentyONE warehouse the products originate from. During export, the WarehouseCountry column will be transferred to Galaxus. it contains the ISO code of the country in which the exporting warehouse is located.
Galaxus GLN	The GLN provided by Galaxus or the postcode of the respective warehouse. During export, the WarehouseId column will be transferred to Galaxus. It contains the Galaxus GLN or the postcode of the warehouse from which stock is exported.

5.1. Mapping a PlentyONE warehouse to a Galaxus GLN

In the Product Stock Pricing section of the item export settings, you can map your PlentyONE warehouses to the respective Galaxus GLN. To do so, proceed as follows.

Mapping a PlentyONE warehouse to a Galaxus GLN:

Go to Setup » Markets » Galaxus » Item export » Product Stock Pricing.
→ The settings for the Product Stock Pricing section of the item export open.
At the bottom in the section List of mapped warehouses, click on Create mapping ().
The window Mapping a PlentyONE warehouse to a Galaxus GLN opens.
In the Warehouse field, select a warehouse from the drop-down list.
In the Galaxus GLN field, enter the GLN for the warehouse that was provided by Galaxus.
Click on Save.
→ The mapping is saved and added to the overview.

5.2. Default export matrix for active variations

The basic logic of Galaxus is like this:

If positive stock is transmitted, Galaxus uses the default delivery time that is saved for the account in the Galaxus back end. If an item does not have positive stock, the reorder time is used instead.

Notes:

Galaxus assumes an average delivery time of 2 days for items that are in stock. If an item has stock and an availability that results in a delivery time of 2 or more days, the item is exported with a stock of 0\. The delivery time is exported as the reorder time. For items with 0 or negative stock and an average delivery time of two days or less, the system assumes a configuration error and the item is not exported.
Item data is processed irrespective of the stock export conditions for export.
Bundles are not exported if one of the items in it are not in stock. Also, the exported stock amount is based on the bundle component with the highest stock.

The following table shows a default export matrix for active variations.

Table 3. Default export matrix for active variations
Net stock	Average delivery period	Result
Positive stock	Delivery time ⇐ 2	Stock is exported.
Positive stock	Delivery time > 2	Only delivery time is exported.
Positive stock	No Delivery time	Stock is exported.
Stock 0/negative	Delivery time ⇐ 2	No export.
Stock 0/negative	Delivery time > 2	Only delivery time is exported.
Stock 0/negative	No delivery time	No export.

6. Setting up a sales price

Sales prices define the conditions under which a variation is sold at a specific price and on a specific sales channel.

Go to Setup » Item » Sales prices.
Click on [+] New.
Enter a position number.
Enter an Internal and an External name.
Enter a value for Minimum quantity.
Select EUR as the currency.
Select the Client.
Select the sales countries.
Select the referrer Galaxus.
Save the settings.

Note: Alternatively, you can activate the referrer GalaxusDE in an existing sales price.

7. Preparing a category for the export

On Galaxus, your item variations are offered for each of your clients (store) individually. Hence you can choose to activate item categories for each of your clients individually.

Linking the default client to the category:

Go to Item » Category.
Click on the category in the directory tree on the left.
→ The category opens and the tab Settings is shown.
Navigate to the setting Client (store).
Activate the category for the client of your choice.
Save () the settings.

8. Preparing variations for the export

Table 4. Preparing variations for the export
Setting	Explanation
Choose the default category	The default category of the variation is exported to Galaxus in all cases. As such, define a default category for the variation. You can link the default category to any client of your choice. Choosing the default category: Go to Item » Items » [Open variation] » Element: Categories. Within the element, click on and then on Link default category. → A pop-up window will open. Use the drop-down list to select a default category for each client. *Important:* This category can be linked to any client of your choice. Click on Save. → The data will be displayed as a table. Save () the settings.
Activate the variation	The variation must be active: Go to Item » Edit item » [Open item] » [Open variation] » Variation tab: Settings » Area: Availability. Activate the checkbox Active. Save () the settings.
Activate the market availability	The item availability for the market GalaxusDE must be activated: Go to Item » Variation » Tab: Availability » Area: Markets. Activate the market GalaxusDE. Save () the settings.
Link sales price and save price	Go to Item » Edit item » [Open item] » [Open variation] » Variation tab: Settings. In the Sales price area, add the sales price for GalaxusDE (). Enter a price. Save () the settings.
Link characteristics/properties	Permitted characteristics and/or properties must be linked to the variations. Go to Item » Characteristics » Galaxus characteristics. Link the relevant elements. *Or:* Go to Setup » Settings » Properties. Link the relevant elements.
Save availability	The Availabilities 1-10 must be saved for the variation. Go to Setup » Item » Availability. Save business relevant Average delivery times. Ensure that variations activated for Galaxus are linked to the relevant Availability 1-10. *Important:* The setting Positive stock quantities are always exported, independent of the average delivery period does not work if no Availability 1-10 is set.

9. Exporting items to Galaxus

The GalaxusDE plugin exports the item data using the Elastic Export plugin. For more information on the Elastic Export Plugin, visit the Elastic Export page.

9.1. Setting up Elastic Export formats

The following Elastic Export formats are used for the item export. When you provision the plugin, these formats are installed automatically:

GalaxusDeProductDataExport
GalaxusDeProductPropertiesExport
GalaxusDeProductStockPricingExport

Setting up Elastic Export formats:

Go to Data » Elastic Export » New export [+].
→ Each format works for a specific part of the item export.
Select a Galaxus format:
- GalaxusDeProductDataExport
- GalaxusDeProductPropertiesExport
- GalaxusDeProductStockPricingExport
Set up the export formats.
Save the settings.

Input fields export format GalaxusDeProductDataExport

Table 5. The GalaxusDeProductData export format
Galaxus output	PlentyONE input field
ProductKey, Mandatory, string(100)	Item » Edit item » [Open item] » [Open variation] »Variation-ID
GTIN, mandatory, integer (8-14)	Item » Edit item » [Open item] » [Open variation] » Barcode Corresponds to barcode type Selection in the elastic export filter of this format
ManufacturerKey, string(200)	Item » Edit item » [Open item] » [Open variation]» Model
Brandname, mandatory, string(100)	Item » Edit Item » [Open item] » Tab: Global » Manufacturer
ProductTypeIdDigitecGalaxus, Integer(200)	-
Category, mandatory, string(200)	Item » Edit Item » [Open item] » [Open variation] » Tab: Categories » Standard category
CategoryGroup_1, string(200)	-
CategoryGroup_2, string(200)	-
CategoryGroup_3, string(200)	-
CategoryGroup_4, string(200)	-
TARESCode, string(20)	Item » Edit Item » [Open item] » Tab: Basic Settings » Customs tariff number
TARICCode, string(20)	Item » Edit Item » [Open item] » Tab: Basic Settings » Customs tariff number
CountryOfOrigin, string(20)	Item » Edit Item » [Open item] » Tab: Basic Settings » Manufacturing country
SuggestedRetailPriceIncludingVat, Mandatory, float(14,4)	Item » Edit item » [Open item] » Open variation » Tab: Settings » Sales prices PPP Galaxus Salesprice
VatRatePercentage, mandatory, float(2.4)	Item » Edit item » [Open item] » [Open variation] » Tab: Settings
ImageURL (1 to 10), mandatory, text(300)	Item » Edit item » [Open item] » Tab: Images
VideoURL (1 to 3), string(300)	-
ProductLink (1 to 3), string(300)	-
WeightG, EU-Hub mandatory, integer(10)	Item » Edit item » [Open item] » [Open variation] » Tab: Settings » Measurements: Gross weight
WidthM, float(14,4)	Item » Edit item » [Open item] » [Open variation] » Tab: Settings » Measurements: Length/Width/Height
HeightM, float(14,4)	Item » Edit item » [Open item] » [Open variation] » Tab: Settings » Measurements: Length/Width/Height
LengthM, float(14,4)	Item » Edit item » [Open item] » [Open variation] » Tab: Settings » Measurements: Length/Width/Height
ReleaseDate, Format (YYYY-MM-DD)	-
GlobalSalesRank_integer(10)_	-
MinimumAge, integer(10)	Item » Edit Item » [Open item] » Tab: Global » Ager rating
ProductTitle_DE, Mandatory (at least one of four languages), (Text100)	Item » Edit Item » [Open item] » Tab: Texts » Name 1 (de) or Name 2,3 Can be selected in the Elastic Export configuration for this format.
ProductTitle_EN, (Text100)	Item » Edit Item » [Open item] » Tab: Texts » Name 1 (en) or Name 2,3 Can be selected in the Elastic Export configuration for this format.
ProductTitle_FR, (Text100)	Item » Edit Item » [Open item] » Tab: Texts » Name 1 (fr) or Name 2,3 Can be selected in the Elastic Export configuration for this format.
ProductTitle_IT, (Text100)	Item » Edit Item » [Open item] » Tab: Texts » Name 1 (it) or Name 2,3 Can be selected in the Elastic Export configuration for this format.
ProductTitleTagLine_DE, Text	-
ProductTitleTagLine_EN, Text	-
ProductTitleTagLine_FR, Text	-
ProductTitleTagLine_IT, Text	-
ProductDescription_DE, mandatory (at least one of four languages), Text	Standard: Item » Edit item » [Open item] » Tab: Texts » Item text (de) or input field selection under: Setup » Markets » GalaxusDE » Item export » Product Data » input field mappings
ProductDescription_EN, Text	Standard: Item » Edit item » [Open item] » Tab: Texts » Item text (en) or input field selection under: Setup » Markets » GalaxusDE » Item export » Product Data » input field mappings
ProductDescription_FR, Text	Standard: Item » Edit item » [Open item] » Tab: Texts » Item text (fr) or input field selection under: Setup » Markets » GalaxusDE » Item export » Product Data » input field mappings
ProductDescription_IT, Text	Standard: Item » Edit item » [Open item] » Tab: Texts » Item text (it) or input field selection under: Setup » Markets » GalaxusDE » Item export » Product Data » input field mappings
MinimumOrderQuantity, mandatory, integer(10)	Item » Edit item » [Open item] » [Open variation] » Tab: Settings » Availability: Min. order quantity
RetailUnitQuantityInPackingUnit, integer(10)	-
RetailUnitQuantityOnPallet, integer(10)	-
RetailUnitQuantity, mandatory, integer(10)	Item » Edit item » Open item » Open variation » Tab: Settings » Shipping: Packing units
ProductSuperType	Item » Item ID
WEEENumber	The WEEENumber is a manufacturer number that is assigned to the first distributors of electrical and electronic equipment following successful registration with stiftung ear. It consists of a country code and an eight-characters-long sequence of digits. e.g. “DE12345678”
Composition	Describes a product’s composition or ingredients. These are compliance-relevant descriptions that are by law required for specific product groups. Examples: - List of ingredients (must list all ingredients contained in a grocery) - Allergy declaration (ingredients and the products produced from them, that may cause allergies or other adverse reactions must specifically be identified) - Ingredients (e.g. perfume)
Application	Describes a product’s application. These are compliance-relevant descriptions that are by law required for specific product groups. Applicable product groups: - Medical devices - Medicine

Input fields export format GalaxusDeProductStockPricingExport

Table 6. The GalaxusDeProductStockPricingExport export format
Galaxus output	PlentyONE input field
ProductKey, mandatory, string(100)	Item » Edit item » [Open item] » [Open variation] »Variation-ID
QuantityOnStock, mandatory, integer(10)	Item » Edit item » [Open item] » Tab: Stock » Tab: Stock » Net
IsOnStock, mandatory, boolean(0/1)	Item » Edit item » [Open item] » Tab: Stock » Tab: Stock » Net
DeliveryDate, integer(10)	Item » Variant » Tab: Settings » Section: Availability » Checkmark selection from 1 to 10 This selection is equivalent to the settings in the menu Setup » Item » Availability » Average delivery time
PurchasePriceExcludingVat, mandatory, float(14,4)	Settings » Markets » GalaxusDE » Item Export » Product Stock Pricing » Choose Sale Price to export as Purchase Price Excluding Vat
SalesPriceExcludingVat, mandatory, float(14,4)	Item » Edit Item » [Open item] » [Open variation] » Tab: Settings » Sales prices: Net price *Note:* The exported sales price uses the VAT rate of the selected export currency only if the Target country is specified in the Elastic Export format.
Currency, mandatory, string(3)	Setup » Item » Sales prices » [Open Galaxus sales price] » Currency EUR / CHF
PurchasePriceExcludingFee, float(14,4)	Settings » Markets » GalaxusDE » Item Export » Product Stock Pricing » Choose Sale Price to export as Purchase Price Excluding Fee (Excl. VAT)
WarehouseCountry, string(2)	Setup » Stock » Warehouse » Open Warehouse » Settings » Location
WarehouseId, mandatory, integer(1)	The identification number of the warehouse at Galaxus. Galaxus uses a GLN (Global Location Number) or the postcode of the warehouse.
ExpectedRestockQuantity, mandatory, integer(10)	Stock » Reorder management » Reorder » [Open reorder] » Ordered items *Note:* If you don’t use reorders, the value 0 is transferred.

Input fields export format GalaxusDeProductPropertiesExport

Table 7. The GalaxusDeProductPropertiesExport export format
Galaxus output	PlentyONE input field
ProductKey, Mandatory, string(100)	Item » Edit item » Variation ID
SpecificationKey, mandatory, string(80)	-
SpecificationGroup_DE, string(80)	Characteristic group name / Attribute (DE) *Note:* The plugin selects the first group from the list of property groups in the order in which they were added to the property. The following workaround should set GroupWeWantExported as the first in the list for the export: For example, the property Property1 is to exist in the 3 groups GroupA, GroupWeWantExported and GroupB *Step 1:* Unlink all groups from the property. *Step 2:* Link GroupWeWantExported with Property1 and save the setting. *Step 3:* Link all other groups with Property1 and save the setting.
SpecificationGroup_EN, string(80)	Characteristic group name / Attribute (EN)
SpecificationGroup_FR, string(80)	Characteristic group name / Attribute (FR)
SpecificationGroup_IT, string(80)	Characteristic group name / Attribute (IT)
SpecificationKey_DE, mandatory, string(80)	Characteristic designation / Attribute (DE)
SpecificationKey_EN, mandatory, string(80)	Characteristic designation / Attribute (EN)
SpecificationKey_FR, mandatory, string(80)	Characteristic designation / Attribute (FR)
SpecificationKey_IT, mandatory, string(80)	Characteristic designation / Attribute (IT)
SpecificationValue_DE, mandatory, string(80)	Characteristic value / Attribute (DE)
SpecificationValue_EN, mandatory, string(80)	Characteristic value / Attribute (EN)
SpecificationValue_FR, mandatory, string(80)	Characteristic value / Attribute (FR)
SpecificationValue_IT, mandatory, string(80)	Characteristic value / Attribute (IT)

Fields for product data export

For the correct export of product data in the Data » Elastic export menu, the following two fields must be included in the CSV file:

GPSRNameAddress
GPSREmailUrl

9.2. Configuring formats in the elastic export

Configuring the Elastic Export:

Go to Data » Elastic Export.
Click on New export.
Configure the export as described in Table 8.
Save the settings.

Table 8. Plugin relevant Elastic Export setup options
Setting	Explanation
Name	Enter a name The export format is listed under this name in the overview of the Exports tab.
Type	Select the type item from the drop-down list.
Format	Select one of the three relevant data export formats. GalaxusDeProductDataExport GalaxusDeProductPropertiesExpor GalaxusDeProductStockPricingExport
Limit	Enter a whole number. This number determines how many items are exported at maximum. Enter an integer between 0 and 9999.
Generate cache file	Place a check mark if you want to export more than 9999 data records to the interface. We recommend that you do not activate this setting for more than 20 export formats. This is to ensure a high performance of the Elastic Export. Depending on the user configuration and amount of data, it can take more than 24 hours to update the cache file.
Provisioning	Privisioning via URL or FTP. If you select the method FTP, the FTP credentials and the export interval Daily/Hourly must be specified
URL	If you select the option URL, click on Generate token to create an access token.
File name	Name your export files as follows: GalaxusDeProductDataExport = ProductData_Merchantname.csv GalaxusDeProductStockPricingExport = ProductStockPricing_Merchantname.csv GalaxusDeProductPropertiesExport = ProductProperties_Merchantname.csv
Item filter	Allow you to set up the export more granularly and thus ensure that only a specific subset of items is exported to Galaxus. Note that the plugin cannot use the following Elastic Export filters: Item creation date Default, Bundle, Bundle component Item type Positive stock for given warehouse Positive physical stock in the selected warehouse Prices Tags AND mode Tags OR mode Item update date
Add item filters	Select an item filter from the drop-down list and click on Add. There are no filters selected by default.
Client	Allows you to choose a client form a list of clients.
Order referrer	Select the order referrer that should be assigned during the order import from the drop-down list. In this case, this is: GalaxusDE
Barcode	Select the ASIN, ISBN or an EAN from the drop-down list. Selection must be linked to the referrer GalaxusDE. Otherwise, the barcode selection is not exported
Sales price	The exported sales price is always the Sales price net. The select Sales price gross is ignored during export.

10. Providing information on the manufacturer and EU-responsible person (GPSR)

The General Product Safety Regulation of the EU (GPSR) requires manufacturers and sellers to ensure the product safety of certain goods and to provide certain information for this purpose. This information includes details about the manufacturer and, in the case of manufacturers without an establishment in the EU, details about the responsible person within the EU. The GPSR regulation ensures that products are safe and comply with consumer protection requirements before being placed on the market.

In the following section, you will learn how to add information on the manufacturer and the EU-responsible in PlentyONE to comply with the GPSR regulation.

10.1. Galaxus fields for EU responsible person

The following table lists the required fields for information on the EU responsible person.

10.2. Prerequisites

You have filled in the required fields for the EU responsible person for each of your manufacturers. You can find the required field here: Setup » Item » Manufacturers » Tab Manufacturers: [Open Manufacturer] » Tab: Settings, .
You have selected the manufacturer at item level to transfer the manufacturer data to Galaxus.

Table 9. Required fields for information on the EU-responsible person
Field name	Description
EU Responsible Name	Enter the name of the EU-responsible person.
EU Responsible Street	Enter the street name of the EU-responsible person.
EU Responsible House No	Enter the house number of the EU-responsible person.
EU Responsible Post Code	Enter the postcode of the EU-responsible person.
EU Responsible Town	Enter the town of the EU-responsible person.
EU Responsible Country	Enter the country of the EU-responsible person.
EU Responsible Email	Enter the email address of the EU-responsible person.
EU Responsible Phone number	Enter the telephone number of the EU-responsible person.

11. Preparing order documents

You need the following order documents for Galaxus:

Invoice
Delivery note

Adjust these order documents to the requirements of GalaxusDE. Check the following chapters to find out how. This information is structured like this:

Prepare invoices
Prepare delivery notes

Are you new to order documents? Then refer to the Order documents page of the manual before continuing.

11.1. Preparing invoices

For information on invoices, please refer to the respecting Digitex Galaxus documentation.

11.2. Preparing delivery notes

Delivery notes for GalaxusDE orders must contain specific information. These requirements are listed on Galaxus.

Below, we describe how you show the following information on delivery notes for GalaxusDE:

Galaxus order reference
Legal information

To make sure that this information is shown on delivery notes, adjust the template for delivery note as described below.

Adjusting template for delivery notes:

Go to Setup » Client » Standard » Locations » Location: Germany » Documents » Delivery note » Tab: Template.
Scroll down to the area Optional elements below stock unit table.
Carry out the settings described in <table-delivery-notes>.
Check the Galaxus documentation to see if any other adjustments to your template are required.
Important: The template is used for all delivery notes for this country, not just for GalaxusDE.
Save () the settings.
→ The necessary information is shown on delivery notes.

Table 10. Settings for GalaxusDE delivery notes
Setting	Option
Purchase order number of Galaxus Deutschland GmbH	Scroll down to the area Optional elements below stock unit table. For the setting External order number, select the option Yes from the drop-down list.
Payment instruction	Find a field that does not contain any payment instructions. Click on the drop-down list Payment method of this field. Select the option Galaxus Direct Checkout. Copy the following Galaxus return instructions into the input field (correct as of 15th July 2022): `Payment has already been made directly to Galaxus Deutschland GmbH.` `In the event of a return, we kindly ask you to use the returns process in your customer account on galaxus.de.` `Orders placed via galaxus.de are subject to the Galaxus Deutschland GmbH General Terms and Conditions.` `If you have any questions or uncertainties, the Galaxus customer care team will be happy to help: merchant@galaxus.de or haendlerprogramm@digitecgalaxus.ch.`

12. Automating order processing

Set up event procedures to notify Galaxus about order changes automatically.

12.1. Available event procedures

For Galaxus, the event procedures listed in Table 11 are available.

Table 11. Galaxus event procedures
Event procedure name	Recommended event	Explanation
GalaxusDE: Send order confirmation to Galaxus	Any	Informs Galaxus about changes made to the PlentyONE order. *Important:* The delivery date is either based on availability of the item or it is not sent if the UI option "Do not send delivery date" is active.
GalaxusDE: Send shipping confirmation to Galaxus	Status change	Informs Galaxus that the order is ready for shipping.
GalaxusDE: 'Send a cancel request accepted notification to Galaxus	Status change	Informs Galaxus that the cancellation request was accepted. Cancellations for individual order items are rejected automatically (Reason given for auto rejection: Non-refundable). Cancellations of complete orders are accepted automatically if the initial order does not yet have the status Shipped.
'Send a cancel request not accepted notification to Galaxus	Status change	Informs Galaxus that the cancellation request was rejected. A reason for the rejection can be entered in the order note before executing this procedure. Cancellations for individual order items are rejected automatically (Reason given for auto rejection: Non-refundable). Cancellations of complete orders are accepted automatically if the initial order does not yet have the status Shipped
'Merchant Cancels' notification to Galaxus	Status change	Informs Galaxus that the order was cancelled by the merchant.
'Send a 'return registration accepted' response to Galaxus.	Status change	Informs Galaxus that the return request was accepted.
'Send a 'return registration not accepted' response to Galaxus.	Status change	Informs Galaxus that the return request was rejected. A reason for the rejection can be entered in the order note before executing this procedure.
'Send a 'Return to merchant accepted' notification to Galaxus	Status change	Informs Galaxus that a return to the merchant was accepted.
'Send a 'Return to merchant denied' notification to Galaxus	Status change	Informs Galaxus that the return request was rejected by the merchant. A reason for the rejection can be entered in the order note before executing this procedure.
Send invoice to Galaxus	Status change	Sends the invoice PDF of the order to Galaxus.

12.2. Example: Setting up the event procedure "Send order confirmation to Galaxus"

For example, set up an event procedure to send automatic order confirmations to Galaxus:

Go to Setup » Orders » Events.
Click on Add event procedure.
→ The Create new event procedure window opens.
Enter a name.
Select the order event Order change > Status change.
Save the settings.
→ The settings of the event procedure are shown.
Add a Filter with the selection Order » Order type » Order.
Add a Filter with the selection Order » Referrer » GalaxusDE.
Add an Action with the selection Plugins » Send order confirmation to GalaxuDE.
Save the settings.

13. Particularities of the Galaxus order processing

Galaxus return requests generate new PlentyONE orders of the type Return. These orders are linked to the initial order. The resulting orders must be processed separately.
Go to Order » Overview » Item » Edit » Delivery date to enter the delivery date. If no delivery date is saved, a delivery date is calculated based on the following formula:
Day the event procedure was triggered + average delivery period corresponding to item availability
A shipping date is also not set if the item quantity needed to fulfil the order is not available as net stock. The planned delivery date can change based on the plugin option Positive stock quantities are always exported, independent of the average delivery period in the menu Setup » Markets » GalaxuDE » Tab: Product Stock Price.
In all scenarios where only a part of the order is to be processed (return/shipping), the imported order must be split. The resulting orders must be processed separately.
How to split an order:
1. Go to Order » [Open order].
2. Split the order from Order » Overview » Gear (split).
  → The window Split order opens.
3. Select the item quantities for the new order.
  Important: The shipping costs of the original order will not be changed.
  → After splitting an order, the plugin can inform Galaxus without any additional user input.

14. Order data exchange: scenarios

The Galaxus plugin supports the following scenarios.

Important: All scenarios except cancellation requests can be applied to both complete orders and partial orders. As such and to avoid duplicate content, scenarios for complete orders are not described separately.

14.1. The imported order is ready for shipping

The imported order contains all required information and is ready to be shipped:

The order import was automatically reported back to Galaxus by the event procedure Send Order confirmation to Galaxus.
When your order is ready to be shipped, trigger event procedure Send shipping confirmation to Galaxus.

14.2. Only part of the imported order can be fulfilled

Only part of the imported order can be fulfilled at this time. The customer agrees to receive half of the oder now. The other half will be sent at a later date:

Go to Order » [Open order].
Click on Split.
If a later delivery date has been agreed upon with the customer, go to New order » Overview » Item » Edit » Delivery date.
Enter the delivery date.
Save the settings.
Trigger the event procedure Send Order Confirmation to Galaxus to inform Galaxus about the new delivery date.
When finished, trigger event procedure Send Shipping Confirmation to Galaxus.

14.3. Parts of an order cannot be fulfilled

You realised that part of the order cannot be fulfilled, for example because the item is out of stock.

Go to Order » [Open order].
Click on Split.
Trigger the event procedure Send Order Confirmation to Galaxus.
Trigger the event procedure Merchant Cancels notification to Galaxus.
Galaxus automatically replies with a Cancellation request.
The cancellation request can be rejected or accepted by triggering either the event procedure Accept Galaxus cancellation request or Reject Galaxus cancellation request with justification.

14.4. The customer has requested a partial return

The customer wants to return parts of the order.

Galaxus receives the return request.
PlentyONE creates a new order of the type Return that is linked to the initial order.
Trigger the event procedure Accept Galaxus Return Request or Reject Galaxus Return Request with Explanation.

14.5. The customer has rejected the package

The customer did not accept your delivery for an unjustified reason. The package has now been returned to you.

Open the order.
Create a new order of the type Return.
- Go to Order » Overview.
- Open the drop-down list Return.
- Click on Create.
Create a return for the necessary quantity.
Trigger the event Accept cancellation to merchant oder Cancellation to merchant denied with justification.

Note:

Partial cancellation requests and cancellation requests for orders with a status higher than [5] In preparation for shipping are automatically rejected with the reason Non-refundable.
Go to Setup » Markets » GalaxusDE » Order status configuration to select a different status for rejecting such requests automatically.

15. FAQ and troubleshooting