Messenger
On this page of the manual you learn everything about the Messenger in PlentyONE.
With Messenger, you can efficiently manage communication with your customers via email. The Messenger can be customized individually for marketplaces allowing you to manage all your channels from one centralized platform. Additionally, automations are available in Messenger, enabling you to streamline your processes and save time. With automations, you can, for example, send automatic replies on weekends, automatically add tags to conversations, and automatically archive messages. Other features such as the Whisper mode allow you to send messages that are only visible to users in your system and cannot be read by your contacts.
Overview of the contents
Click on one of the following entries in the list to be forwarded directly to the corresponding manual page:
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Carrying out the preparatory settings
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Necessary settings before using Messenger.
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Useful information for your everyday work with Messenger.
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Useful information for individualising and customising Messenger.
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Useful information about the automations in Messenger: What can automations do and what are they used for?
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Practical examples for Messenger
On the CRM manual page Practical examples you can also find useful practical examples for working with Messenger. |