Amazon (Setup via Sales Channels » Channel Control Centre)

A platform has to be selected when the account is created. The platform cannot be changed afterwards. If you have a European Marketplaces Account, then you can carry out the settings for each platform on which you want to offer your products separately.

Enter the seller ID that you have received from Amazon. If you have a European Marketplaces Account, then the same seller ID is used for every platform.

This button gives PlentyONE access to your Amazon account so that data can be exchanged between Amazon and PlentyONE. You can either allow access now or wait until later when you activate the account.

Enter the merchant token that you can find on Seller Central.

Enter the email address that is used as the user name for the Seller Central account.
Important: All PlentyONE email addresses which are used to send messages to Amazon have to be authorised first within your Seller Central account on Amazon.

Place a check mark to activate the interface.
Note: Only activate the interface when you have finished setting up the Amazon interface. Otherwise, incorrect data might be transferred ahead of time.

Select to activate this account for Amazon Business.

Select which client should be used for orders from Amazon.

The SKU (Stock Keeping Unit) is a unique reference number for all items and item variations on Amazon.
Select one of the following options:
Variation ID
GTIN if available, otherwise variation ID
Variation number if available, otherwise variation ID
The selected setting only goes into effect for items that are exported to Amazon for the first time. Amazon and your online store exchange data based on these SKUs.
Important: If you have already started selling your items on Amazon and now you want to start selling them with PlentyONE, you have to assign already existing SKUs in the Item » Items » [Open item] » [Open variation] » Area: SKU menu.

Select whether invoices should be generated by PlentyONE or by Amazon. See also Setting up invoice generation for Amazon orders.
Note: If you want to use Amazon Business, activate the option VCS plentymarkets (VCS Lite) or VCS Amazon.

The item export is activated via the Active toggle of the respective catalogue in the Data » Catalogues menu.

Specifies whether a price should be transferred when offers are updated (regardless of whether the SKU is known to Amazon).
If an SKU is unknown to Amazon, prices will still be transferred.

Specifies whether stock should be transferred when offers are updated (regardless of whether the SKU is known to Amazon).

This setting is only used in combination with catalogues to determine the maximum shipping time, but not as a filter.

Which product categories are used is defined via the activated product catalogues. The product category must be added in the Setup » Markets » Amazon » Add catalogue templates menu and a product catalogue for this product category must be created and activated in the Data » Catalogues menu .

Which product categories are used is defined via the activated product catalogues. The product category must be added in the Setup » Markets » Amazon » Add catalogue templates menu and a product catalogue for this product category must be created and activated in the Data » Catalogues menu .

Only variations with the selected flags are exported.
Note: Unset flags are filtered out.

Only variations with the selected flags are exported.
Note: Unset flags are filtered out.

Only items with at least one of the selected tags are exported.
Note: If multiple tags are selected, they are interpreted as an OR condition. This means a variation is exported as soon as at least one of the selected tags has been assigned to it. Unset flags are filtered out.

The item name is assigned in the product catalogue.

The item description is assigned in the product catalogue.

The following tags are allowed: < br >, < b >, < i >, < p > ,< ul >, < li >, < table >, < tr >, < td >, < th >, < tbody > and < strong >.

This setting is required because the stock is not assigned in the catalogue.
Select one of the following options: Transfer stock quantity of distribution warehouse that currently has largest stock, Use item’s main warehouse, Transfer sum of the stock quantities from all distribution warehouses, or Select warehouses. If you select the option Select warehouses, then the setting Warehouse is displayed below.
Note: Since 19/5/2021, shipping confirmations to Amazon must contain the address details of the warehouse. In Seller Central, these address details are shown in the Ship from field. As such, make sure that address details are saved for all warehouses from which you want to ship Amazon orders. Go to Setup » Stock » Warehouse » [Open warehouse] » Settings to confirm that all necessary address details are saved.

Select one or more warehouses. This setting is only displayed if you selected the option Select warehouses under warehouse selection.
The stock of the selected warehouses is summed up and transmitted to Amazon. Buffers and maximum amounts are also taken into consideration. This allows you to systematically offer the stock of specific warehouses on specific Amazon accounts or Amazon sales channels.
If you selected the option Select warehouses under Warehouse selection, but have not selected a warehouse, the item is not exported because the stock cannot be calculated.

This setting is required because the stock is not assigned in the catalogue.
If an item is limited to net stock, the exported stock is reduced by the value entered.

This setting is required because the stock is not assigned in the catalogue.
Defines the upper limit for exported stock for all items. This setting takes priority over the setting below Quantity for items not limited to stock.

This setting is required because the stock is not assigned in the catalogue.
For items with the setting no limitation, the maximum amount of the real stock and the quantity defined here is transferred.
Example: Setting 0, net stock 8. PlentyONE transfers 8.
Items with the setting Limited to net stock are not taken into consideration.

This setting is required because the stock is not assigned in the catalogue.
Select Do not transfer, Transmit "average delivery time in days", or Transmit "average delivery time in days” + Additional delay in delivery.

This setting is required because the stock is not assigned in the catalogue.
Enter a number of days for the additional delay in delivery. This option is only displayed if the Average delivery period option is set to Transmit "average delivery time in days + handling time.

This setting is required because the stock is not assigned in the catalogue.
Select Yes to increase the maximum processing time of Amazon orders from 30 up to 120 days.
Note: You can only activate this setting after it was unlocked for you on Amazon.
No is transferred by default.

The manufacturer part number is assigned in the product catalogue.

Activate the data exchange for additional Amazon SKUs. Variations linked to additional SKUs are transferred. No new additional SKUs are created.

Select whether you want to import order data.

Enter a date. Only orders starting from this date will be imported into PlentyONE.
Note: Every order that was imported into PlentyONE will be billed.

Select whether you want to export shipping confirmations to Amazon.

Defines how the item name is displayed in the order item. Select one of the following options:

Select Incoming payment booked if the incoming payment should be displayed as booked when MFN and FBA orders are imported.
Note: This setting applies to both own shipping (MFN) and to shipping by Amazon (FBA).

Select the order status for returns that were successfully reported to Amazon.

Select the order status for returns that were not reported to Amazon.

Select whether you want to import pending orders.

Select whether Amazon credit notes for MFN and FBA orders should be imported into your PlentyONE system.

Note: This setting applies to both own shipping (MFN) and to shipping by Amazon (FBA).

Place a check mark to activate Amazon FBA.

Select whether only orders from Amazon should be processed with FBA or whether orders from other referrers should be processed with FBA as well.

Select the order status for orders that were imported from Amazon.

Select which Amazon FBA warehouse should be used for stock synchronisation with the account. This warehouse is also used to assign the FBA order to the account if no FBA order could be assigned to the country the order originates in.

Select which Amazon FBA warehouse should be used for unsellable stock for this account. If you do not select a warehouse, the unsellable stock will not be imported.
Unsellable stock is defined as the number of units you have for a SKU in Amazon fulfillment centers in unsellable condition. In Amazon’s "Manage FBA Inventory" report, this stock is equivalent to the quantity in the column afn-unsellable-quantity.

Note: Do not select the same warehouse here that you already selected for the setting Warehouse (FBA warehouse), as stock will be overwritten if you select the same warehouse for both settings.

Select whether outgoing items should be marked as booked or not. The option Mark as booked does not trigger an item movement. In order to trigger an item movement, select the option Do not mark as booked and set up an event procedure.

Do not import returns or select daily import of returns.

Select whether discounts granted by Amazon are considered for returns. A minimum order quantity for the coupon is not taken into consideration.

Important: "Coupons" can be discounts from Amazon Delivery Campaigns, Amazon Campaigns or any other discounts granted by Amazon. It can also be additional costs that Amazon charges. For example, these might be gift wrapping or cases where Amazon applies its own shipping costs.

Example:

Select whether the stock should be imported hourly or never.

Select the order status for orders that were successfully transferred to FBA.

Amazon order reports do not specify if any item discounts were granted by the seller or by Amazon. In both cases, the discounted amount is deducted from the order value during the order import. However, if Amazon granted the discount, the order value differs from the amount that Amazon pays you for the order. In such cases, you need to manually adjust the order. Otherwise, you do not pay enough VAT on the order.

Select how to deal with item discounts when orders are imported.

Amazon order reports do not specify if any shipping discounts were granted by the seller or by Amazon. In both cases, the discounted amount is deducted from the order value during the order import. However, if Amazon granted the discount, the order value differs from the amount that Amazon pays you for the order. In such cases, you need to manually adjust the order. Otherwise, you do not pay enough VAT on the order.

Select how to deal with shipping discounts when orders are imported.

Which order items do you want to transfer to Amazon for FBA Multi-Channel orders?

Background: Which option you select depends on how you store item bundles in the Amazon warehouse. Are all bundle components of item bundles packaged and stored together in the Amazon warehouse? Or does Amazon pick the individual bundle components to create item bundles?

Select a shipping category.

The following settings are located in the Ship own orders (MFN) area at the top of the menu. However, these settings apply to both own shipping (MFN) and to shipping by Amazon (FBA). As such, also select options for these settings:

Note: These settings apply to both own shipping (MFN) and to shipping by Amazon (FBA).

Should the item be sold via FBA? If so, then select the appropriate Amazon marketplace from the drop-down list.

Select the appropriate Amazon product type from the drop-down list. You can think of the product type as the Amazon category under which this item should appear. When you transmit your items to Amazon, you’ll transmit one product type at a time, i.e. one category at a time.

Note: You can download an overview of Amazon product types here. The table lists the product types and their corresponding IDs.

Should the item be sold via FBA? If so, then select this option ().

Note: By doing so, the FBA stock of this item can be imported into PlentyONE and Amazon Multi-Channel orders that are shipped with FBA can be booked.

The GTIN saved for the variation.
Click on the GTIN to open the item.
If this GTIN is saved for more than one variation, then the item of the first variation that was found opens.

The item name of the variation.

The attributes saved for the variation.

The Amazon platform on which the variation is listed.

The ASINs that were found for the variation. There can be more than one matching ASINs for a variation.
You can link ASINs with variations here. To link an ASIN with a variation, activate the ASIN that should be linked and click on Save.
If more than one matching ASIN was found for this variation and this Amazon platform, then the ASINs that were found are displayed in a drop-down list. You can link one, several, or all ASINs to the variation. To activate one or more ASINs, activate the ASINs and click on Save.

Opens a preview of the Amazon product page.

Errors which might occur during the ASIN import are displayed here. The following errors can occur:
Request to Amazon failed. = The request for searching ASINs could not be processed by Amazon.
No matching ASIN found for this GTIN. = No matching ASINs could be found for this GTIN on Amazon.
ASIN could not be retrieved. = The ASIN could not be imported.
No entry for the database created. = The ASIN was not saved in the database.

Displays whether the ASIN is linked to a variation (check mark) or not (X).

The Amazon product type, for example ABDOMINAL_EXERCISER, ABIS_BOOK, ACCESSORY.

The Amazon marketplace code (= the Amazon platform), for example DE = amazon.de.
Tip: You can filter the table by the Amazon platform. This way, you can only display attributes which are required for the Amazon platforms that you sell your items on.

The technical name of the attribute.

A user-friendly label for a better understanding of the attribute.

Information about the error is provided here. It contains the affected field of the data record, a brief description of the error and the number of listings for which this error has occurred.
Example: "Field: gtin Error: Given data is not a string. (1)"
→ The error occurred in the gtin field of the data record.
→ The error occurred because no character string was entered as a value in the gtin field.
→ The error has occurred for one listing.

The CSV file with the data records is downloaded.

The name of the listing.

The parent SKU of the main variation.

The SKU of the sub-variation.

The ID of the variation.

The sales channel to which the listing is exported.

Shows whether the variation is being exported.

The listing’s status on the sales channel.

Possible statuses are:

The error overview.
No entry = No errors occurred.
circle = Errors occurred. The number indicates the number of errors.

The template selected for the listing.

The catalogue selected for the listing.

Trigger selection

Select a suitable trigger.
Important: Do not select the trigger Order > Order created and the order type Credit note. This may lead to credit notes being created multiple times at Amazon.

Controls

Branch

Note: If there is more than one filter, add the others as conditions (playlist_add). Select AND as the relationship between the conditions.

Actions

Multichannel > Amazon

Create a return at Amazon

Trigger selection

Select a trigger, for example:

For Order types, select the type Incomplete order.

Controls

Branch

Note: If there is more than one filter, add the others as conditions (playlist_add). Select AND as the relationship between the conditions.

Actions

Order > Change order status

Select the order status from the drop-down list in which stock will be reserved.

Enter a date in the format DD.MM.YYYY or select a date via the calendar (today).

Enter a time or select it via (schedule).

Enter a date in the format DD.MM.YYYY or select a date via the calendar (today).

Enter a time or select it via (schedule).

Select the seller ID of the Amazon seller account that you want to requests reports for.

Select the report type. If you hover over a report type in the drop-down list, a tooltip with information about this report type is shown.
Note: The number of requests is limited. After you selected a report type, you will see how often per day you can request it below the report.

The summary of the feed processing.