OTTO Austria Group (Setup via Channel Control Centre)

The OTTO Austria Group with its online shops ottoversand.at and universal.at is part of Hamburg’s OTTO Group and one of Austria’s leading e-commerce providers, which is known for its wide range of products, offering fashion, household goods, electronics and much more. Moreover, the OTTO Austria Group also offers the possibility to sell items on different sales channels.

Channel Control Centre

This page explains the setup process for OTTO Austria Group via the Channel Control Centre in the Sales Channels » Channel Control Centre menu. If your system features the Sales Channels » Accounts menu instead, then you can find instructions on how to set up OTTO Austria Group via that menu here.

1. Becoming a seller at the OTTO Austria Group

First, reach out to a contact person at the OTTO Austria Group by filling in the contact form. Afterwards, you will receive your access credentials which are required for the setup in PlentyONE.

Available Sales Channels

Your products and offers are directly created and updated at OTTO Austria Group. Afterwards, your products will be available on the respective Sales Channels that you have agreed on with OTTO Austria Group and can be ordered by your customers. The following Sales Channels are available: ackermann.ch, baur.de, jelmoli-shop.ch, universal.at and ottoversand.at.

2. Frequency of data exchange

After you have set up OTTO Austria Group in PlentyONE, data is exchanged with the market in the intervals described in Table 1.

Table 1. Frequency of data exchange
Data	Interval
Item export	once a day
full offer export (creating and updating offers)	once a day
Stock synchronisation	every 15 minutes
Price synchronisation	once a day
Order import	every 15 minutes
Import of cancellations	every 15 minutes

3. Setting up the data exchange

In order for the interface to successfully carry out the item export, the offer export, the stock and price synchronisation, the order import and the import of cancellations, certain settings are mandatory. Pay attention to the following list.

Table 2. Mandatory settings for OTTO Austria Group
Settings section	Settings
Item export (incl. prices)
Basic settings for the sales channel	OTTO Austria Group is added as a sales channel to your system. The following channel settings for OTTO Austria Group are carried out: OTTO Austria Group FTP user name is entered. OTTO Austria Group FTP password is entered. OTTO Austria Group API user name is entered. OTTO Austria Group API password is entered. OTTO Austria Group seller ID is entered. The sales channels are selected. A shipping service provider has been assigned to each sales channel. The following general settings for OTTO Austria Group are carried out: The data exchange is activated.
Catalogue settings	A channel map for product exports is created. At least one catalogue is linked to the channel map. The mappings for the product catalogue are carried out. The product catalogue is activated.
Listing settings	A product listing is created. The product listing is activated. The listing contains at least one variation.
Variation settings	The variation is active. The variation availability is set. At least one category linked to OTTO Austria Group is saved for the item. The sales channels on which the variation should be sold are linked.
Offer export (incl. stock)
Basic settings for the sales channel	OTTO Austria Group is added as a sales channel to your system. The following channel settings for OTTO Austria Group are carried out: OTTO Austria Group FTP user name is entered. OTTO Austria Group FTP password is entered. OTTO Austria Group API user name is entered. OTTO Austria Group API password is entered. OTTO Austria Group seller ID is entered. The following general settings for OTTO Austria Group are carried out: The data exchange is activated.
Catalogue settings	An offer catalogue is created. The mappings for the offer catalogue are carried out. The offer catalogue is activated.
Listing settings	An offer listing is created. The offer listing is activated. The listing contains at least one variation.
Variation settings	The variation is active. The variation availability is set. At least one category linked to OTTO Austria Group is saved for the item. The respective OTTO Austria Group sales channels are linked.

4. Workflow of an OTTO Austria Group order

Your items are listed on the respective OTTO Austria Group sales channel.
Customers place an order. At the time the order is placed, the OTTO Austria Group purchases the product from the seller at the set purchase price (except for orders within Switzerland).
Customers make their payments to OTTO Austria Group.
Note: The OTTO Austria Group is automatically shown as the invoice recipient in every order (except for orders within Switzerland).
The order is imported into PlentyONE in status 1 = Incomplete data. At this point, only the stock is reserved, which means that the order cannot yet be processed.
Once a day, the status of the orders is changed from status 1 to status 3 (ready for shipping; waiting for payment). The order can now be executed.
As long as an order cannot be processed, customers at OTTO Austria Group can still cancel it.

Notes on the invoice:

The OTTO Austria Group operates in a classic commission business in connection with a drop shipping business. Therefore, your items are offered in the name and for the account of the respective sales channels. OTTO Austria Group GmbH acts as the central unit for handling all channels (except for activities within Switzerland).

Notes on creating delivery notes:

You must create a separate delivery note for each OTTO Austria Group sales channel on which you sell your items. Follow the OTTO Austria Group template and use the DocumentBuilder to create your delivery notes. Make sure to use the template for the respective OTTO Austria Group sales channel.

5. Setting up OTTO Austria Group in PlentyONE

First, add OTTO Austria Group as a sales channel and carry out the basic settings to set up the sales channel in PlentyONE. To do so, proceed as described below.

5.1. The Channel Control Centre

In the Channel Control Centre you can find an overview of the sales channels set up in your system.

Table 3 explains the different tiles visible in the Sales Channels » Channel Control Centre menu.

Table 3. Tile components in the Sales Channels » Channel Control Centre menu

Component

Explanation

Name

The name of the sales channel.

More

Click here to display more actions for a sales channel.

Listings

Opens the overview of the product and offer listings for this sales channel.

Settings

Opens the respective Settings menu of the sales channel.

Delete sales channel

Deletes the sales channel from the overview.

5.2. Adding the sales channel OTTO Austria Group

Add OTTO Austria Group as a sales channel in the Channel Control Centre.

Adding a sales channel:

Open the Sales Channels » Channel Control Centre menu.
Click on Add sales channel ().
→ The menu Add sales channel opens.
Click on Continue in the tile of .
Enter a name for the sales channel.
If asked to, select the Client (Shop) from the drop-down list.
Click on Add .
→ The sales channel for OTTO Austria Group is added.

5.3. Carrying out the channel settings for OTTO Austria Group

Next, carry out the channel settings for OTTO Austria Group.

Carrying out the channel settings for OTTO Austria Group:

Open the Sales Channels » Channel Control Centre menu.
Click on the tile for OTTO Austria Group.
→ The tab Channel settings opens.
Carry out the settings. Pay attention to the explanations given in Table 4.
Note: You can only configure the settings in the General, Orders and Data exchange sections once you have correctly entered the client API key correctly and saved the settings.
Save () the settings.

Table 4. Channel settings for the sales channel OTTO Austria Group
Setting	Explanation
FTP credentials
FTP user name	Enter the FTP user name you received from OTTO Austria Group. This is a mandatory field.
FTP password	Enter the FTP password you received from OTTO Austria Group. This is a mandatory field.
API credentials
API user name	Enter the API user name you received from OTTO Austria Group. This is a mandatory field.
API password	Enter the API password you received from OTTO Austria Group. This is a mandatory field.
General
Seller ID	Enter the seller ID that you received from OTTO Austria Group. This is a mandatory field.
Sales Channels	Select the sales channels on which you want to offer your products from the drop-down list.
Crons
Cron for order import	Activate the toggle button () in order to activate the cron for the order import.
Cron for item export	Activate the toggle button () in order to activate the cron for the item export.
Cron for offer updates	Activate the toggle button () in order to activate the cron for the offer updates.
Map shipping service providers
Add mapping	Click Add mapping () to create mappings for shipping profiles. First, select the PlentyONE Shipping Profile from the drop-down list. Then select the Sales Channel for which you want to create the mapping and an available OTTO Austria Group Carrier. *Note:* You must create at least one mapping per sales channel.

5.4. Modifying the general settings

In the tab General settings you may adjust the name of the tile or (de)activate the data exchange with its respective sales channel. The following chapters explains these functions in further detail.

5.4.1. Renaming the sales channel

You can rename the sales channel at any time via the general settings. To do so, proceed as follows.

Renaming a sales channel:

Open the menu Sales Channels » Channel Control Centre.
Open the sales channel for OTTO Austria Group.
Switch to the menu settings General settings.
Enter a new Channel name.
Click on Save () to save your settings.

5.4.2. (De)activating the data exchange

You can completely activate or deactivate the data exchange of a sales channel with its respective marketplace via a single toggle in the general settings. To do so, proceed as follows.

(De)activating the data exchange:

Open the menu Sales Channels » Channel Control Centre.
Open the sales channel for OTTO Austria Group.
Switch to the menu settings General settings.
Activate the Data exchange active toggle to activate the data exchange between your PlentyONE system and the marketplace.
OR: Deactivate the Data exchange active toggle to deactivate the data exchange between your PlentyONE system and the marketplace.
Click on Save () to save your settings.

6. Activating the order referrer

Go to Setup » Orders » Order referrer to activate the order referrer. This ensures that orders are assigned to the correct sales channel.

What is an order referrer?

An order referrer tags an order with the sales channel on which the order was generated. Sales channels can be e.g. your online shop or markets on which you sell your items. Each sales channel has an individual order referrer. Some order referrers are available by default in your PlentyONE system. Further order referrers are added e.g. if you install a new plugin. For further information about the order referrer, see the page Order referrer of the PlentyONE manual.

Activating the order referrer for OTTO Austria Group:

Go to Setup » Orders » Order referrer.
Click Search ().
In the list, navigate to the option OTTO Versand AT with the ID 184.01 or Universal AT with the ID 184.02 or Baur DE with the ID 184.05.
Note: If you want to sell your items on all sales channels, activate all three order referrers: OTTO Versand AT, Universal AT and Baur DE.
On the right of the referrer’s line, click Edit ().
→ The window Edit referrer opens.
Activate the option Visible in selection ().
Click SAVE ().
→ The referrer is active.

7. Exporting product data

Product data is exported to OTTO Austria Group using catalogues. Catalogues are usually managed via the Data » Catalogues menu. However, you can create catalogues for OTTO Austria Group via the Channel Control Centre as well.

What is a catalogue?

Catalogues are used to export data from your PlentyONE system. There are two different catalogue formats:

Marketplace formats are used to export item data to markets.
Standard formats are used to export data from your PlentyONE system into a file.

Catalogues with marketplace formats allow you to tailor your item information exactly to the needs of the market. Because here, you assign a suitable PlentyONE data field to each of the data fields of the market. When your variation data is exported to the market, the market’s data fields are then filled with the correct PlentyONE data.

Is this your first time working with catalogues? Then read up on the basic concept of catalogues first.

Additionally, to simplify the creation of new catalogues, you can manage them via Channel maps. With Channel maps, you can create cross-category mappings for a sales channel and apply them to catalogues afterwards. All linked catalogues automatically inherit the mapping from the Channel map. This will save you a lot of time as you don’t need to carry out the mappings for each catalogue.

You can find more information on Channel maps in the Channel maps section.

7.1. Creating a channel map for product data exports

To export your items to OTTO Austria Group, create a channel map in the Channel Control Centre. Then link product catalogues to the channel map and map the OTTO Austria Group data fields to item data saved in PlentyONE in the channel map.
Once you have activated the data exchange, product catalogue, listings and variations, your product data is automatically exported to OTTO Austria Group once a day.

First, create a channel map for mapping your product data. To do so, proceed as follows:

Creating a channel map:

Open the menu Sales Channels » Channel Control Centre » [Name of your Sales Channel] » Mapping » Product mapping.
Click on Create Channel map ().
Enter a name for the channel map.
In the drop-down list Marketplace, select the option OTTO Austria.
In the drop-down list Catalogue type, select the option Product.
In the drop-down list Categories, select the product categories you want to sell on .
Click on CREATE CHANNEL MAP.
→ The channel map is created.

Once you have created a channel map for OTTO Austria Group you can proceed to create catalogues for the different product types you want to sell on OTTO Austria Group and link them to the channel map. To do so, proceed as follows:

Linking a product catalogue to the channel map:

Open the menu Sales Channels » Channel Control Centre » [Name of your Sales Channel] » Mapping » Product mapping.
In the row of the channel map you want to edit, click on More and select Connect catalogues.
In the drop-down list Select catalogues, click on Create catalogue.
Enter a name for the catalogue.
In the drop-down list Marketplace, select the option OTTO Austria Group Products.
In the drop-down list Export type, select the option Listing.
In the drop-down list Category, select a product type you want to sell on .
Click on CREATE AND CONNECT TO CHANNEL MAP.
→ The catalogue is created and connected to the channel map.

Note: You need to create a separate product catalogue for each OTTO Austria Group product category that you want to sell your items in.

7.1.1. Mapping data fields in the channel map

After you have created a channel map, map the OTTO Austria Group data fields to item data saved in PlentyONE. This chapter describes how you map data fields and what particularities apply for item exports to OTTO Austria Group.

The market expects product data that cannot be saved in the PlentyONE item menu? Then create a property for this data. Link this property with your variations. The actual values are saved as property values for this property. Is this your first time working with properties? Then read up on the principles of properties first.

Getting to know the channel map detail view

Table 5. The channel map detail view

Availability

Explanation

Navigation bar

You can use the navigation at the left edge of the menu to switch to the catalogue or channel map overviews, or to switch to other channel maps you opened previously.

Toolbar

The toolbar contains useful actions for your channel maps:

Save

Saves your changes to the Channel Map.

Vorschau

Opens a preview of the currently set mappings.

Live-Download

Prepares a local record of the currently set mappings for downloading.

Tabs

While common mappings appear in several catalogues and are carried out for all of them at once, catalogue-specific mappings are only done for one specific catalogue. You can use the two tabs at the top of the detail view to switch between views of the different mapping types. Any changes are applied automatically to all catalogues with the respective mapping types.

Sales Channel data fields

On the left-hand side of the mapping list all data fields available for the sales channel are listed. Mandatory fields are labeled with an asterisk (✱).
Tip: You can hide all non-mandatory fields in the detail view by activating the Show only mandatory fields toggle at the top of the mapping list.

PlentyONE data fields

On the right-hand side of the mapping list you can map suitable PlentyONE data fields to the sales channel data fields.

As soon as you have created a Channel map and the status Ready to use is shown in the overview, you can open the Channel map for further editing. A Channel map identifies all common fields, which are all fields that exist in at least two of the selected categories. The mapping of these fields only needs to be done once and automatically applies to all categories.

In order to carry out data field mappings, proceed as follows.

Mapping data fields in a Channel map:

Go to Sales Channels » Channel Control Centre.
Click on the tile of your Sales Channel.
Navigate to Mapping » Product mapping.
→ The catalogue overview opens.
In the side navigation on the left, click Channel maps.
→ The Channel maps overview for that sales channel opens.
Click on the Channel map that you want to edit.
→ The detail view of the Channel map opens.
Next to a data field, click Add data source +.
Select the desired data field from the available categories on the left.
Or: Select an Own value () and enter the respective value.
At the bottom left, click CONFIRM to apply the mappings.
At the top, click Save ().
→ The changes are saved and all connected catalogues with this mapping are adjusted accordingly.
Note: A blue dot in the side navigation on the left indicates unsaved changes.

Mapping key as distinctive feature

Via the so-called mapping keys that are available in the tooltip next to the data field names in the mapping, it is possible to differentiate between data fields with the same name. Thus, the individual mapping key shows to which catalogue the data field belongs so the respective mapping can be carried out.

Changes in mapping affect all connected catalogues

If you change mappings in a Channel map, all connected catalogues with this mapping are updated accordingly.

Removing inherited mapping from a catalogue

If a catalogue is connected to a channel map and there are common fields in the mapping, you can still adjust the mapping for this catalogue and remove the mapping from the Channel map for specific data fields. After the changes, the catalogue is still connected to the Channel map. The changes that have been carried out will only apply to the modified catalogue.

Remove inherited mapping from catalogue:

Go to Data » Catalogues.
→ The catalogue overview opens.
Open the catalogue for which you want to remove the mapping.
Go to the line of the data field for which you want to remove the mapping from the Channel map.
Note: All common fields that have been transferred from the Channel map show the label Inherited from Channel map at the right of the data field column.
Deactivate () the toggle button Inherited from Channel map in order to remove the mapping that has been transferred from the Channel map.
Carry out a new mapping for the data field.
At the bottom left, click CONFIRM to apply the changes.
At the top, click Save ().
→ The changes are saved.
Note: You can reapply the mapping from the Channel map at any time by activating the toggle button Re-inherit from Channel map () once again.

Simple 1:1 mapping: 1 marketplace data field, 1 PlentyONE data field

In a simple 1:1 mapping, you map a PlentyONE data field to the marketplace data field. If no suitable setting exists in PlentyONE. you can map a property instead.

As such, simple 1:1 mappings allow you to:

I want to fill this marketplace data field with the data from this PlentyONE setting.
If the data field is empty for a variation, no value is exported for this variation.

Creating a simple 1:1 mapping:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Click on the group you need.
→ The PlentyONE data fields of the group are shown.
Click on the plus to the right of the PlentyONE data field you want to select.
→ The PlentyONE data field is added to the right.
Click on Confirm.

Example: Sales price and RRP for Otto Market

This gif shows you how to map the marketplace data fields Sales price and RRP for Otto Market to PlentyONE data fields:

Simple 1:1 mapping: with properties: 1 marketplace data field, no PlentyONE data field

Reminder: In a simple 1:1 mapping, you map a PlentyONE data field to the marketplace data field. However, what can you do if PlentyONE does not offer a suitable data field? Then it’s the properties' moment to shine. Properties allow you to save any kind of information in your properties.

Is this your first time working with properties? Then read up on the principles of properties first.

Creating a property:

Create a property with the necessary values.
Tip: Find out how to do that here.

Creating a simple 1:1 mapping with properties:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Expand the group Property.
→ The property groups are shown.
Expand the group you need.
Click on the Plus sign on the right of the property you want.
From the drop-down list Language, select the language in which you send the data to the market.
Click on Confirm.
→ The property is mapped to the marketplace data field.

Complex 1:1 mapping: 1 marketplace data field, 1 PlentyONE data field

Like with the simple 1:1 mappings, you map a PlentyONE setting or property to a marketplace data field. Complex mappings are necessary whenever a marketplace data field has more than one possible value. Instead of mapping data fields, for complex mappings you map individual values of these data fields. For example, you cannot simply map the PlentyONE data field Shipping profile to the marketplace data field Shipping method. Why? The market cannot know which of your shipping profiles in PlentyONE corresponds to which of their shipping methods.

Do not enter own values for complex mappings. All values that you enter must be saved for the variations, either in a setting or as a property value. This also applies if the value Comparative value is shown. You still need to enter exactly the value of the setting or property that you mapped.

In complex mappings, the value of the market is always exported. Only when you map an own value, the own value that you enter is exported.

You can recognise complex mappings from the field that is shown below the name of the marketplace data field. Click on the field to show the values available for the marketplace data field.

Examples for complex 1:1 mappings are:

Categories
Brands
Shipping setting

Important: For complex mappings, do not map own values or properties of the type None.

Creating a complex 1:1:n mapping:

Click on the field for the marketplace data field.
→ A list of the available values is shown.
Select the value that you want to map a PlentyONE data field to.
→ The value is mapped.
Next to the marketplace data field, click on + Add data field.
→ To the left, the available PlentyONE data fields are listed in groups.
Click on a group.
→ The PlentyONE data fields of the group are shown.
Click on the PlentyONE data field for which you want to map values.
Important: Do not map own values or properties of the type None.
Your next steps depend on the PlentyONE data field you selected:
- Alternative 1: The available values for the PlentyONE data value are shown on the left.
  - Next to the value you want to select, click on the plus.
    → The value is added to the field on the right.
  - Click on Confirm.
- Alternative 2: The PlentyONE data field is inserted and the field Comparative value is shown.
  - In the field Comparative value, enter a value that is saved in the setting or the property of the mapped PlentyONE data field.
  - Click on Confirm.
- Alternative 3: The PlentyONE data field is inserted and a drop-down list is shown.
  - Select a value from the drop-down list.
  - Click on Confirm.
    → The value of the marketplace data field is exported, not the value of the PlentyONE data field.
    Exception: Only when you map an own value, the own value that you enter is exported.

Example: Delivery time in days for Otto Market

This gif shows you how to map suitable PlentyONE values to the values of the marketplace data fields Delivery time in days for Otto Market:

1:1 mapping with fallback data fields: 1 marketplace data field, 1 PlentyONE data field with alternative(s)

In a 1:1 mapping with one or more fallback data fields, you map a PlentyONE data field to the marketplace data field. In addition, you specify one or more fallback data fields. This ensures that the system keeps looking if the first PlentyONE data field is missing or empty.

So this mapping specifies:

I want to fill the marketplace data field with the data from the selected PlentyONE setting.
If that data field is missing or empty for a variation, the first fallback data field is checked. The value of that fallback data field is exported instead.
If the first fallback data field is also missing or empty for the variation, the second fallback data field is checked. If a value is found, the value of the second fallback data field is exported for the variation etc.

Two separate fallback conditions are available:

Null (default)

The fallback data field is used if the data field above is mapped in the catalogue but not linked to the variation.

The condition "Null" is useful when you want to map fallback data fields for the following types of PlentyONE data fields:

SKU
Barcodes
Sales prices
Properties

Important: When you add a fallback data field, the fallback condition "null" is selected automatically. To apply the fallback condition "leer", you need to change the default setting.

Empty

The fallback data field is used if the data field above is mapped in the catalogue and linked to the variation, but is empty.

The condition "Empty" is useful when you want to map fallback data fields for the following type of PlentyONE data fields:

PlentyONE data fields that are available for variations by default

Important: When you add a fallback data field, the fallback condition "null" is selected automatically. To apply the fallback condition "leer", you need to change the default setting.

Note: Even if you assign one or more fallback data fields, the value of only one of those fields is exported. For each variation, the mapped PlentyONE data fields are checked in the order in which you mapped them. This means that if the first data field does not provide a value for a variation, the first fallback data field is exported etc.

Creating a 1:1 mapping with fallback data fields:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Click on the group you need.
→ The PlentyONE data fields of the group are shown.
Click on the plus to the right of the PlentyONE data field you want to select.
→ The PlentyONE data field is added to the right.
In the list of PlentyONE data fields, click on the plus icon next to the PlentyONE data field that you want to map.
→ The fallback data field is added with the fallback condition "null".
Alternative 1: To add the fallback data field with the fallback condition "null":
1. Click on Confirm.
  → The fallback data field is exported if the data field above is not linked to the variation.
Alternative 2: To add the fallback data field with the fallback condition "empty":
1. To the left of the fallback data field, click on the cog ().
  → The window Data column settings is shown.
2. For the setting Fallback condition, select the option Empty.
3. Click on Save.
  → The fallback data field is added with the fallback condition "empty".
4. Click on Confirm.
  → The fallback data field is exported if the data field above is empty for the variation.

Example: Fallback data field for SKU for Otto Market

This GIF shows you the mapping for the OTTO Market marketplace data field SKU. The PlentyONE data field SKU is mapped to this marketplace data field. The PlentyONE data field Variation ID is mapped as the fallback data field. The fallback condition "null" is applied automatically.

Result: The fallback data field Variation ID is exported if the data field SKU is not linked to the variation.

1:n mapping: 1 marketplace data field, several PlentyONE data fields

In a 1:n mapping, you map several PlentyONE data fields to the marketplace data field. You can link these data fields with a separator.

So this mapping specifies:

I want to combine these PlentyONE data fields during export so that the marketplace data field is filled with the data of these two or more PlentyONE settings.

Creating a 1:n mapping:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Click on the group you need.
→ The PlentyONE data fields of the group are shown.
Click on the plus to the right of the PlentyONE data field you want to select.
→ The PlentyONE data field is added to the right.
Click on Confirm.
To the right of the mapped PlentyONE data field, click on Add data field ().
→ To the left, the list of available PlentyONE data fields again are shown in groups.
Map one or several additional PlentyONE data fields to the marketplace data field as described above.
Click on Confirm.
To the very right of the row, click on Settings ().
Select a separator from the drop-down list Separator or add a custom separator.
Click on Save.
Save () the catalogue.
→ The mappings are saved.
→ During the export, the content of the PlentyONE data fields is combined and exported as one field.

Own value mapping: 1 marketplace data field, the same value for all variations

You are sure that you want to export the same value for all variations of a catalogue for a marketplace data field? Then specify an own value. This own value is then exported for all variations.

So this mapping specifies:

For this marketplace data field, I want to export the value that I entered in the field Own value for all variations of this catalogue. The value you enter is always exported. The value overwrites the market value also in complex mappings where usually the value of the market is exported. As such, make sure you enter an own value that the market accepts for this marketplace data field.

Creating an own value mapping:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Click on the plus next to Own value at the top of the list.
→ The field for the own value is added to the view.
Enter a value into the input field.
→ This value is exported for all variations.

Example: Diameter information

You want to export diameter information for some of your variations. The diameter is saved in centimetres for all your variations. Instead of creating a property for the unit and linking this property to the variations, you can enter the own value cm.

This is an example of how you can map an own value for the diameter unit:

Mapping with mathematical calculations: 1 Marketplace data field, the PlentyONE value is recalculated using the formula during export

Mathematical calculations allow you to change numerical values automatically during the export.

This function only works for data fields that contain numerical values.
This functionality is new and not available for all catalogue formats.

So this mapping specifies:

I want the numerical value of a PlentyONE data field to be recalculated during the export. Basic arithmetic operations are available for the formulas.

Recalculating numerical values:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
At the very top of the list, click on the plus icon next to Formula ().
→ The data field Formula is added to the field on the right.
Click into the data field.
→ The window Modify value is shown.
Enter a numerical value or select a PlentyONE data field at the bottom right of the window to add it to the calculation ().
Tip: Use the search function. This helps you to find data fields quickly.
Optional: If the symbol is shown in the data field, select the correct assignment for the data field.
Tip: A number tells you how many assignments are necessary for the data field.
1. Click on the icon .
2. In the window shown, select the assignments from the drop-down list.
3. Save the settings.
Enter numbers and mathematical operators with the on-screen calculator or the keyboard.
Save the settings.
→ The entered formula is displayed in the overview.
→ The calculation will be carried out in the next export.

7.1.2. Recommendations for data field mappings

To help you with mapping your data fields for the catalogue, we have created a list of recommended data field mappings. Note that these mappings are recommendations only. Depending on how you manage your item data, other mappings may be more appropriate than the recommendation given here.

Need more information about the PlentyONE data fields? All data fields are described on the manual page for the export type Listing.

List of recommended data field mappings for the format Product

Sales channel field	Mandatory?	Recommended PlentyONE mapping
Name	yes	Item text » Name 1 or Item text » Name 2 or Item text » Name 3 or Property linked to variation
Article ID	yes	The variation ID is mapped automatically.
Product ID	yes	The Item ID is mapped automatically.
Description	yes	Own value: Enter a description.
GTIN	yes	GTIN Barcode Barcode » GTIN 13
Commission Rate	yes	The commission rate agreed with OTTO Austria Group. Own value: Enter the commission rate.
Category ID	yes	The Category ID is mapped automatically.
Availability	yes	The value from the Referrer » Referrer ID* field is mapped automatically.*
OAG Purchase Price	yes	The purchase price that paid for the product. Variation » Net purchase price *Note:* The sales price is calculated automatically based on the mapped OAG Purchase Price, the *Commission Rate, and the Tax** (VAT rate). The value for the OAG Purchase Price must always be lower than the Recommended price (MSRP).
Pieces	yes	Number of packing units Variation » Number of packing units
Width	yes	Width of the product Variation » Width, Size unit: Centimetre
Height	yes	Height of the product Variation » Height, Size unit: Centimetre
Length	yes	Length of the product Variation » Length, Size unit: Centimetre
Weight	yes	Weight of the product Variation » Gross weight g, Weight unit: Kilogram
Intrastat (CN code)	yes	This is an 8-digit code for identifying and categorizing stock that is traded between the EU member states. Own value: Enter code
Origin country	yes	The origin country of the product Own value: Enter Country code (e.g. DE for Germany)
Bullet Point 1	yes	Select the property for bullet point 1. Property » Bullet point 1.
Bullet Point 2	yes	Select the property for bullet point 2. Property » Bullet point 2.
Bullet Point 3	yes	Select the property for bullet point 3. * Property » Bullet point 3.
Brand	yes	This data field contains a complex mapping. Click in the Export as field and select the brand from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.
Media (images):	no	Recommendation: Add at least one picture of the front and back view. *Note:* If you offer products in categories that require an energy label, for example, make sure that the image files are added in the data fields provided for this purpose. Image » [Select images] » Image list or Single image.
Farbe	yes	Colour of the product. Property » no group (automatically generated) » Color
Materialzusammensetzung 1	yes	This data field contains a complex mapping. Click in the Export as field and select the material from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported. Also enter the percentage for the selected material using an Own value.
Geschlecht	yes	This data field contains a complex mapping. Click in the Export as field and select the gender from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.
Zielgruppe	yes	This data field contains a complex mapping. Click in the Export as field and select the target group from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.
Produkttyp	yes	This data field contains a complex mapping. Click in the Export as field and select the product type from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.
Marktkennzeichen	yes	This data field contains a complex mapping. Click in the Export as field and select the market indicator from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.
Größentyp	yes	This data field contains a complex mapping. Click in the Export as field and select the size type from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.
Größe	yes	This data field contains a complex mapping. Click in the Export as field and select the size from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.
EKR_Farbe	yes	This data field contains a complex mapping. Click in the Export as field and select the colour from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.
Materialkomponente 1	yes	This data field contains a complex mapping. Click in the Export as field and select the value for the material component from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.
variationID	yes	The variation ID is mapped automatically.

Sales channel field

Mandatory?

Recommended PlentyONE mapping

Name

yes

Item text » Name 1

Item text » Name 2

Item text » Name 3

Property linked to variation

Article ID

yes

The variation ID is mapped automatically.

Product ID

yes

The Item ID is mapped automatically.

Description

yes

Own value: Enter a description.

GTIN

yes

GTIN Barcode

Barcode » GTIN 13

Commission Rate

yes

The commission rate agreed with OTTO Austria Group.

Own value: Enter the commission rate.

Category ID

yes

The Category ID is mapped automatically.

Availability

yes

The value from the Referrer » Referrer ID field is mapped automatically.

OAG Purchase Price

yes

The purchase price that paid for the product.

Variation » Net purchase price

Note: The sales price is calculated automatically based on the mapped OAG Purchase Price, the Commission Rate, and the *Tax (VAT rate).
The value for the OAG Purchase Price must always be lower than the Recommended price (MSRP).

Pieces

yes

Number of packing units

Variation » Number of packing units

Width

yes

Width of the product

Variation » Width, Size unit: Centimetre

Height

yes

Height of the product

Variation » Height, Size unit: Centimetre

Length

yes

Length of the product

Variation » Length, Size unit: Centimetre

Weight

yes

Weight of the product

Variation » Gross weight g, Weight unit: Kilogram

Intrastat (CN code)

yes

This is an 8-digit code for identifying and categorizing stock that is traded between the EU member states.

Own value: Enter code

Origin country

yes

The origin country of the product

Own value: Enter Country code (e.g. DE for Germany)

Bullet Point 1

yes

Select the property for bullet point 1.

Property » Bullet point 1.

Bullet Point 2

yes

Select the property for bullet point 2.

Property » Bullet point 2.

Bullet Point 3

yes

Select the property for bullet point 3.

* Property » Bullet point 3.

Brand

yes

This data field contains a complex mapping. Click in the Export as field and select the brand from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.

Media (images):

Recommendation: Add at least one picture of the front and back view.
Note: If you offer products in categories that require an energy label, for example, make sure that the image files are added in the data fields provided for this purpose.

Image » [Select images] » Image list or Single image.

Farbe

yes

Colour of the product.

Property » no group (automatically generated) » Color

Materialzusammensetzung 1

yes

This data field contains a complex mapping. Click in the Export as field and select the material from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported. Also enter the percentage for the selected material using an Own value.

Geschlecht

yes

This data field contains a complex mapping. Click in the Export as field and select the gender from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.

Zielgruppe

yes

This data field contains a complex mapping. Click in the Export as field and select the target group from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.

Produkttyp

yes

This data field contains a complex mapping. Click in the Export as field and select the product type from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.

Marktkennzeichen

yes

This data field contains a complex mapping. Click in the Export as field and select the market indicator from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.

Größentyp

yes

This data field contains a complex mapping. Click in the Export as field and select the size type from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.

Größe

yes

This data field contains a complex mapping. Click in the Export as field and select the size from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.

EKR_Farbe

yes

This data field contains a complex mapping. Click in the Export as field and select the colour from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.

Materialkomponente 1

yes

This data field contains a complex mapping. Click in the Export as field and select the value for the material component from the drop-down list. In the field next to it, specify the condition under which the defined value should be exported.

variationID

yes

The variation ID is mapped automatically.

7.1.3. Particularities for mapping data fields in the product catalogue

Calculation of the sales price

The sales price for the product on OTTO Austria Group is not mapped directly. Instead, it is calculated automatically based on the mapped OAG Purchase Price, the Commission Rate, and the*Tax* (VAT rate). For this reason, the sales price can only be viewed in the preview of the export results for the product listing.

We recommend the following mapping for the OAG Purchase Price:

Variation » Net purchase price

Note: The value for the OAG Purchase Price must always be lower than the Recommended price (MSRP).

Where can I find the automatically calculated sales price?

You can view the automatically calculated sales price in the preview of the export results for the product listing.

Prerequisites:

You have created a product catalogue for OTTO Austria Group.
You have mapped all required fields for OTTO Austria Group, including:
- Data field OAG Purchase Price → Data source Variation » Net purchase price
- Data field Commission Rate → Data source Own value
  Note: Enter the commission rate agreed with OTTO Austria Group.
You have created a product listing for OTTO Austria Group.
Note: Under Catalogue, select the product catalogue that contains your mappings for OAG Purchase Price and Commission Rate.

Viewing the sales price in the export results preview:

In the Product listings menu, click at the end of the product listing’s row.
→ A drop-down list with further options appears.
Click Preview export results.
→ The preview opens in a separate window.
Expand the following objects in order:
- 0: Object
- data: Object
- price: Object
Next to sale_price: you will see the automatically calculated sales price.

7.1.4. Providing information on manufacturer and EU-responsible person

The General Product Safety Regulation of the EU (GPSR) requires manufacturers and sellers to ensure the product safety of certain goods and to provide certain information for this purpose. This information includes details about the manufacturer and, in the case of manufacturers without an establishment in the EU, details about the responsible person within the EU. The GPSR regulation ensures that products are safe and comply with consumer protection requirements before being placed on the market.

In the catalogue for OTTO Austria Group, the details on the manufacturer and the EU-responsible person are already mapped in the Attributes section. No further steps are required.

7.1.5. Activating the catalogue export

You have set up OTTO Austria Group in PlentyONE and created a catalogue for exporting your item data? Then activate the catalogues you want to export to OTTO Austria Group in the Data » Catalogues menu and continue with creating product listings.
Once you have activated the product catalogue, the data exchange, the product listing and the variations, the product data will be automatically exported to OTTO Austria Group once a day.

Activating the catalogue export to OTTO Austria Group:

Go to Data » Catalogues.
→ The catalogues are listed.
Scroll to the OTTO Austria Group catalogue.
In the Active column, move the toggle button to the right ().
→ The catalogue is active.
→ The catalogue data is exported to OTTO Austria Group once a day.
Tip: Go to Data » Catalogue export status for information about the status of the export.

8. Exporting offer data

Offer data is exported to OTTO Austria Group using catalogues. Catalogues are usually managed via the Data » Catalogues menu. However, you can create catalogues for OTTO Austria Group via the Channel Control Centre as well.

What is a catalogue?

Catalogues are used to export data from your PlentyONE system. There are two different catalogue formats:

Marketplace formats are used to export item data to markets.
Standard formats are used to export data from your PlentyONE system into a file.

Is this your first time working with catalogues? Then read up on the basic concept of catalogues first.

8.1. Creating an offer catalogue

Go to the Channel Control Centre to create offer catalogues for OTTO Austria Group. Afterwards, link the OTTO Austria Group data fields with offer data saved in PlentyONE in the catalogue you created. If you have activated the catalogue, the data exchange, the listing and the variations, the offer data is automatically exported to OTTO Austria Group once a day.

Creating a catalogue:

Open the Sales Channels » Channel Control Centre menu.
Click on the tile of your OTTO Austria Group.
Navigate to Mapping » Offer mapping.
Click Create catalogue (add).
Enter a name for the catalogue.
In the drop-down list Marketplace, select the option OTTO Austria Group Offers.
In the drop-down list Export type, select the option Listing.
In the drop-down list Category, select OTTO Austria Group Offers.
Save () the settings.
→ The catalogue is created.
→ The catalogue is opened for editing.

Other catalogue settings

Other catalogue settings are optional. Once you carried out the settings described on this page, your catalogue is automatically exported to OTTO Austria Group. That means you can ignore the catalogue settings for Format settings, Export settings and Download settings.

The Format settings, Export settings, and Download settings allow you to create a file with the variation data contained in the catalogue. However, this file does not contain information about whether the data export to OTTO Austria Group was successful.

Do not change the format in the catalogue’s Format settings. To ensure that the export to the sales channel works, all required settings are already configured when you create a catalogue. If you change the settings, errors might occur during the export.

8.1.1. Mapping data fields in the offer catalogue

After you have created an offer catalogue, map the channel’s data fields to item data saved in PlentyONE. This chapter describes how you map data fields and what particularities apply for item exports to OTTO Austria Group.

The market expects product data that cannot be saved in the PlentyONE item menu? Then create a property for this data. Link this property with your variations. The actual values are saved as property values for this property. Is this your first time working with properties? Then read up on the principles of properties first.

Getting to know the catalogue menu for marketplace formats

Availability	Explanation
Navigation	When you open a catalogue, the view Mapping is shown. On the very left is the navigation. Switch to other views of the catalogue. Open the catalogue settings. Use filters that limit the data that is exported. Go back to the list of catalogues. Create a new catalogue.
Toolbar	The toolbar provides actions for the catalogue. For example, save your mappings, restore an older version of the catalogue or hide or show optional marketplace data fields.
Marketplace data field	To the right of the navigation, all data fields available for the market are listed. Mandatory fields are marked with an asterisk (✱). *Tip:* Show or hide optional marketplace data fields in the toolbar. To do so, click on the further actions ().
PlentyONE data fields	On the right side of the catalogue, you map the marketplace data fields to appropriate PlentyONE data fields. In the screenshot above, a few of the fields are already mapped.

Availability

Explanation

Navigation

When you open a catalogue, the view Mapping is shown. On the very left is the navigation.

Switch to other views of the catalogue.
Open the catalogue settings.
Use filters that limit the data that is exported.
Go back to the list of catalogues.
Create a new catalogue.

Toolbar

The toolbar provides actions for the catalogue. For example, save your mappings, restore an older version of the catalogue or hide or show optional marketplace data fields.

Marketplace data field

To the right of the navigation, all data fields available for the market are listed. Mandatory fields are marked with an asterisk (✱).
Tip: Show or hide optional marketplace data fields in the toolbar. To do so, click on the further actions ().

PlentyONE data fields

On the right side of the catalogue, you map the marketplace data fields to appropriate PlentyONE data fields. In the screenshot above, a few of the fields are already mapped.

Mapping catalogue fields:

Go to Sales Channels » Channel Control Centre.
Click on the tile of your OTTO Austria Group Sales Channel.
Click on the catalogue you want to edit.
→ The Mapping tab opens.
→ In the left-hand column, the market’s data fields are listed.
Tip: Mandatory fields are flagged with an asterisk (*).
→ In the right column, you map the PlentyONE data fields. Any PlentyONE data fields that you already mapped are also shown in this column.
Map suitable PlentyONE data fields to the market data fields.
For each marketplace data field, you have a number of mapping options. Expand the info boxes below to get more information about each of these mapping options.
- Simple 1:1 mapping
- Simple 1:1 mapping with properties
- Complex 1:1 mapping
- 1:1 mapping with fallback data fields
- 1:n mapping
- Own value mapping
- Mapping with mathematical calculations
Save () the catalogue.
→ The mappings are saved.

Simple 1:1 mapping: 1 marketplace data field, 1 PlentyONE data field

In a simple 1:1 mapping, you map a PlentyONE data field to the marketplace data field. If no suitable setting exists in PlentyONE. you can map a property instead.

As such, simple 1:1 mappings allow you to:

I want to fill this marketplace data field with the data from this PlentyONE setting.
If the data field is empty for a variation, no value is exported for this variation.

Creating a simple 1:1 mapping:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Click on the group you need.
→ The PlentyONE data fields of the group are shown.
Click on the plus to the right of the PlentyONE data field you want to select.
→ The PlentyONE data field is added to the right.
Click on Confirm.

Example: Sales price and RRP for Otto Market

This gif shows you how to map the marketplace data fields Sales price and RRP for Otto Market to PlentyONE data fields:

Simple 1:1 mapping: with properties: 1 marketplace data field, no PlentyONE data field

Is this your first time working with properties? Then read up on the principles of properties first.

Creating a property:

Create a property with the necessary values.
Tip: Find out how to do that here.

Creating a simple 1:1 mapping with properties:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Expand the group Property.
→ The property groups are shown.
Expand the group you need.
Click on the Plus sign on the right of the property you want.
From the drop-down list Language, select the language in which you send the data to the market.
Click on Confirm.
→ The property is mapped to the marketplace data field.

Complex 1:1 mapping: 1 marketplace data field, 1 PlentyONE data field

In complex mappings, the value of the market is always exported. Only when you map an own value, the own value that you enter is exported.

You can recognise complex mappings from the field that is shown below the name of the marketplace data field. Click on the field to show the values available for the marketplace data field.

Examples for complex 1:1 mappings are:

Categories
Brands
Shipping setting

Important: For complex mappings, do not map own values or properties of the type None.

Creating a complex 1:1:n mapping:

Click on the field for the marketplace data field.
→ A list of the available values is shown.
Select the value that you want to map a PlentyONE data field to.
→ The value is mapped.
Next to the marketplace data field, click on + Add data field.
→ To the left, the available PlentyONE data fields are listed in groups.
Click on a group.
→ The PlentyONE data fields of the group are shown.
Click on the PlentyONE data field for which you want to map values.
Important: Do not map own values or properties of the type None.
Your next steps depend on the PlentyONE data field you selected:
- Alternative 1: The available values for the PlentyONE data value are shown on the left.
  - Next to the value you want to select, click on the plus.
    → The value is added to the field on the right.
  - Click on Confirm.
- Alternative 2: The PlentyONE data field is inserted and the field Comparative value is shown.
  - In the field Comparative value, enter a value that is saved in the setting or the property of the mapped PlentyONE data field.
  - Click on Confirm.
- Alternative 3: The PlentyONE data field is inserted and a drop-down list is shown.
  - Select a value from the drop-down list.
  - Click on Confirm.
    → The value of the marketplace data field is exported, not the value of the PlentyONE data field.
    Exception: Only when you map an own value, the own value that you enter is exported.

Example: Delivery time in days for Otto Market

This gif shows you how to map suitable PlentyONE values to the values of the marketplace data fields Delivery time in days for Otto Market:

1:1 mapping with fallback data fields: 1 marketplace data field, 1 PlentyONE data field with alternative(s)

So this mapping specifies:

I want to fill the marketplace data field with the data from the selected PlentyONE setting.
If that data field is missing or empty for a variation, the first fallback data field is checked. The value of that fallback data field is exported instead.
If the first fallback data field is also missing or empty for the variation, the second fallback data field is checked. If a value is found, the value of the second fallback data field is exported for the variation etc.

Two separate fallback conditions are available:

Null (default)

The fallback data field is used if the data field above is mapped in the catalogue but not linked to the variation.

The condition "Null" is useful when you want to map fallback data fields for the following types of PlentyONE data fields:

SKU
Barcodes
Sales prices
Properties

Important: When you add a fallback data field, the fallback condition "null" is selected automatically. To apply the fallback condition "leer", you need to change the default setting.

Empty

The fallback data field is used if the data field above is mapped in the catalogue and linked to the variation, but is empty.

The condition "Empty" is useful when you want to map fallback data fields for the following type of PlentyONE data fields:

PlentyONE data fields that are available for variations by default

Important: When you add a fallback data field, the fallback condition "null" is selected automatically. To apply the fallback condition "leer", you need to change the default setting.

Creating a 1:1 mapping with fallback data fields:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Click on the group you need.
→ The PlentyONE data fields of the group are shown.
Click on the plus to the right of the PlentyONE data field you want to select.
→ The PlentyONE data field is added to the right.
In the list of PlentyONE data fields, click on the plus icon next to the PlentyONE data field that you want to map.
→ The fallback data field is added with the fallback condition "null".
Alternative 1: To add the fallback data field with the fallback condition "null":
1. Click on Confirm.
  → The fallback data field is exported if the data field above is not linked to the variation.
Alternative 2: To add the fallback data field with the fallback condition "empty":
1. To the left of the fallback data field, click on the cog ().
  → The window Data column settings is shown.
2. For the setting Fallback condition, select the option Empty.
3. Click on Save.
  → The fallback data field is added with the fallback condition "empty".
4. Click on Confirm.
  → The fallback data field is exported if the data field above is empty for the variation.

Example: Fallback data field for SKU for Otto Market

Result: The fallback data field Variation ID is exported if the data field SKU is not linked to the variation.

1:n mapping: 1 marketplace data field, several PlentyONE data fields

In a 1:n mapping, you map several PlentyONE data fields to the marketplace data field. You can link these data fields with a separator.

So this mapping specifies:

I want to combine these PlentyONE data fields during export so that the marketplace data field is filled with the data of these two or more PlentyONE settings.

Creating a 1:n mapping:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Click on the group you need.
→ The PlentyONE data fields of the group are shown.
Click on the plus to the right of the PlentyONE data field you want to select.
→ The PlentyONE data field is added to the right.
Click on Confirm.
To the right of the mapped PlentyONE data field, click on Add data field ().
→ To the left, the list of available PlentyONE data fields again are shown in groups.
Map one or several additional PlentyONE data fields to the marketplace data field as described above.
Click on Confirm.
To the very right of the row, click on Settings ().
Select a separator from the drop-down list Separator or add a custom separator.
Click on Save.
Save () the catalogue.
→ The mappings are saved.
→ During the export, the content of the PlentyONE data fields is combined and exported as one field.

Own value mapping: 1 marketplace data field, the same value for all variations

You are sure that you want to export the same value for all variations of a catalogue for a marketplace data field? Then specify an own value. This own value is then exported for all variations.

So this mapping specifies:

For this marketplace data field, I want to export the value that I entered in the field Own value for all variations of this catalogue. The value you enter is always exported. The value overwrites the market value also in complex mappings where usually the value of the market is exported. As such, make sure you enter an own value that the market accepts for this marketplace data field.

Creating an own value mapping:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
Click on the plus next to Own value at the top of the list.
→ The field for the own value is added to the view.
Enter a value into the input field.
→ This value is exported for all variations.

Example: Diameter information

This is an example of how you can map an own value for the diameter unit:

Mapping with mathematical calculations: 1 Marketplace data field, the PlentyONE value is recalculated using the formula during export

Mathematical calculations allow you to change numerical values automatically during the export.

This function only works for data fields that contain numerical values.
This functionality is new and not available for all catalogue formats.

So this mapping specifies:

I want the numerical value of a PlentyONE data field to be recalculated during the export. Basic arithmetic operations are available for the formulas.

Recalculating numerical values:

Next to the marketplace data field, click on + Add data field.
→ To the left, the list of available PlentyONE data fields are shown in groups.
At the very top of the list, click on the plus icon next to Formula ().
→ The data field Formula is added to the field on the right.
Click into the data field.
→ The window Modify value is shown.
Enter a numerical value or select a PlentyONE data field at the bottom right of the window to add it to the calculation ().
Tip: Use the search function. This helps you to find data fields quickly.
Optional: If the symbol is shown in the data field, select the correct assignment for the data field.
Tip: A number tells you how many assignments are necessary for the data field.
1. Click on the icon .
2. In the window shown, select the assignments from the drop-down list.
3. Save the settings.
Enter numbers and mathematical operators with the on-screen calculator or the keyboard.
Save the settings.
→ The entered formula is displayed in the overview.
→ The calculation will be carried out in the next export.

8.1.2. Recommendations for data field mappings

Need more information about the PlentyONE data fields? All data fields are described on the manual page for the export type Listing.

List of recommended data field mappings for the format Offer

Sales channel field	Mandatory?	Recommended PlentyONE mapping
Quantity	yes	Stock » [Select warehouse] » [Select stock]
variationID	yes	The variation ID is mapped automatically.

Sales channel field

Mandatory?

Recommended PlentyONE mapping

Quantity

yes

Stock » [Select warehouse] » [Select stock]

variationID

yes

The variation ID is mapped automatically.

8.1.3. Activating the catalogue export

You have set up OTTO Austria Group in PlentyONE and created a catalogue for exporting your offer data? Then activate the catalogues you want to export to OTTO Austria Group in the Data » Catalogues menu and continue with creating offer listings.
Once you have activated the offer catalogue, the data exchange, the offer listing and the variations, the offer data will be automatically exported to OTTO Austria Group once a day.

Activating the catalogue export to OTTO Austria Group:

Go to Data » Catalogues.
→ The catalogues are listed.
Scroll to the OTTO Austria Group catalogue.
In the Active column, move the toggle button to the right ().
→ The catalogue is active.
→ The catalogue data is exported to OTTO Austria Group once a day.
Tip: Go to Data » Catalogue export status for information about the status of the export.

9. Managing listings

You create and manage offers for OTTO Austria Group via listings. You can access the product listings and offer listings for OTTO Austria Group by navigating to Sales Channels » Channel Control Centre » [Open OTTO Austria Group sales channel] and clicking on Product listings or Offer listings.

9.1. Offer listings

In the Offer listings menu of the account you gain an overview of your offer listings.

Tip: You can switch between specific views of offers and the listing group view via the button and .

gives you an overview of all the offer listings.
shows you the listing groups of the offer listings. Extend a listing group by clicking , to see all listings within the group.

Applying search filters

If you only want to take a look at certain offer listings, apply filters and narrow down the listings which are displayed. To do so, click on Filters () at the top of the menu.

Applying filters:

Open the Sales Channels » Accounts » [Open account] » Offer listings menu.
Click on Filters () at the top of the menu.
Select one or multiple filters.
Click Search ().
→ The selected filters are applied and the appropriate offer listings are displayed.
→ The filters that were applied are displayed at the top of the menu.

Tip: You can also reset () the selected filters. Then all offer listings will be displayed again.

Single listing view
Group view

Table 6 offers an overview of the single listing view of offer listings.

Table 6. Offer listings overview

Column

Explanation

Data sync

This column indicates whether data exchange for the offer listing is active or paused.
Tip: You can activate the data exchange in the listing’s line via » toggle_on Activate data sync .

Group ID

The ID of the listing group to which the offer listing is assigned. By clicking on the ID, you can open the listing group view.

Listing Name

Name of the offer listing.

SKU

SKU of the offer listing.
Note: You can edit the SKU. To do so, click Activate editing mode (). Make the changes and click Save () to apply them. If you want to exit the editing mode, click Deactivate editing mode ().

Variation ID

ID of the variation.

Channel

The sales channel to which the listing is exported.

Status on Channel

Displays the listing status on the sales channel, for example if the listing is already listed on the sales channel. Possible status are:

help = Unknown
progress_activity = Outstanding
progress_activity = Creation pending
cancel = Failed (before creation)
check_circle = Online
cancel = Failed (on update)
pause_circle = Paused
unpublished = Offline

Note: For platforms with multiple sales channels, the number after the status icon indicates on how many sales channels the offer listing has this status.

List on

The sales channels on which the offer listing is to be offered are displayed here.
Click on the pencil icon (edit) to add or remove sales channels.

Errors

Indicates whether the listing is incorrect. Click to open the overview of listing errors.
No entry = No errors occurred.
= Errors occurred. The number indicates the number of errors.

Template

The template selected for the listing.

Catalogue

The catalogue selected for the listing.

Creation date

The date and time on which the listing was created.

Click here to display more actions.

toggle_on Activate data sync

Activate to permit the data exchange between the sales channel and the listing.
Note: Even if the Activate data sync option is activated, the listing will not be immediately listed on the sales channel. The listing data is only permitted to be exported to the sales channel. It depends on the respective sales channels when a listing is online.

Delete listing

Preview export results

Generates the preview of the export results. The preview opens in a separate window.

Table 7 offers an overview of the group view of offer listings.

Table 7. Group view of the offer listings

Column

Explanation

Data sync

This column indicates whether data exchange for the listing group is active or paused.
Tip: You can activate the data exchange in the listing group’s line via » toggle_on Activate data sync.

Group name

Name of the listing group

SKU

SKU of the listing group.

Channel

The sales channel to which the listing group is exported.

Errors

The error overview.
No entry = No errors occurred.
= Errors occurred. The number indicates the number of errors.

Template

The template selected for the listing group.

Catalogue

The catalogue selected for the listing group.

Creation date

The date and time on which the listing group was created.

Click here to display more actions.

toggle_on Activate data sync

Activate to permit the data exchange between the sales channel and the listing group.
Note: The data sync must also be activated for the single listing to list an offer listing on a sales channel.
Even if the Activate data sync option is activated in a listing group, the listings in this group will not be immediately listed on the sales channel. The listing data is only permitted to be exported to the sales channel. It depends on the respective sales channels when the listings are online.

Delete listing group

Delete listing group.

Preview export results

Generates the preview of the export results. The preview opens in a separate window.

9.2. Product listings

In the Product listings menu of the account you gain an overview of your product listings.

Tip: You can switch between specific views of product listings and the listing group view via the button.

gives you an overview of all the product listings.
shows you the listing groups of the product listings. Extend a listing group by clicking , to see all listings within the group.

Applying search filters

If you only want to take a look at certain product listings, apply filters and narrow down the listings which are displayed. To do so, click on Filters () at the top of the menu.

Applying filters:

Open the Sales Channels » Accounts » [Open accounts] » Product listings.
Click on Filters () at the top of the menu.
Select one or multiple filters.
Click Search ().
→ The selected filters are applied and the appropriate product listings are displayed.
→ The filters that were applied are displayed at the top of the menu.

Tip: You can also reset () the selected filters. Then all product listings will be displayed again.

Single listing view
Group view

Table 8 offers an overview of the single listing view of product listings.

Table 8. Overview of product listings

Column

Explanation

Data sync

This column indicates whether data exchange for the product listing is active or paused.
Tip: You can activate the data exchange in the listing’s line via » toggle_on Activate data sync .

Listing Name

Name of the listing.

Variation ID

ID of the variation.

Channel

The sales channel to which the listing is exported.

Errors

Indicates whether the listing is incorrect. Click to open the overview of listing errors.
No entry = No errors occurred.
= Errors occurred. The number indicates the number of errors.

Template

The template selected for the listing.

Catalogue

The catalogue selected for the listing.

Creation date

The date and time on which the listing was created.

Click here to display more actions.

toggle_on Activate data sync

Delete listing

Preview export results

Generates the preview of the export results. The preview opens in a separate window.

Table 9 offers an overview of the group view of product listings.

Table 9. Group view of the product listings

Column

Explanation

Data sync

Group name

Name of the listing group

Channel

The sales channel to which the listing group is exported.

Errors

The error overview.
No entry = No errors occurred.
= Errors occurred. The number indicates the number of errors.

Template

The template selected for the listing group.

Catalogue

The catalogue selected for the listing group.

Creation date

The date and time on which the listing group was created.

Click here to display more actions.

toggle_on Activate data sync

Activate to permit the data exchange between the sales channel and the listing group.
Note: The data sync must be activated for the single listing to exchange product data with the sales channel.
Even if the Activate data sync option is activated for a listing group, the listing data will not be immediately exported to the sales channel. The listing data is only permitted to be exported to the sales channel. It depends on the respective sales channels when the listings are online.

Delete listing group

Delete listing group.

Preview export results

Generates the preview of the export results. The preview opens in a separate window.

9.3. Creating listings

Offers are transferred to OTTO Austria Group as listings. Carry out the following steps to create listings for OTTO Austria Group.

What are product listings and offer listings used for?

If the item you want to sell is not listed on the sales channel yet you will need to create a product listing for it first. Creating a product listing sends the product data to the sales channel and allows for the item to be listed.
In order to actually be able to sell the item on the sales channel you will need to additionally create an offer listing. The offer listing contains data related to the sale of the item, such as its price and stock. In other words, a product listing allows you to list an item on a sales channel that did not previously exist on that sales channel, but in order to sell that item on that sales channel you also need an offer listing for that item.
If the item you want to sell is already listed on the sales channel you only need to create an offer listing. Offer listings send the data related to your offer, such as the price, stock, shipping costs etc., to the sales channel.
In most cases you will only need an offer listing in order to offer a product on a sales channel. Many sales channels do not differentiate between product and offer listings. You only need to send offer listings to these kinds of sales channels.

9.3.1. Creating offer listings

Offer listings are created in three steps:

First, you enter listing details, meaning you select the platform, template, and catalogue for the listing.
Next, you select the variations from which the offer listings are created.
Lastly, check and confirm your selection and create the listings.

You can also create offer listings directly from your product listings. Here you can learn how to do that.

Step 1: Specify listing details:

Open the Sales Channels » Channel Control Centre menu.
Open the sales channel for OTTO Austria Group.
→ The menu Channel settings opens.
Open the menu format_list_bulleted Offer listings.
Click arrow_drop_down and select Create offers.
→ The Create offers view opens.
Select the platform OTTO Austria Group.
Select the template for the catalogue.
Tip: Only templates that are available for the platform OTTO Austria Group are displayed.
Select a catalogue with your mappings for offer data.
Tip: If you have no fitting catalogue yet, click on Create catalogue. You will be forwarded to the Data » Catalogues menu and can create a catalogue.
Optional: Activate Automatically activate listings after creation, if listing data should be automatically transferred to OTTO Austria Group after the listing is created.
Click NEXT.
→ The Select variations view opens. Next, select the variations you want to add to the listing.

Step 2: Select variations:

Select the variations you want to create the offer listing for.
Tip: Use the search to filter for variations.
Note: Only variations that are linked to OTTO Austria Group in the Item » Items » [Open item] » [Open variation] menu are displayed.
Tip: If you want to create offer listings for all available variations, click on Click here to create listings for all [] variations above. You will be automatically redirected to the Preview and confirmation step. Offer listings can be created for a maximum of 50,000 variations at a time.
Click ADD TO SELECTED VARIATIONS.
→ The selected variations are displayed in the Selected variations section.
Note: If you check a variation in the Selected variations section, you can remove the variation from the selection by clicking Remove from list.
Click NEXT.
→ The selected variations will be displayed in a new view. In the last step, you preview and confirm your selection.

Step 3: Preview and confirm selection:

Preview your settings in the Listing details section.
Preview your selected variations in the Listing preview section. The listings are grouped by items. Extend a listing group () to see which variations are contained in the respective listing group.
If everything is set and done, click CREATE OFFER LISTINGS.
Note: If you activated Automatically activate listings after creation a window with a summary of your settings opens. Click CONFIRM to create the offer listings.

9.3.2. Activating offer listings

After you have created the offer listings, you have to activate the listings so that they can be transferred to OTTO Austria Group.
To do so, activate the individual listings and the listing group. The listing can only be transferred to the sales channel if both the listing and the listing group are activated.

Note: You can also activate listings immediately after creation by activating the option Automatically activate listings after creation. If you activate the option to automatically activate listings after creation, you still have to activate the data exchange for the listing group.

Activating offer listings:

Open the menu Sales Channels » Channel Control Centre » [Open OTTO Austria Group].
→ The menu Channel settings opens.
Open the Offer listings menu.
In the line of the offer listing you want to activate, click more_vert.
Click toggle_on Activate data sync.
Tip: If you want to activate multiple offer listings at once, place a check mark next to the desired offer listings and click toggle_on arrow_drop_down » Activate data sync at the top of the toolbar.
→ The data exchange for the listing is activated. The listing can only be transferred to the sales channel if the listing group is also activated.

Activating a listing group:

Open the menu Sales Channels » Channel Control Centre » [Open OTTO Austria Group].
→ The menu Channel settings opens.
Open the Offer listings menu.
Open the listing group view (folder).
In the line of the listing group you want to activate, click more_vert.
Click toggle_on Activate data sync.
Tip: If you want to activate multiple listing groups at once, place a check mark next to the desired listing groups and click toggle_on arrow_drop_down » Activate data sync at the top of the toolbar.
→ The data exchange for the listing group is activated.

9.3.3. Creating product listings

Product listings are created in three steps:

First, you enter listing details, meaning you select the platform, template, and catalogue for the listing.
Next, you select the variations from which the product listings are created.
Lastly, check and confirm your selection and create the listings.

Create product listings using the group function

You can also create product listings directly in the Items menu using the variation group function. You can find more information about the variation group function here.

Step 1: Specify listing details:

Open the Sales Channels » Channel Control Centre menu.
Open the sales channel for OTTO Austria Group.
→ The menu Channel settings opens.
Open the menu format_list_bulleted Product listings.
Click on Create products.
→ The view Create products opens.
Select the platform OTTO Austria Group.
Select the template for the catalogue.
Tip: Only templates that are available for the platform OTTO Austria Group are displayed.
Select a catalogue with your mapping for item data.
Tip: If you have no fitting catalogue yet, click on Create catalogue. You will be forwarded to the Data » Catalogues menu and can create a catalogue.
Optional: Activate Automatically activate listings after creation, if listing data should be automatically transferred to OTTO Austria Group after the listing is created.
Click NEXT.
→ The Select variations view opens. Next, select the variations you want to add to the listing.

Step 2: Select variations:

Select the variations you want to create the product listing for.
Tip: Use the search to filter for variations.
Note: Only variations that are linked to OTTO Austria Group in the Item » Items » [Open item] » [Open variation] menu are displayed.
Tip: If you want to create a product listing for all available variations, click on Click here to create listings for all [] variations above. You will be automatically redirected to the Preview and confirmation step. Product listings can be created for a maximum of 50,000 variations at a time.
Click ADD TO SELECTED VARIATIONS.
→ The selected variations are displayed in the Selected variations section.
Note: If you check a variation in the Selected variations section, you can remove the variation from the selection by clicking Remove from list.
Click NEXT.
→ The selected variations will be displayed in a new view. In the last step, you preview and confirm your selection.

Step 3: Preview and confirm selection:

Preview your settings in the Listing details section.
Preview your selected variations in the Listing preview section. The listings are grouped by items. Extend a listing group () to see which variations are contained in the respective listing group.
If everything is set and done, click CREATE PRODUCT LISTINGS.
Note: If you activated Automatically activate listings after creation a window with a summary of your settings opens. Click CONFIRM to create the product listings.

9.3.4. Activating product listings

After you have created the product listings, you have to activate the listings so that they can be transferred to OTTO Austria Group.
To do so, activate the individual listings and the listing group. The listing can only be transferred to the sales channel if both the listing and the listing group are activated.

Activating product listings:

Open the menu Sales Channels » Channel Control Centre » [Open OTTO Austria Group].
→ The menu Channel settings opens.
Open the Product listings menu.
In the line of the product listing you want to activate, click more_vert.
Click toggle_on Activate data sync.
Tip: If you want to activate multiple product listings at once, place a check mark next to the desired product listings and click toggle_on arrow_drop_down » Activate data sync at the top of the toolbar.
→ The data exchange for the listing is activated. The listing can only be transferred to the sales channel if the listing group is also activated.

Activating a listing group:

Open the menu Sales Channels » Channel Control Centre » [Open OTTO Austria Group].
→ The menu Channel settings opens.
Open the Product listings menu.
Open the listing group view (folder).
In the line of the listing group you want to activate, click more_vert.
Click toggle_on Activate data sync.
Tip: If you want to activate multiple listing groups at once, place a check mark next to the desired listing groups and click toggle_on arrow_drop_down » Activate data sync at the top of the toolbar.
→ The data exchange for the listing group is activated.

9.4. Viewing listing errors

The Errors tab of the Sales Channels » Channel Control Centre » [Open sales channel] » Offer listings / Product listings menu provides an overview of all errors that occurred in PlentyONE when exporting your product and offer listings.
Tip: The overview of listing errors is only displayed if at least one error has occurred when exporting the listings.

Here you can see:

the affected listings
error details

For each error, you can download a CSV file containing the affected listings by clicking the download button. You can correct the errors directly in the CSV file. You can then re-import the corrected CSV file.

Table 10 contains an overview of listing errors.

Table 10. Listing errors of offer listing and product listings
Column	Explanation
[Information about the error]	Information about the error is provided here. It contains the affected field of the data record, a brief description of the error and the number of listings for which this error has occurred. *Example:* "Field: gtin Error: Given data is not a string. (1)" → The error occurred in the gtin field of the data record. → The error occurred because no character string was entered as a value in the gtin field. → The error has occurred for one listing.
Download data as CSV	The CSV file with the data records is downloaded.
Listing name	The name of the listing.
Parent SKU	The parent SKU of the main variation.
SKU	The SKU of the sub-variation.
Variation ID	The ID of the variation.
Channel	The sales channel to which the listing is exported.
Export activity	Shows whether the variation is being exported. Active () = The variation is exported with the listing. Not active () = The variation is not exported with the listing.
Status	The listing’s status on the sales channel. Possible statuses are: help = Unknown progress_activity = Outstanding progress_activity = Creation pending cancel = Failed (before creation) check_circle = Online cancel = Failed (on update) pause_circle = Paused unpublished = Offline
Errors	The error overview. No entry = No errors occurred. = Errors occurred. The number indicates the number of errors.
Template	The template selected for the listing.
Catalogue	The catalogue selected for the listing.

10. Automating order processing

You can create event-based flows to automatically inform OTTO Austria Group about changes to the order status. The following actions are available for OTTO Austria Group in the PlentyONE Flow Studio:

Automatically inform OTTO Austria Group that the status of an order has changed. (How?)
Automatically inform OTTO Austria Group that the items have been shipped. (How?)
Automatically inform OTTO Austria Group about cancellations. (How?)
Automatically inform OTTO Austria Group about returns. (How?)

What is PlentyONE Flow?

With PlentyONE Flow (short: "Flow"), you can automate workflows for your business processes. Flow provides you with two functions in the Automation menu:

In Flow Studio, you create and configure automated workflows. Depending on the trigger type, there are three flow types: event-based, time-based or manual.
In the Flow Tracker, you can monitor running or completed workflows.

The central element in both functions is the Canvas – a graphical interface on which the workflows are visualised with Actions and Controls. In Flow Studio the canvas can be edited, in Flow Tracker it is only used for visualisation and is therefore read-only.

Is this your first time working with PlentyONE Flow? Then read up on the basic concept of Flow first.

10.1. Notify OTTO Austria Group about order status changes

Create an event-based flow to automatically inform OTTO Austria Group that the status of an order has changed.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 11.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 11.
Save () the settings.

Note: The selected statuses, controls and filters in Table 11 are examples only. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 11. Event-based flow to report order status changes to OTTO Austria Group

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select all order statuses that should be reported.

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Referrer

Is in (IN)

Ackermann CH, Baur DE, Jelmoli Shop CH, OTTO Versand AT, Universal AT

Actions

Multichannel > Otto

Notify Otto of changes to the order

10.2. Send shipping confirmation to OTTO Austria Group

Create an event-based flow to automatically inform OTTO Austria Group that an item has been shipped.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 12.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 12.
Save () the settings.

Note: The selected statuses, controls and filters in Table 12 are examples only. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 12. Event-based flow to report shipping confirmations to OTTO Austria Group

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select an order status, for example:

[7] Outgoing items booked

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Referrer

Is in (IN)

Ackermann CH, Baur DE, Jelmoli Shop CH, OTTO Versand AT, Universal AT

Actions

Multichannel > Otto

Send shipping confirmation to OTTO Direktversand/PreDropshipment

10.3. Send cancellation to OTTO Austria Group

Create an event-based flow to automatically inform OTTO Austria Group about the cancellation of an order.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 13.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 13.
Save () the settings.

Note: The selected statuses, controls and filters in Table 13 are examples only. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 13. Event-based flow to report cancellations to OTTO Austria Group

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Order status changed

Select an order status, for example:

[8] Cancelled

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Referrer

Is in (IN)

Ackermann CH, Baur DE, Jelmoli Shop CH, OTTO Versand AT, Universal AT

Actions

Multichannel > Otto

Send cancellation to OTTO Direktversand/PreDropshipment

10.4. Send return to OTTO Austria Group

Create an event-based flow to automatically inform OTTO Austria Group of returns.

Creating an event-based flow

Go to Automation » Flow Studio.
Click Create flow ().
→ A stepper opens and guides you through the following three steps.
1. General
  1. Enter a unique name and, if necessary, a description for the new flow.
  2. Click Next.
2. Trigger
  1. Select Event-based as the trigger.
  2. Click Next.
3. Settings
  1. If desired, select a UI from the optional drop-down list Flow available in.
    → The option to manually trigger the flow directly from the selected UI is added to the group functions in that UI.
    Note: UIs currently selectable: Order UI.
  2. From the drop-down list Trigger selection, select the event according to Table 14.
    Note: If the trigger event has additional settings, then these are invariably mandatory. Without performing these settings, you will not be able to save the flow.
  3. Save () the settings.
    → The flow is created.
    → The Flow Studio Canvas appears, on which two elements are already displayed: The trigger type and the placeholder for the next step.
    Note: With some event-based flows you cannot save the flow if it consists of only a trigger. In such cases, you need to add at least one further step.
Configure the new flow according to Table 14.
Save () the settings.

Note: The selected statuses, controls and filters in Table 14 are examples only. Select the statuses, controls and filters for the flow which best suit your workflow.

Table 14. Event-based flow to report returns to OTTO Austria Group

Setting

Option

Selection

Trigger selection

Select a trigger, for example:

Order > Package number changed

Controls

Branch

Object type: Order
Filter settings for the branch:

Note: If you want to use multiple filters, add the additional filters as conditions (). Select AND as the relationship between the conditions.

Filter

Operator

Input field

Order > Order type

Is in (IN)

Return

Order > Referrer

Is in (IN)

Ackermann CH, Baur DE, Jelmoli Shop CH, OTTO Versand AT, Universal AT

Actions

Multichannel > Otto

Send return to Direktversand/PreDropshipment

11. Viewing the data log

Error reports of the product export are logged in the Data » Log menu. In order to view the data log and search for specific errors, proceed as follows.

Viewing the data log:

Go to Data » Log.
→ The data log overview opens.
At the top, click on Filter ().
For the Level filter, select the option REPORT.
Tip: Select a date if you only want to see entries for a specific day.
Click Search ().
→ The error reports are shown according to the filter settings.

OTTO Austria Group (Setup via Channel Control Centre)

1. Becoming a seller at the OTTO Austria Group

2. Frequency of data exchange

3. Setting up the data exchange

4. Workflow of an OTTO Austria Group order

5. Setting up OTTO Austria Group in PlentyONE

5.1. The Channel Control Centre

5.2. Adding the sales channel OTTO Austria Group

5.3. Carrying out the channel settings for OTTO Austria Group

5.4. Modifying the general settings

5.4.1. Renaming the sales channel

5.4.2. (De)activating the data exchange

6. Activating the order referrer

7. Exporting product data

7.1. Creating a channel map for product data exports

7.1.1. Mapping data fields in the channel map

7.1.2. Recommendations for data field mappings

7.1.3. Particularities for mapping data fields in the product catalogue

Calculation of the sales price

7.1.4. Providing information on manufacturer and EU-responsible person

7.1.5. Activating the catalogue export

8. Exporting offer data

8.1. Creating an offer catalogue

Other catalogue settings

8.1.1. Mapping data fields in the offer catalogue

8.1.2. Recommendations for data field mappings

8.1.3. Activating the catalogue export

9. Managing listings

9.1. Offer listings

9.2. Product listings

9.3. Creating listings

9.3.1. Creating offer listings

9.3.2. Activating offer listings

9.3.3. Creating product listings

9.3.4. Activating product listings

9.4. Viewing listing errors

10. Automating order processing

10.1. Notify OTTO Austria Group about order status changes

10.2. Send shipping confirmation to OTTO Austria Group

10.3. Send cancellation to OTTO Austria Group

10.4. Send return to OTTO Austria Group

11. Viewing the data log

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